Zero Downtime, Maximum Impact: Strategies for CC and CX..

Providing a fluid, satisfying experience for your customers is non-negotiable in a highly competitive business world.

Communications Blog

Monitoring Your Real-Time Payments Ecosystem with..

Are you ready to revolutionize your payment processes and gain actionable insights to enhance your business operations? Join our exclusive webinar...

WEBINARS

Ensure a smooth transition from Cisco PCA with IR..

Cisco Prime Collaboration Assurance and Analytics (PCA) has been the monitoring and diagnostics tool of choice for many organizations using Cisco...

Communications Blog

Want to learn more about Prognosis?

Contact us for a demo

Using payment analytics to optimize costs

Data-driven decision making is at the forefront of today’s payments industry. Without comprehensive analytics tools to view, organize, and understand...

Payments Blog

One of America’s top telcos keeps their employees connected..

The purpose of telecommunications companies centers around innovation, reliability, and enabling connection. One of America’s largest telcos, with...

Customer Stories

Proactive IT Infrastructure Monitoring Software

Infrastructure monitoring tools are an invaluable part of the health, availability and performance of every organization's network environment.

eBooks, Guides, & Reports

Digital Experience Management: Things You Should Know

Digital Experience Management (DXM or DEM), is a relatively new phrase, but a very significant part of today's global business vernacular.

eBooks, Guides, & Reports

Unlocking the Value of Customer Experience Monitoring

These days, customers have the power to elevate or destroy a business with negative reviews or unfavorable online interactions. Word of mouth...

eBooks, Guides, & Reports

End-to-End Testing: A Complete Guide

With remote and hybrid work models firmly embedded in the way we do business, organizations are actively investing in tools and infrastructure to...

eBooks, Guides, & Reports

Zero Downtime - Maximum Impact: Strategies for CC..

Contact centres are crucial for delivering best-in-class brand experiences in every interaction.

WEBINARS

RemoteInsight: Creating great remote working experiences

Remote or hybrid working models continue to grow and evolve for many global organizations.

Communications Blog

The Future of Remote Workforce Experience Management

Join us for an exclusive webinar, "The Future of Remote Workforce Experience Management: Transforming Digital Interactions with RemoteInsight." In...

WEBINARS

IR Launches the Future of Remote Workforce Management –..

  • The solution enables organizations with unparalleled ear-to-ear visibility for the end user and control over their network infrastructure.

Sydney,...

IR News

Finding The Best Network Monitoring Software

For every enterprise organization, perfect network performance is the holy grail. In an ideal world, all your network devices would function as they...

eBooks, Guides, & Reports

Application Performance Monitoring & Observability

Application performance monitoring (APM) is an essential element of today's complex cloud-native environments.

eBooks, Guides, & Reports

Unlocking Fast Transactions: How Instant Payments Work

Traditionally, nothing moves fast in the world of payments. But driven by consumer demand and a fluctuating global economy, at last instant payments...

eBooks, Guides, & Reports

Moving to the Cloud: Reasons to Start Your Migration..

The volume of businesses moving to the cloud continues to grow at an increasing pace. Before the pandemic, cloud computing was already booming, but...

eBooks, Guides, & Reports

Cisco PCA End-of-Life - Transitioning Smoothly with IR..

Embark on a seamless transition as Cisco PCA takes its final bow, and step into a new era of collaboration with IR Collaborate. Join our webinar to...

WEBINARS

A new year – New payments innovations

The ongoing rapid rise of digitization in payments has seen many traditional financial institutions struggling to cater to the increasing demands of...

Payments Blog

Finding a Unified Communications Monitoring Solution

In the modern business world, a seamlessly functioning Unified Communications system is mission critical.

eBooks, Guides, & Reports

Seamless Real-time Payment Management Solutions

New payment processing technology is constantly emerging and evolving, and this is influencing the way consumers, businesses and even financial...

eBooks, Guides, & Reports

Understanding Funding Liquidity Risk & How To Measure It

It's no secret that the global financial crisis sent shock waves throughout national financial systems.

eBooks, Guides, & Reports

A Breakdown of Root Cause Analysis: Identifying The Root..

