As communications ecosystems become more complex and more employees and customers rely on them, it’s becoming difficult to ensure a consistent, positive user experience. How do you ensure high up-time, deliver fast problem resolution and provide a solid end-user experience?
Deliver service that exceeds customer expectations, every time.
Whether in the cloud, on-premise or hybrid, establishing consistent network quality and connectivity is crucial.
Simplify complex environments and deliver a positive user experience.
See things from the customers point of view and ensure they’re having the interaction you intended.
In an increasingly digital world, ensure the human interactions your customers have are high-quality.
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Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.
Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000
Prognosis saves us on average 1 - 1.5 hours per customer generated incident; so that’s a potential saving of between 140 - 210 hours a month for the team or 13 – 19 hours per engineer per month.
As the payments industry continues to evolve, providers must contend with new competitors, emerging technologies, regulatory challenges and increasing customer demands, as well as the ever-increasing risk of fraud. So how do you provide cost-effective solutions and minimize risk?
POS transactions are predicted to grow by 166% over the next 10 years, make sure you can keep up.
Ensure you can keep up with shifting customer expectations and evolving regulations.
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Prognosis alerts us to problems immediately. We can usually tell a problem is about to occur before our network team identifies it.
The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate.
We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.
As Digital Solutions Director, Andrew leads the teams responsible for BT's portfolio management and strategic...
Flexibility is the priority for organisations that are deploying unified communications as-a-service (UCaaS) but they’re hampered by the limitations of their networks and remote devices which are the root cause of most of the issues they face. Now, as more and more people work from home and rely on UC tools to continue to work during the COVID-19 pandemic, greater insights and understanding are needed to enable organisations to fully understand the performance of their collaboration tools and the enabling technologies.
18 Mar 20 — COVID-19 - Update for Customers