---
title: IR launches new observability-as-a-service platform Prognosis Elevate as hybrid IT complexity surges
description: IR launches Prognosis Elevate, a new observability-as-a-service platform delivering deep visibility across complex, multi-vendor UC&C ecosystems.
---

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# [IR launches new observability-as-a-service platform Prognosis Elevate as hybrid IT complexity surges](https://www.ir.com/news/ir-launches-new-observability-as-a-service-platform-prognosis-elevate-as-hybrid-it-complexity-surges)

 Written by [IR Team](https://www.ir.com/news/author/ir-media) | Nov 4, 2025 2:37:12 AM

**Sydney, Australia – November 4th 2025** – Leading global observability software company Integrated Research Ltd (ASX:IRI, ‘IR’) today unveiled **Prognosis Elevate**, a new fully managed observability-as-a-service platform for unified communications and collaboration (UC&C) ecosystems.

**Highlights:**

- **Prognosis Elevate** is observability-as-a-service for enterprises managing thousands of UC&C endpoints across multiple vendors.
- Supports regulated sectors that must balance cloud agility with on-prem and data-residency compliance.
- Backed by IR’s global 24/7 DevOps and services teams to ensure uptime across distributed operations.
- ** **Provides a single pane of glass for multi-vendor performance assurance across complex UC&C ecosystems, with payments capability coming soon.

Powered by IR’s market-leading core technology, Prognosis, the new cloud-based platform gives enterprises deep visibility of complex, multi-vendor IT environments without the burden of managing infrastructure. Each customer instance of Prognosis Elevate runs in a dedicated AWS Virtual Private Cloud (VPC), with regional hosting options to meet compliance, latency and data-sovereignty requirements.

The launch comes as demand continues to accelerate for secure, scalable observability solutions that can manage fragmented enterprise environments. It’s now estimated that more than 90% of enterprises operate hybrid or multi-cloud IT environments[[i]](https://www.ir.com/news/ir-launches-new-observability-as-a-service-platform-prognosis-elevate-as-hybrid-it-complexity-surges?hs_amp=true#_edn1), with more than 70% of enterprises reported to be increasing their observability investment[[ii]](https://www.ir.com/news/ir-launches-new-observability-as-a-service-platform-prognosis-elevate-as-hybrid-it-complexity-surges?hs_amp=true#_edn2) to manage the performance of these complex ecosystems.

**Elie Shuggi, Chief Product Officer at IR,** said: “Enterprises are running more vendors, more platforms and more geographies than ever. Our clients asked for a simpler way to manage performance without losing the precision and depth of Prognosis. Prognosis Elevate provides that balance through a secure, continuously updated service that provides deep observability across hybrid and cloud environments.”

**Ian Lowe, CEO and Managing Director at IR,** said: “Observability is moving from infrastructure monitoring to system performance intelligence, reflecting the growing complexities and material performance risks facing leading enterprises globally. This is a pivotal time for global IT transformation, and this is where IR is investing. Prognosis Elevate meets an accelerating demand for scalable observability solutions that can consolidate deep multi-vendor intelligence into a single pane of glass.”

**What Prognosis Elevate offers:**

- **Prognosis-as-a-service**: subscription-based, cloud-hosted observability for unified communications and collaboration (UC&C) ecosystems in large-scale enterprises.
- **Dedicated AWS VPC per client**: regional selection for compliance, latency and data residency.
- **Continuous innovation**: automatic access to the latest Prognosis features as they are released.
- **Enterprise-grade analytics**: real-time telemetry reporting across complex UC&C ecosystems, with payments observability capability coming soon.
- **Simplified operations**: no hardware procurement or upgrade cycles.
- **Security and control**: clients retain configuration visibility; IR handles the infrastructure.
- **Flexible scale and global support**: backed by IR’s DevOps, services and 24x7 teams worldwide.

Prognosis Elevate is available now for enterprises globally.

For more information, visit: [ir.com/prognosis/elevate](https://www.ir.com/prognosis/elevate)

 

[***[i]***](https://www.ir.com/news/ir-launches-new-observability-as-a-service-platform-prognosis-elevate-as-hybrid-it-complexity-surges?hs_amp=true#_ednref1)* Cisco Hybrid Cloud Trends 2023*

[***[ii]***](https://www.ir.com/news/ir-launches-new-observability-as-a-service-platform-prognosis-elevate-as-hybrid-it-complexity-surges?hs_amp=true#_ednref2)* IDC Worldwide Future of Digital Infrastructure Survey 2024*

[View full post](https://www.ir.com/news/ir-launches-new-observability-as-a-service-platform-prognosis-elevate-as-hybrid-it-complexity-surges)

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