Communications Blog

CSI Maximizing Operational Efficiency with Prognosis for..

Customer Stories • 3 MIN READ

IR Prognosis gives BT end customers cloud Unified..

BT is the leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration, hybrid cloud services and security with their deep expertise and global delivery model to be a trusted partner for their customers.

Customer Stories • 3 MIN READ

IR Testing Solutions ensures bulletproof confidence

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states. Southern Company serves over 9 million customers through its subsidiaries. Operations include nearly 200,000 miles of electric transmission and distribution lines and more than 80,000 miles of natural gas pipeline.

Customer Stories • 3 MIN READ

Prognosis delivers efficient alerting and automation

The voice and data team at Sheffield University is part of Corporate Information and Computing Services (CiCS). This group manages wired and wireless data outside the core, and all telephony including the core.

Customer Stories • 3 MIN READ

Prognosis builds a picture that says it all

HandiCall provides dynamic customer services operations across several locations in France including Chartres, Tours, Bordeaux, Lyons and Paris.

The services it offers its clients include debt recovery, health insurance, banks, home security systems and Level-1 support for an international petrol company’s petrol cards.

Customer Stories • 3 MIN READ

Prognosis delivers pinpoint accuracy when and where it’s..

Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.

Customer Stories • 3 MIN READ

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Prognosis helps Snohomish County Public Utility District..

Introducing something new can always cause a little uncertainty.

So as Snohomish County Public Utility District (PUD) No. 1 worked to deploy a new IVR system, staff knew it must ensure its 350,000 customers could continue easily making contact using the new platform.

Customer Stories • 3 MIN READ

Prognosis finds the needle in the haystack.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.

Voice quality had plummeted and staff were struggling to isolate the cause.

Customer Stories • 3 MIN READ

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