IR Connect 2020 - That's a wrap!
Last week we held IR Connect – our first ever full-scale virtual event. With a new name (formerly IR Summit), new products launching, new branding...
Communications Blog
The evolution of IR Connect
IR Connect is just a few weeks away – our first complimentary, virtual conference featuring an exciting agenda with valuable content for everyone.
Communications Blog
9 Reasons to Register for IR Summit
IR Summit is fast approaching. In October, Prognosis users from all over the world will join together in Denver for three days of value-packed...
Communications Blog
How UCC Improves the Internal Customer Experience
In 2018 I wrote about the usefulness of unified communications and collaboration (UCC) in driving successful digital transformation (DX). Today I'm going to dip into the developing area of digital customer experience (DCX). But with a twist.
In January, Nemertes Research published a new report entitled, Solid Customer Experience Relies on Well-Managed Communications, and I wrote a blog drawing on one of that paper's main points, being UCC...
Communications Blog
What Is UC Performance Management?
Communications platforms often form the fundamental basis of the most critical business systems. The conversation about UCC (Unified Communications & Collaboration) has long-since moved on from why it should be implemented, to how it's being implemented and how it's performance should be managed.
Communications Blog
Driving Successful Digital Transformation with UC
Digital Transformation (DX) as a trending phrase (and actual activity) is hotter than ever before, though the late 1990's mid-2000's saw their own share of talking heads waiving the DX banner. That said, the digitization of those times was largely applied to existing analog processes, and while analog-to-digital conversions can be incredibly powerful, calling that progression truly transformational is a bit of a stretch. We predicted that 2018...
Communications Blog
Challenges to Optimal UCC Management
Optimal unified communications and collaboration (UCC) management can be the gateway to enabling successful digital transformation. In early 2017 Nemertes Research surveyed over 700 IT leaders and found there are a number of barriers stopping companies from optimally managing their systems. Considering 70% of companies are currently undertaking digital transformation initiatives it's surprising that so many IT leaders sidestep third-party...
