IR Connect builds on the fact that IR solutions are critical to helping companies maintain and manage the most important connections in their business, from payments systems to unified communications and collaboration systems. If one link of these critical business systems stops connecting, it can create chaos.

The IR Connect Agenda sessions are business and value-oriented, and cover topics such as IR’s Vision and Solution Strategy, updates from our platform partners, New Product Launches, Industry Analyst presentations, and an Awards presentation to recognize IR customer innovations. These sessions will be available on demand and will be released gradually throughout the week, with new content coming online at the beginning of each day, Monday through Thursday.

Monday, October 19

Length Session Info Speaker

30 MIN

Welcome to IR Connect

John Ruthven, CEO, IR

60 MIN

The Future for IR's Solutions

Kevin Ryder, Global Chief Marketing & Product Officer, IR

60 MIN

Prognosis Platform Innovation and Evolution

Jason Andrews, Head of Platform Products, IR

30 MIN

Zoom Forward with IR

Travis Polland, Senior Product Manager, IR

Tuesday, October 20

Length Session Info Speaker

30 MIN

Microsoft + IR: Teams You Can Count On

Travis Polland, Senior Product Manager, IR

60 MIN

UC Today Roundtable - Keeping the Remote Workforce & Customers Connected: Market Trends & Opportunities

Moderated by Rob Scott, Publisher, UC Today

Steve McGregor, Digital Workplace Director, BT

Bill Haskins, Senior Analyst, Wainhouse Research

Kevin Ryder, Global Chief Marketing & Product Officer, IR

 

30 MIN

What Separates High Performing Teams - Insights from Customer Success Managers

Ben Napier, Customer Success Manager, IR

Wednesday, October 21

Length Session Info Speaker

30 MIN

Transact Simply with Payments Analytics

Jason Krebs, Senior Product Manager, IR

30 MIN

Global Alliance Session - Avaya

Jerry Rubino, VP Advanced Solutions, Avaya

30 MIN

Global Alliance Session - ACI Worldwide

Robin Setty, ACI Worldwide

60 MIN

IDC Global Market Snapshot Report

During this session IR will reveal market trends relating to unified communications challenges and opportunities for Banking, Financial Services, and Insurance companies. These findings were identified by IDC during a  research project commissioned by IR.

Representative, IDC

Kevin Ryder, Global Chief Marketing & Product Officer, IR

Thursday, October 22

Length Session Info Speaker

30 MIN

Global Alliance Session - Cisco

Mark Nash, Managing Director – Collaboration, Cisco

Marc Ayres, Sr. Manager Collaboration Sales Programs, Cisco

30 MIN

How Proactive Testing Leads to Better Uptime and Customer Experience

Tim Symons, Director Testing & Channels, IR

Shan Brickey, Head of Testing Operations, IR

45 MIN

IR Connect Virtual Customer Awards

John Ruthven, CEO, IR

IR Academy

Introducing the IR Academy at IR Connect – training courses to help you level up and become a Prognosis Pro.

IR Academy features 20+ hours of technical training courses with a newly-developed 3-level accreditation structure. All of these courses will be available on demand and made available right at the start of the event, so that people can go in and view them when it is right for them throughout the entire week.

Accreditation Level: Foundational

Length Session Info Speaker

45 MIN

Prognosis Server Essentials - Part 1

Best practices, and tips and tricks that will quickly have you leveraging the Prognosis platform like a pro.

William Morgan, IR

45 MIN

Prognosis Server Essentials - Part 2

Best practices, and tips and tricks that will quickly have you leveraging the Prognosis platform like a pro.

William Morgan, IR

60 MIN

Cisco Use Cases

Discover the best ways to identify the root cause of system-impacting issues in your Cisco environment.

Christoph Pontau, IR

60 MIN

Avaya Use Cases

Discover the best ways to identify the root cause of system-impacting issues in your Avaya environment.

Kerry Gregg, IR

60 MIN

Microsoft Use Cases

Discover the best ways to identify the root cause of system-impacting issues in your Microsoft environment.

Dave Bottomley, IR

60 MIN

Transact: Use Cases for Financial Transaction Manager

IR customers share innovative approaches to improving operational maturity.

Garrett Tate, IR

Accreditation Level: Essential

Length Session Info Speaker

40 MIN

Analysts - Part 1

A technical introduction to Prognosis Analysts Scripting for Automation, Alerting, and Data Processing.

Christian Moor, IR

40 MIN

Analysts - Part 2

A technical introduction to Prognosis Analysts Scripting for Automation, Alerting, and Data Processing.

Christian Moor, IR

40 MIN

Analysts - Part 3

A technical introduction to Prognosis Analysts Scripting for Automation, Alerting, and Data Processing.

Christian Moor, IR

60 MIN

Thresholds and Alerting - Part 1

Take your Alerting and Thresholding skills to the next level. Learn to configure & optimize vendor-specific thresholds & alerts.

Christopher Souser, IR

60 MIN

Thresholds and Alerting - Part 2

Take your Alerting and Thresholding skills to the next level. Learn to configure & optimize vendor-specific thresholds & alerts.

Christopher Souser, IR

60 MIN

Thresholds and Alerting - Part 3

Take your Alerting and Thresholding skills to the next level. Learn to configure & optimize vendor-specific thresholds & alerts.

Christopher Souser, IR

60 MIN

Custom Display & Reports - Part 1

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Josh Stuart, IR

60 MIN

Custom Display & Reports - Part 2

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Josh Stuart, IR

60 MIN

Custom Display & Reports - Part 3

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Josh Stuart, IR

40 MIN

Databases - Part 1

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Adolfo Ochoa, IR

40 MIN

Databases - Part 2

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Adolfo Ochoa, IR

40 MIN

Databases - Part 3

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Adolfo Ochoa, IR

Accreditation Level: Professional

Length Session Info Speaker

45 MIN

Live Canvas

This advanced developer-oriented class shows users how to use PQL to build data-rich Live Canvas displays.

Chris Lee, IR

30 MIN

PQL Advanced

Prognosis Query Language (PQL) is a fundamental prerequisite for advanced users that wish to wield the full power from the Prognosis Server, as well as for developers looking to leverage automation and Live Canvas.

Chris Lee, IR

30 MIN

REST API

Using basic PQL, consume any Prognosis Server data via REST API to create powerful integrations or scripts.

Chris Lee, IR