eBooks, Guides, & Reports

UCC Performance Management Key to Success for Internal and..

eBooks, Guides, & Reports • 16 MIN READ

Migrating to Cisco Unified Communications Platform..

More organizations are choosing Cisco as their preferred platform for integrated unified communications (UC), collaboration, video conferencing and contact center solutions.

Whether your organization is considering a complete migration to Cisco, or an extension or upgrade of your current setup, this guide highlights critical areas to address along...

eBooks, Guides, & Reports • 10 MIN READ

A guide to Skype for Business deployment

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and collaboration. Recent announcements around Skype for Business and Teams has the entire industry talking.

eBooks, Guides, & Reports • 39 MIN READ

Voice Quality Visibility for Unified Comms & Contact Centers

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center technology to increase the...

eBooks, Guides, & Reports • 2:00 MIN PLAY

Orange uses UC Assessor to help customers with digital..

Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their digital transformation initiatives. Matthew Jackson describes how Prognosis UC Assessor helped Orange deliver the solution successfully to their customers with minimum disruption.

eBooks, Guides, & Reports • 2:14 MIN PLAY

IR Prognosis for Unified Communications

Take control of your entire UC environment.

Once UC becomes an integral part of your business you can't wait for problems to strike before you take action. You need to be proactive and ready to solve problems for people, not just processes.

That's easy to say, but in reality it can be difficult and time consuming as you try to correlate events with real-time network and user activity. The complexity of this is compounded when multiple vendors'...

eBooks, Guides, & Reports • 4 MIN READ

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Skype for Business Deployment Checklist

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging and presence or increasingly as the core unified communications platform for telephony, collaboration and audio/video/web conferencing.

If your organization is considering a Skype for Business deployment or is already using Skype for Business (or its predecessor Lync), this checklist will highlight critical areas to address to...

eBooks, Guides, & Reports • 9 MIN READ

The Future of Contact Centers & How to Develop a Winning CX

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:

eBooks, Guides, & Reports • 23 MIN READ

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