When a problem occurs, whether it's in general life, or within a specific situation, the first thing we need to do is find the quickest, easiest way...

eBooks, Guides, & Reports

Drawing a line in the collaboration sand - What’s in store..

You don’t need a crystal ball to see that the immediate future of the rapidly evolving unified communications and collaboration (UCC) landscape is...

Communications Blog

The Payments Glacier - The slow and steady move into 2024

The world payments landscape has always moved constantly but slowly. And while the speed of change is likely to remain measured, we’re about to...

Payments Blog

Mastering High Value Payments

Understanding their impact and the critical role of monitoring for financial success. 

eBooks, Guides, & Reports

Woolworths and IR – Maximizing payments visibility and..

Woolworths Group is made up of some of Australia’s most recognizable and trusted retail brands, serving millions of customers every day across their...

Customer Stories

Optimizing Costs with Payment Analytics & Monitoring Tools

Join us for an insightful webinar on "Optimizing Costs with Payment Analytics & Monitoring Tools," where we explore the critical role of effective...

WEBINARS

The 2024 Payments Glacier

Venture into the heart of the payments industry, a colossal yet gradual force, in our webinar as we dissect the nuanced shifts and seismic changes...

WEBINARS

Microsoft Teams Monitoring & Management

Everyone knows Microsoft Teams as a comprehensive and integral communications platform for an organization of any size, all over the globe.

eBooks, Guides, & Reports

Optimize Efficiency with Cisco Network Monitoring Tools

Many large enterprise organizations deploy Cisco UC products and network devices in one form or another. This includes Cisco switches and routers and...

eBooks, Guides, & Reports

Drawing a Line in 2024 Collaboration Sand

Join us for a thought-provoking webinar as we explore the aftermath of the swirling winds of change that have transformed industries in recent years....

WEBINARS

The Best Network Management Software & Tools

Every enterprise organization strives for perfect network performance. In an ideal world, every network device would function as it should, network...

eBooks, Guides, & Reports

What You Need To Know About Global Payment Processing

The dynamic global payments landscape is no stranger to transition, but in the last few turbulent years, fierce competition, technical innovations,...

eBooks, Guides, & Reports

On-Premise to Cloud Migration: Your Step-by-Step Guide To A..

The on-premise to cloud migration process can be a daunting undertaking for any organization. There's a lot to consider, and there is no...

eBooks, Guides, & Reports

MSP Challenges - Actionable Insights with HCL

Embark on a journey into the dynamic realm of Managed Service Providers (MSPs) in our upcoming webinar. This discussion serves as a foundation for...

WEBINARS

Unlocking The Value of System Observability

Compared to even a decade ago today's IT infrastructures are like something from another world.

eBooks, Guides, & Reports

Understanding Liquidity in Banks: A Guide To Liquidity,..

Banks have been an essential part of the global financial ecosystem since the 18th century. Almost every country in the developed world now has a...

eBooks, Guides, & Reports

Achieving customer experience excellence: The power of..

In the digital age, where interactions are not confined to physical spaces, delivering exceptional customer experiences (CX) via every channel is...

Communications Blog

Overcoming modern tech challenges: The criticality of..

In the fast-paced world of enterprise IT, problem-solving isn't just a valuable skill – it's a critical necessity. With evolving customer needs and...

Communications Blog

Voice over IP (VoIP) Monitoring with IR Collaborate

Voice Over Internet Protocol - or VoIP - is a technological breakthrough in unified communications and collaboration. The ability to make phone calls...

eBooks, Guides, & Reports

Best Practices for Liquidity Management and Mitigating Risk

Every enterprise organization at the top of their game has financial agility as a major priority.

eBooks, Guides, & Reports

Transaction Monitoring Software: How it works & finding the..

In today's rapidly evolving payments industry, businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...

eBooks, Guides, & Reports

What is Cloud Migration? A Guide to Migrating to the Cloud

Moving homes, and detaching yourself from an established 'matrix of safety' can be a stressful undertaking, and not a task that anyone relishes.

eBooks, Guides, & Reports

Understanding Liquidity Risk: Causes, Measures & Management

What is liquidity risk?

In financial terms, liquidity is the ease with which an organization can convert its assets into cash without the sale having...

eBooks, Guides, & Reports

Unravelling recurring UC&C issues

Customer calls keep dropping. There is a constant audio lag. The video is always grainy. That one meeting room where the screen never works. The...

