Communications Blog • 4 MIN READ

Cisco Unified Communications Monitoring with Third-Party Tools

Dave Murphy

Written by Dave Murphy

The world and the way we do things in business is rapidly changing. Efficient Unified Communication (UC) not only empowers organisations to universally connect, but it’s directly related to optimum outcomes for your bottom line.

Out-of-the-box vs third-party monitoring tools

Many organisations use Cisco, probably the most widely known, reliable and trusted vendors worldwide for unified communications systems. But no matter what vendor you use, or how many endpoints you have, monitoring and troubleshooting your UC environment is absolutely vital.

Here, we’ll look at the superior benefits of third-party monitoring tools, like Prognosis for UC and Prognosis for UC (SP Edition) versus out-of-the-box monitoring tools.

All vendors provide specific troubleshooting and monitoring tools for their own systems and equipment. However, usually these tools are very limiting and provide only a narrow view of the environment they’re deployed to monitor and manage.

What if, as an enterprise or service provider, you were using multi-vendor equipment? For example, Cisco for your network, voice and video, Microsoft, for Windows computing and email, or Avaya for your contact centre solutions. This is where Prognosis becomes an all-in-one solution.

The benefits of CUCM third-party monitoring tools

Many UC environments can be incredibly complex, with several aspects to consider, like the network itself, video and voice components, security equipment, replacement hardware and more.

Monitoring and troubleshooting with first-party vendor tools would be difficult and inefficient, providing limited access to data and metrics. It creates silos - several individual components that don’t talk to each other – and prevents proper monitoring and management of an entire UC environment. In effect, third party monitoring tools like Prognosis, create one large window through which multiple issues can be viewed and managed all at once.

But let’s assume that your organisation is using only Cisco unified communications products. While they do provide a stable and incredibly sturdy environment, as with any vendor, problems can arise even from seemingly innocent changes, like the addition of new hardware, voice and video upgrades, or software updates.

Prognosis for UC and Prognosis for UC (SP edition) has the capability to quickly identify the root cause of any UC problem across your entire system. But it’s not just about identifying the problem. It’s also about locating the original source of the problem, and the analytic capacity to predict the likelihood of it happening in the future. Being able to troubleshoot and fix problems across the whole UC ecosystem is crucial for the smooth operation of any enterprise.

Can’t afford not to…

Many IT managers cite limited budget as a primary reason for not investing in UC monitoring and troubleshooting tools. But in fact these tools are vital in thwarting or shortening outages, preventing slowdowns and downtime – and curtailing related problems like lost sales or reduced productivity.

No organisation can afford to be without the necessary tools that will provide reporting, analytics, performance monitoring, problem resolution, root cause analysis and much more. You could think of it as buying an expensive new car, and then driving it around without insurance and roadside-assistance.

It typically requires multiple tools and specific expertise to gain visibility across multi-vendor ecosystems. Prognosis streamlines the processes and operations, providing visibility across multi-vendor environments - including Cisco, as well as other major vendor platforms - from a single, clear, proactive vantage point.

How do your end-users really feel about your collaboration investment? Download the UCC Survey Report to find out more.Download the UCC Survey Report

Topics: Communications Performance management Proactive troubleshooting Real-time monitoring Cisco

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