IR Connect builds on the fact that IR solutions are critical to helping companies maintain and manage the most important connections in their business, from payments systems to unified communications and collaboration systems. If one link of these critical business systems stops connecting, it can create chaos.

The IR Connect Agenda sessions are business and value-oriented, and cover topics such as IR’s Vision and Solution Strategy, updates from our platform partners, New Product Launches, Industry Analyst presentations, and an Awards presentation to recognize IR customer innovations. These sessions will be available on demand and will be released gradually throughout the week, with new content coming online at the beginning of each day, Monday through Thursday.

Monday, October 19

Length Session Info Speaker

20 MIN

Welcome to IR Connect

John Ruthven, CEO, IR

35 MIN

The Future of IR's Solutions

Kevin Ryder, Global Chief Marketing & Product Officer, IR

32 MIN

Prognosis Platform Innovation and Evolution

Jason Andrews, Head of Platform Products, IR

32 MIN

Microsoft + IR: Teams You Can Count On

James Brennan, Head of Collaborate Products at IR,

Travis Polland, Senior Product Manager, IR

Jacquelyn Painter, Product Marketing Manager, IR 

Tuesday, October 20

Length Session Info Speaker

16 MIN

Zoom Forward with IR

Skip Chilcott, Head of Product Marketing, IR

James Brennan, Head of Collaborate Products at IR

Patrick Lloyd, Senior Product Manager, IR

27 MIN

UC Today Roundtable - Keeping the Remote Workforce & Customers Connected

Moderated by Rob Scott, Publisher, UC Today

Steve Macgregor, Digital Workplace Director, BT

Bill Haskins, Senior Analyst, Wainhouse Research

Kevin Ryder, Global Chief Marketing & Product Officer, IR

 

21 MIN

What Separates High Performing Teams - Insights from Customer Success Managers

Ben Napier, Customer Success Manager, IR

21 MIN

Testing Solutions Overview

Tim Symons, Director of Sales Testing Solutions at IR

Cheryl Fortier, Channel and Testing Sales Manager at IR

Wednesday, October 21

Length Session Info Speaker

25 MIN

Transact Simply with Payments Analytics

Jason Krebs, Senior Product Manager, IR

Janae Smith, Product Marketing Manager, IR

25 MIN

Global Alliance Session - Avaya

Jerry Rubino, VP Advanced Solutions, Avaya

Amy Smith,VP Alliances, Avaya

Dave Murphy, Global UC Alliances, IR

28 MIN

Global Alliance Session - ACI Worldwide

Robin Setty, ACI Worldwide

35 MIN

IDC Global Market Snapshot Report

During this session IR will reveal market trends relating to unified communications challenges and opportunities for Banking, Financial Services, and Insurance companies. These findings were identified by IDC during a  research project commissioned by IR.

Michael Araneta, Associate Vice President,  IDC

Kevin Ryder, Global Chief Marketing & Product Officer, IR

Thursday, October 22

Length Session Info Speaker

19 MIN

Global Alliance Session - Cisco

Mark Nash, Managing Director – Collaboration, Cisco

Marc Ayres, Sr. Manager Collaboration Sales Programs, Cisco

16 MIN

IR Collaborate & Testing Integration

Tim Symons, Director Testing & Channels, IR

Annie Leduc, Senior Solutions Engineer, IR

Alex Caffari, Lead Software Architect, IR 

 

15 MIN

IR Connect Virtual Customer Awards

John Ruthven, CEO, IR

IR Academy

Introducing the IR Academy at IR Connect – training courses to help you level up and become a Prognosis Pro.

IR Academy features 20+ hours of technical training courses with a newly-developed 3-level accreditation structure. All of these courses will be available on demand and made available right at the start of the event, so that people can go in and view them when it is right for them throughout the entire week.

Accreditation Level: Foundational

Length Session Info Speaker

36 MIN

Prognosis Server Essentials

Best practices, and tips and tricks that will quickly have you leveraging the Prognosis platform like a pro.

