Customer Stories

CSI Maximizing Operational Efficiency with Prognosis for..

Customer Stories • 3 MIN READ

IR Prognosis gives BT end customers cloud Unified..

BT is the leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration, hybrid cloud services and security with their deep expertise and global delivery model to be a trusted partner for their customers.

Customer Stories • 3 MIN READ

Prognosis delivers historical analysis, real-time tracking..

A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.

The bank had no intel on what was happening in their wider payments infrastructure. They had inadequate tools to analyze historical credit card transaction declines. During migrations without real-time tracking visibility they couldn’t respond to issues as they were happening, they had to wait until customers were...

Customer Stories • 4 MIN READ

Prognosis builds a picture that says it all

HandiCall provides dynamic customer services operations across several locations in France including Chartres, Tours, Bordeaux, Lyons and Paris.

The services it offers its clients include debt recovery, health insurance, banks, home security systems and Level-1 support for an international petrol company’s petrol cards.

Customer Stories • 3 MIN READ

Prognosis delivers pinpoint accuracy when and where it’s..

Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.

Customer Stories • 3 MIN READ

Prognosis ensures every day runs smoothly for Cegedim

With worldwide operations in 80 countries spanning five continents and with over 8,200 employees, the IT staff at Cegedim needs to ensure high quality global communications services for its staff, call centers, and help desks.

In this case study Dan Maniu, Telecom Manager IT Architecture for the Americas, explains some of the challenges he experienced before using Prognosis, and how Prognosis helped him solve them.

Customer Stories • 4 MIN READ

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IP Integration increases business efficiency and improves..

IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and Contact Center environments.

This made it challenging to meet the business demands for managing the customer experience.

Customer Stories • 2 MIN READ

IR Prognosis enables automated UC health check reports for..

Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration solutions to companies of all size and vertical. Telindus’ expertise includes public administrations, fixed and mobile telecommunications, ICT infrastructures, the cloud and cybersecurity.

Telindus had a lack of visibility on what was happening on the customer side; waiting for customers to report issues....

Customer Stories • 3 MIN READ

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