IR, creator of Prognosis, Provides Comprehensive Visibility into Avaya SIP-based Contact Centers

March 10, 2014, Sydney, Australia – Integrated Research (ASX: IRI), creator of Prognosis, today announced expanded voice quality capabilities for Avaya customers. Prognosis helps Avaya customers gain unparalleled visibility into their complex multi-site contact centers. This unique offering, the result of a joint development between the two companies, helps businesses minimize expensive outages and ensure superior user experience.

The solution enables Avaya contact center and unified communications customers to utilize Prognosis performance management software to analyze the health, performance and quality of voice services across different systems, sites and networks.

Avaya and Prognosis customers gain complete visibility of voice quality across the Avaya Session Border Controllers (SBC) for Enterprises, including the network path while the call is in progress and across the call’s entire journey. “This capability of inflight voice quality is unique to Avaya, and the real-time aggregation for end-to-end visibility is unique to Prognosis,” said John Dunne, Integrated Research’s General Manager – Products and Alliances. “Our customers tell us they have reduced problem identification time from hours to minutes and are able to resolve them before they affect service levels.” Dunne adds.

“With this combined Avaya-Prognosis solution, the customer can have ironclad, multi-layered VoIP security and still get complete end-to-end and hop-by-hop real-time performance visibility of the network. This powerful solution provides our customers with ‘single pane of glass’ insight, secure VoIP, SIP trunks, videoconferencing, instant messaging, and cloud-based communications for any business or contact center,” shared Greg Pelton, Chief Technology Officer, Avaya Government Solutions.

See Prognosis in action, showcasing the ‘single pane of glass’ view of Avaya SBCs for Enterprises at the Enterprise Connect 2014 Conference, March 17-20, 2014, Orlando, Florida.

Register today for a webinar on this new expanded solution.


About Integrated Research (IR) 
Integrated Research (ASX: IRI) is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems, and the creator of the award-winning Prognosis® software. Organizations in over 50 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on Integrated Research and Prognosis®, please visit

Media Contact
Kevin Ryder
Integrated Research 
t: +61 2 9966 1066