William Morgan, IR

32 MIN

Collectors and Data Sources

This course will cover how data flows into Prognosis Server as well as provide an overview into the different sources of data.

Chuck Geisler, IR

54 MIN

Cisco Use Cases

Discover the best ways to identify the root cause of system-impacting issues in your Cisco environment.

Christoph Pontau, IR

46 MIN

Avaya Use Cases

Discover the best ways to identify the root cause of system-impacting issues in your Avaya environment.

Kerry Gregg, IR

23 MIN

Microsoft Use Cases

Discover the best ways to identify the root cause of system-impacting issues in your Microsoft environment.

Dave Bottomley, IR

57 MIN

Transact: Use Cases for Financial Transaction Manager

IR customers share innovative approaches to improving operational maturity.

Christopher Souser, IR

53 MIN

System Management

Learn the key best practices when it comes to the health of your Prognosis Servers, as well as the basic troubleshooting techniques.

Dales Jones, IR

Accreditation Level: Essential

Length Session Info Speaker

26 MIN

Analysts - Part 1

A technical introduction to Prognosis Analysts Scripting for Automation, Alerting, and Data Processing.

Christian Moor, IR

43 MIN

Analysts - Part 2

A technical introduction to Prognosis Analysts Scripting for Automation, Alerting, and Data Processing.

Christian Moor, IR

16 MIN

Analysts - Part 3

A technical introduction to Prognosis Analysts Scripting for Automation, Alerting, and Data Processing.

Christian Moor, IR

60 MIN

Thresholds and Alerting - Part 1

Take your Alerting and Thresholding skills to the next level. Learn to configure & optimize vendor-specific thresholds & alerts.

Christopher Souser, IR

60 MIN

Thresholds and Alerting - Part 2

Take your Alerting and Thresholding skills to the next level. Learn to configure & optimize vendor-specific thresholds & alerts.

Christopher Souser, IR

60 MIN

Thresholds and Alerting - Part 3

Take your Alerting and Thresholding skills to the next level. Learn to configure & optimize vendor-specific thresholds & alerts.

Christopher Souser, IR

29 MIN

Custom Display & Reports - Part 1

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Josh Stuart, IR

47 MIN

Custom Display & Reports - Part 2

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Josh Stuart, IR

16 MIN

Custom Display & Reports - Part 3

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Josh Stuart, IR

23 MIN

Databases - Part 1

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Adolfo Ochoa, IR

17 MIN

Databases - Part 2

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Adolfo Ochoa, IR

16 MIN

Databases - Part 3

Love mashups, but want more power over how your data is displayed? Learn how to create custom dashboards to meet your business demands. You’ll learn how to create custom combines, use REGEX, use/create Prompts and perform trending and graphing.

Adolfo Ochoa, IR

Accreditation Level: Professional

Length Session Info Speaker

33 MIN

Live Canvas - Part 1

This advanced developer-oriented class shows users how to use PQL to build data-rich Live Canvas displays.

Toby Rapley, IR

39 MIN

Live Canvas - Part 2

This advanced developer-oriented class shows users how to use PQL to build data-rich Live Canvas displays.

Toby Rapley, IR

46 MIN

Live Canvas - Part 3

This advanced developer-oriented class shows users how to use PQL to build data-rich Live Canvas displays.

Toby Rapley, IR

41 MIN

Live Canvas - Part 4

This advanced developer-oriented class shows users how to use PQL to build data-rich Live Canvas displays.

Toby Rapley, IR

46 MIN

PQL Advanced

Prognosis Query Language (PQL) is a fundamental prerequisite for advanced users that wish to wield the full power from the Prognosis Server, as well as for developers looking to leverage automation and Live Canvas.

Ricardo Machado, IR

27 MIN

REST API

Using basic PQL, consume any Prognosis Server data via REST API to create powerful integrations or scripts.

Budi Jap, IR