Partner Certification

Microsoft Gold Partner for Communications

Microsoft Gold Partner for Communications

As a Microsoft IT Pro Tools and Gold Partner for Communications IR is in the top 1% of all Microsoft partners, a status that signifies we have demonstrated the highest level of skills, expertise and knowledge in working with Microsoft technologies. 

As a “Skype for Business IT Pro Tools partner” IR helps customers to accelerate deployment and adoption of Skype for Business and migration from existing legacy communications systems.

Prognosis is amongst the first qualified Microsoft SDN API 2.1.1 solution. This winning combination helps you drive Skype for Business adoption and overcome deployment and adoption hurdles in a multi-vendor environment. We’re excited to be recognized through these highly respected programs that show our existing and future customers that award winning Prognosis is a highly valued complement to Microsoft’s next generation of universal communication solutions. 

Microsoft Lync Qualification Statement

IR Prognosis for Unified Communications has been named by Microsoft as a Qualified Application that manages Lync Quality of Experience (QoE). Prognosis provides enhanced analysis, management, and reporting capabilities for Lync communications like voice, video, IM and presence while adding to the innovative approach offered by Lync by providing insight to Lync application integrations and multi-vendor UC ecosystems. The Lync ISV qualification program is designed to help ensure that qualified applications meet customer expectations. The program defines specific requirements for interoperability with Lync Server and Exchange Server, installation, set-up and configuration, documentation, and support. Designed with enterprise class industry standards, testing covers performance, reliability, and SDK/API utilization. Only products that meet rigorous and extensive testing requirements and conform to the specifications and test plans receive qualification.

ServiceNow Compatibility Statement 

Certification by ServiceNow signifies that IR Prognosis has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures best practices are utilized in the design and implementation of Prognosis integration with ServiceNow.

The integration enables customers of IR to use ServiceNow IT service automation to reduce incident resolution times, as well as improve reporting and upgrade capacity planning for their Unified Communications (UC) ecosystems.

Avaya Compatibility Statement


IR Prognosis IP Telephony Manager and Prognosis VoIP Monitor software have been compliance tested by Avaya's DeveloperConnection Technical Team. Officially accepted on November 29, 2006, Prognosis compliance testing was carried out in Avaya's test lab and showed that Prognosis software has no adverse impact on the Avaya PBX when used to monitor and manage the Avaya IP Communication Manager environment. Prognosis is retested for compliance with all new releases of Avaya Aura™ Communication Manager and Avaya Communication Server to ensure continuing compatibility.

IR Prognosis VoIP Monitor v4.0 solution has completed testing by Avaya’s DevConnect technical team, and is officially recognized as compliant on 6 November 2012. Avaya is committed to providing our customers with third party solutions that are fully compatible with the Avaya Aura® Communication Manager 6.2 . By continual pursuit of product integration, we offer customers greater options and solutions to meet their communication and collaboration needs.

With this successful Compliance Testing, Avaya provides customers increased confidence in product interoperability and successful deployments of our respective products within their enterprise environment. Businesses can be confident to add best-of-breed capabilities to their network without having to replace their existing infrastructure. Additionally, the deployment of new applications is faster and reduces both network complexity and implementation costs.

Cisco Compatibility Statement


All IR Prognosis IP Telephony Manager software indicated as certified has undergone interoperability testing by IR with Cisco using testing criteria set by Cisco. IR is solely responsible for the support and warranty of its products. Cisco makes no warranties, express or implied, with respect to IR's product or its interoperation with the listed Cisco product(s) and disclaims any implied warranties of merchantability, fitness for a particular use or against infringement.

VMware Support Statement

IR, is a Technolgy Alliance Partner of the VMware Technology Alliance Partner (TAP)Program. IR provides support for IR Prognosis for IT Infrastructure running in a VMware virtual environment in an identical manner as with Prognosis for IT Infrastructure running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should IR suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue. While IR Prognosis for IT Infrastructure products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate IR Prognosis for IT Infrastructure typical sizing and recommendations.