IP telephony service delivery: visibility, reporting and user satisfaction

As IP telephony management progresses beyond the break/fix philosophy, more organizations are beginning to recognize the importance of managing IP telephony as a critical business service.

This white paper from Gary Audin, President of Delphi Inc, explores service level reporting for the enterprise and demonstrates how reporting helps organizations achieve consistent high performance voice services under varying network conditions.

It also discusses how management-level reporting can be used to achieve common management goals and delves into the specific requirements for this type of reporting including the four elements of voice service delivery:

• IP telephony service levels - how and what to measure
• Voice quality - what to measure and how to report
• Capacity planning - consumption and improvement
• IPT analytics - usage patterns, resource utilization, traffic statistics

The paper concludes with an analysis of PROGNOSIS IP Telephony Management Reporter and how it delivers the visibility necessary to validate and measure the success of an organization's IPT deployment.