Communications Blog

The Top Trend in Digital Transformation (DX)

Communications Blog • 4 MIN READ

Enterprise Connect 2019: Key Takeaways

Anyone who's anyone in the unified communications and collaboration (UCC) world has Enterprise Connect on their radar each year.

For more than 28 years, it’s been the leading conference and exhibition for enterprise UCC, bringing together IT decision makers, vendors, analysts and consultants to focus on the issues central to enterprise networks...

Communications Blog • 4 MIN READ

How UCC Improves the Internal Customer Experience

Know your customer(s)

In 2018 I wrote about the usefulness of unified communications and collaboration (UCC) in driving successful digital transformation (DX). Today I'm going to dip into the developing area of digital customer experience (DCX). But with a twist.

Communications Blog • 4 MIN READ

What Is UC Performance Management?

Real-time communications experiences are the focus

Communications platforms often form the fundamental basis of the most critical business systems. The conversation about UCC (Unified Communications & Collaboration) has long-since moved on from why it should be implemented, to how it's being implemented and how it's performance should be managed.

Communications Blog • 4 MIN READ

Driving Successful Digital Transformation with UC

Digital Transformation (DX) as a trending phrase (and actual activity) is hotter than ever before, though the late 1990's mid-2000's saw their own share of talking heads waiving the DX banner. That said, the digitization of those times was largely applied to existing analog processes, and while analog-to-digital conversions can be incredibly powerful, calling that progression truly transformational is a bit of a stretch. We predicted that 2018...

Communications Blog • 7 MIN READ

Challenges to Optimal UCC Management

Optimal unified communications and collaboration (UCC) management can be the gateway to enabling successful digital transformation. In early 2017 Nemertes Research surveyed over 700 IT leaders and found there are a number of barriers stopping companies from optimally managing their systems. Considering 70% of companies are currently undertaking digital transformation initiatives it's surprising that so many IT leaders sidestep third-party...

Communications Blog • 3 MIN READ

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