IR selected as a 2016 Hot Vendor by Aragon Research

Technology Research and Advisory Firm Recognizes IR for its Ongoing Innovation in the Unified Communications and Collaboration Industry

SYDNEY, July 26, 2016 – IR, the leading global provider of experience management solutions for unified communications, contact centers and critical IT infrastructure, today announced that Aragon Research, a technology-focused research and advisory firm, has recognized IR as a 2016 Hot Vendor in Unified Communications and Collaboration (UCC). 

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IR Prognosis for UC enables organizations to deliver the best user experience possible for collaboration, meetings and voice/video calls, whether in the cloud, on-premises or for hybrid environments. Aragon Research recognized IR for its ability to manage highly complex UC environments across multiple vendors, including Microsoft, Cisco and Avaya, without the use of network probes. The report also acknowledged IR for its analytics, which enable organizations to quickly identify and resolve communications issues in real time.

Each year, Aragon Research selects Hot Vendors across multiple markets that are doing something truly new or different, highlighting expanded capabilities, new strategies that open up markets, or new ways of doing business. According to Aragon Research, in the UCC space, “legacy applications and analog processes are no longer delivering the outcomes that business users want in the Digital Era. More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video and mobile messaging as key capabilities that are interconnected.” Aragon Research has identified IR as one of the four UCC providers that are making a difference in the industry.

“With the rise of the remote workforce, enterprises are making it a top priority to move into the digital transformation in order to stay connected and collaborative,” said Jim Lundy, founder and CEO, Aragon Research. “We’ve selected IR as a Hot Vendor because of their initiatives to support this transformation by delivering solutions that truly enable enterprises to deliver the best user experience from their UCC deployments.”

When planning for UCC deployments, IT teams need to, not only be aware of the problems in the network and user experience, but also need to understand why these issues are occurring in order to effectively resolve them. IR Prognosis for UC allows users to quickly pinpoint the problem and provides prescriptive guidance on how to fix it, reducing time to resolution. 

“We’re honored that Aragon Research has recognized IR as a Hot Vendor,” said Darc Rasmussen, Managing Director and Chief Executive Officer, IR. “We believe that the inclusion of IR in this report is proof that through our proactive experience management solutions, we can empower businesses to more easily adopt and deploy the UC solutions that they need to better communicate and collaborate in today’s changing workspace.”

About IR 
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit 

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind. 

Kevin Ryder
Tel: +61 2 9966 1066


Michelle Sieling 
Finn Partners for IR 
Tel: +1 415 541 0750