Communications Blog

Time is Money: The High Price of Inefficient Meeting Room..

In a world where time is money, inefficient meetings can be costly. We've all been there: the meeting room door closes, and everyone gathers around...

Communications Blog

Five Tips to Maximize Contact Center Performance and..

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

How MSPs can navigate UCC complexity

In the dynamic world of Unified Communications and Collaboration (UC&C), managed service providers (MSPs) are confronted with a multitude of...

Communications Blog

Call Center Monitoring Software: The Right Way To Monitor..

Every organization needs to know how effective their customer satisfaction and employee retention strategies are, because these factors have a huge...

eBooks, Guides, & Reports

Deliver High-Quality Services With Managed Service Provider..

Every enterprise organization wants to streamline their operations, improve efficiency, have robust security capabilities, and have a solid disaster...

eBooks, Guides, & Reports

The imperative of payments resilience

In the fast-paced and ever-evolving payments landscape, where transactions happen in the blink of an eye, downtime is not just an inconvenience—it's...

Payments Blog

Navigating collaboration storms: Let Collab Compass be your..

Ahoy, IT professionals! Set your course for smoother seas as we embark on a journey through the treacherous waters of Unified Communications and...

Communications Blog

What is Observability?

Observability in IT and cloud computing, is the ability for IT teams to measure, monitor and analyze internal system performance and system health,...

eBooks, Guides, & Reports

Your Guide To Training Employees To Embrace New Technology

The global workforce is experiencing a tidal wave of constantly evolving technology which is catapulting businesses to innovative new levels that...

eBooks, Guides, & Reports

How Data Observability Empowers Informed Decisions

Enterprise organizations today are relying more and more on data, or more importantly, data observability to drive their digital products, enable...

eBooks, Guides, & Reports

Leveraging Real-time Payments Insights for a Competitive..

In today's fast-paced global economy, staying ahead of the competition is more challenging than ever, especially in the dynamic landscape of the...

Payments Blog

Monitoreo en Tiempo Real de Cajeros Automáticos

¿Se ha preguntado alguna vez por qué su institución financiera necesita un software de monitoreo de cajeros automáticos? ¿O cómo el cajero automático...

WEBINARS

Bandwidth Management: What It Is & Why It’s Important

Network congestion and bottlenecks are the scourge of any business network, causing interruptions to network traffic, poor network performance, and...

eBooks, Guides, & Reports

Navigate UC&C Challenges with IR’s Collab Compass

  • The tool aids organizations to streamline their Unified Communications and Collaboration (UC&C) environments by providing deep insights.

Sydney,...

IR News

Real-time payment innovations: Case studies of success

In recent years, real-time payment systems have gained significant traction, revolutionizing the way we transfer money and conduct financial...

Payments Blog

ACH to RTP: Adding diversity to the payments ecosystem

Technological advancement is driving change in the payments landscape. One of the most significant shifts in the North American payments landscape is...

Payments Blog

How to Successfully Manage Hybrid UC

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

The Role of EMV 3-D Secure for Card Transaction Data

Technology has made shopping online effortless and convenient. With just a few clicks, consumers can access anything they want from the comfort of...

Payments Blog

How AI is changing Unified Communications and Collaboration

Everyone has an opinion about Artificial Intelligence (AI) and its uses. Whether you view AI as a boon to business, or a threat, the virtual reality...

Communications Blog

Efficient IT Operations for MSP Success

Step into the future of MSP excellence with our webinar, "Efficient IT Operation for MSP Success" We're demystifying the cloud, unveiling...

WEBINARS

How to build stronger teams: 10 tips to foster..

Collaboration has emerged as a fundamental driver of success for businesses, particularly in large enterprises.

Communications Blog

Ticket Handling Best Practices: Enhance & Manage Your..

In a digitalized world, an IT help desk is no longer just a call center for basic IT problem resolution. Today's help desk team has become a...

eBooks, Guides, & Reports

Shadow IT and employee engagement: decoding the hybrid..

As increasingly more businesses in the United Kingdom transition to remote and hybrid working arrangements, the use of shadow IT, including personal...

