eBooks, Guides, & Reports

Nemertes Research: Solid Customer Experience Relies on..

eBooks, Guides, & Reports • 16 MIN READ

IR Prognosis Call Recording Assurance

Achieving regulatory compliance requires prompt recall of call recordings. Call recordings provide evidence of verbal contracts and business policies and must be available when regulators request them.

Using innovative patent pending technology, Prognosis Call Recording Assurance verifies every call required to be recorded for regulatory purposes is recorded. It ensures financial or trading based businesses are compliant with call recording...

eBooks, Guides, & Reports • 3 MIN READ

Call Recording Compliance Checklist

Prognosis Call Recording Assurance verifies every call required to be recorded for legislation and regulatory purposes is recorded. Through Media Integrity it checks whether the media file contains audible content.

Many banking and finance organizations record calls made as part of day-to-day business operations. These calls are subject to a number of rules and regulations that differ between jurisdictions. How do you know which rules you fall...

eBooks, Guides, & Reports • 1 MIN READ

A guide to Skype for Business deployment

A guide to Skype for Business deployment

eBooks, Guides, & Reports • 39 MIN READ

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers hidden information in payment systems. It enables faster root cause analysis through its deep troubleshooting capabilities. Prognosis customers reduce the frequency and duration of outages which helps avoid penalties due to unmet SLAs.

eBooks, Guides, & Reports • 2 MIN READ

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Real-time Insight for Merchant Acquirers

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but how do you ensure that they continue to be satisfied with the services you provide?

Imagine having real-time insight into the health of your top merchant's transactions. Receive an early indication the instant that anything abnormal started occurring for those merchants. Start proactively managing the health of that merchant's...

eBooks, Guides, & Reports • 1 MIN READ

Cisco HCS Summit: Partner Ecosystem

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in Richardson, Texas to discuss being successful with HCS.

eBooks, Guides, & Reports • 0 MIN READ

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