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IR Prognosis for Contact Center

IR Media

Written by IR Media


The contact center is the cornerstone for delivering outstanding customer experience. The explosion of omnichannel and ever-evolving technology platforms makes today's contact center highly complex.

IR Prognosis for Contact Center is an experience management solution that enables organizations to deliver a high-quality communications experience with customers, efficient agent productivity, and positive revenue/cost impact by ensuring contact center systems deliver the performance and productivity expected.

Topics: Alert automation Performance management Operational costs

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