Communications Blog

Enhancing cross-border payments: Looking ahead

The process of quickly and efficiently moving money around the world is a crucial element of a healthy, thriving global economy.

Payments Blog

A Guide To Enterprise Network Management: Tips & Best..

In a large enterprise setting, there are likely to be hundreds or perhaps even thousands of network components through which network traffic flows...

eBooks, Guides, & Reports

Phenomenal support: Texas Tech University System and IR

Texas Tech University System manages various communication systems and networks across the Texas Tech University campus. They have been an IR...

Customer Stories

Business Insight: revolutionizing NonStop performance..

I recently had the pleasure of hosting a live Q&A with our customers to discuss IR’s latest Infrastructure product feature – Business Insight.

HPE NonStop Blog

Navigating the UK Payments landscape

The rise of digital-only banks has accelerated innovation, while the rapid pace of global change has given birth to a new competitive environment in...

Payments Blog

Impacts of ACH shift to real-time payments

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Understanding Network Security: The Different Tools & Types..

Hybrid working has become a part of workplace culture for many organizations. Dealing with a distributed workforce, multiple layers of network...

eBooks, Guides, & Reports

Support Ticket Response Examples To Improve Customer..

In today's consumer driven economy, a positive customer experience is a must. How customers react when they first encounter your brand, and how their...

eBooks, Guides, & Reports

New Research: UC&C Monitoring can Ease IT Burden and cut..

  • Spiraling operational and productivity costs can be reduced by proactively monitoring the Unified Communications and Collaboration (UC&C)...

IR News

Transforming the customer journey: understanding the impact..

In today's rapidly evolving business landscape, customer experience (CX) holds immense significance, and considering the proven correlation between...

Communications Blog

Enhancing the Customer Experience With Digital Experience..

Consumers today are spoiled for choice when it comes to mobile and web applications to help them get what they need.

eBooks, Guides, & Reports

IR Empowers HPE NonStop Customers with Business Insight

  • This add-on feature enables data access to teams beyond the core NonStop team in large enterprises.

Sydney, June 20, 2023 – IR (ASX:IRI), a...

IR News

Troubleshooting Microsoft Teams calls that use Direct..

In the space of remote and digital work, Microsoft Teams is a leading platform for communication and collaboration in the workplace.

Communications Blog

How to streamline your IT operations

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Accelerating digital transformation: The key role of MSPs

In today's rapidly evolving business landscape, ongoing digital transformation is imperative for enterprises aiming to stay competitive.

Communications Blog

Importance of monitoring transaction flows and impact on..

We all know the old saying “money makes the world go round”, but money can only do that in a liquid sate. Liquidity refers to how easily an asset...

Payments Blog

An Introduction To Application Performance Management (APM)

Whether we like it or not, digitalization is at the core of economic evolution. Communication and collaboration in the business world, as well as...

eBooks, Guides, & Reports

What is shaping real-time payments growth in the MEA region?

Real-time payments have become increasingly popular in the Middle East and Africa (MEA) region, with a projected Compound Annual Growth Rate (CAGR)...

Payments Blog

IR Streamlines Alerts Management with ServiceNow Integration

  • This benefits IT teams to manage alerts and tickets from a single platform.

Sydney, May 31, 2023 – IR (ASX:IRI), a leading provider of global...

IR News

Choosing between third-party and vendor monitoring tools

In the dynamic landscape of unified communications and collaboration (UC&C), monitoring and troubleshooting tools play a vital role in ensuring the...

Communications Blog

The true cost of payment system outages

Outages are inevitable in the financial services space. The complexity and rapidly evolving nature of payments ecosystems, not to mention the...

Payments Blog

Why automating UC & CC monitoring is crucial to your..

Enterprises continue to rely on unified communication (UC) and contact center (CC) solutions to enhance workforce productivity, streamline...

Communications Blog

A Guide To The Best Practices For Training Remote Workers

Remote work is now a way of life, and employees in many organizations, both public and private, have adopted a full or partial remote working model.

eBooks, Guides, & Reports

Streamlining IT Operations

How IR Collaborate and ServiceNow Integration can benefit your business

"Why did the server go to the doctor? Because it had a bad driver!"

Communications Blog

Budgeting Strategies to Optimize & Reduce IT Costs

In every organization, it's the job of Chief Information Officers (CIOs), to analyze the implementation of various technologies, and oversee how they...

eBooks, Guides, & Reports

Too Many Tools Killing IT Productivity

  • Research conducted by IR spotlights the time wasted by IT teams working across multiple unified communications and collaboration (UC&C) devices and...

IR News

Simplifying UC&C: managing multiple tools

In today's dynamic work environment, employees are increasingly reliant on multiple unified communications and collaboration (UC&C) tools to stay...

Communications Blog

Maximizing Contact Center Performance with Cloud Migration..

Contact centers are vital to the success of many businesses, and monitoring their performance is crucial to ensuring they are meeting the needs of...

Communications Blog

6 ways to collaborate effectively in a distributed..

Delivering Exceptional Employee Experience Will Remain Crucial in 2023

The experimentations on the right hybrid work model will continue well into...

eBooks, Guides, & Reports

Troubleshooting Microsoft Teams Calls that use Direct..

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

The rise of pay-by-bank and its effects on the payments..

In recent years, pay-by-bank has emerged as a popular payment method that offers a convenient and secure way for customers to make online purchases...

Payments Blog

UC&C Report: The IT Time Crunch

How today's rapidly evolving world of unified communications and collaboration is impacting IT teams in the workplace. 

eBooks, Guides, & Reports

Optimizing SLA Management for High-Value Payments

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

25% of IT Practitioners Waste 1 day Each Week on Needless..

  • Research conducted by IR highlights the challenges IT teams face when dealing with evolving unified communications and collaboration (UC&C)...

IR News

Navigating UC&C complexity: insights into IT workload..

In today's digital age, IT plays a crucial role in the success of any organization. IT teams are responsible for managing and maintaining various...

Communications Blog

A Guide To Essential Troubleshooting Techniques & Tips For..

Unified communications infrastructures have always been complicated, but in today's working world, that complexity has increased in leaps and bounds...

eBooks, Guides, & Reports

IR Collaborate Supports Ribbon Core Session Border..

  • This enhancement provides added end-to-end visibility for multiple communication systems.

Sydney, March 22, 2023– IR(ASX:IRI), a leading global...

IR News

The IT Time Crunch

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

IR Enables Cloud Migration for 18,000 Contact Center Agents

  • IR’s customized solution ensures a high-quality experience as the customer migrates from legacy to new platforms.

Sydney, March 15, 2023 – IR ...

IR News

How to monitor the health of your high value payments

High-value payment systems are crucial components of the global banking industry, enabling the movement of large sums of money between banks and...

Payments Blog

Top Cloud Migration Strategies to Help Your Business Thrive

The business world globally is embracing cloud technology and implementing a cloud migration strategy is now a key consideration in every digital...

eBooks, Guides, & Reports

Steps to Manage a Highly Distributed and Collaborative..

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Managing Online Payment Risks in Payment Systems

In the payments world, cash payments are almost universally being replaced by online payments. Businesses, Payment Service Providers (PSPs),...

eBooks, Guides, & Reports

No time for downtime: Fixing network packet loss

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Growing customer satisfaction with IR

An IR customer since 2019, this business is an award-winning, international IT solutions provider with an annual revenue of around $1.2 billion....

Customer Stories

ISO20022: Crunch time for the Eurosystem

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

How to monitor the health of your high value transactions

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Upcoming trends in commercial banking: what you must know..

The state of the world economy remains tenuous, and rife with uncertainties brought about by a number of factors. A sharp rise in inflation, supply...

eBooks, Guides, & Reports

The future of hybrid work: what's in store for 2023

Hybrid working is the standard workplace practice now, and it's not hard to understand why. With advancements in technology and the need for better...

Communications Blog

Network Outages: How much does it cost your business

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Network bottlenecks: what they are & how to resolve them

If you think of your communications network as a vast motorway, you'll be familiar with the frustration of unexpected bottlenecks.

eBooks, Guides, & Reports

Empowering merchants with the payments data they need

Merchants are pulling every lever to generate additional revenue within an increasingly competitive landscape. While numerous offerings promise...

Payments Blog

IR expands strategic partnership with LANcom in Taiwan

  • The expanded partnership provides LANcom customers with enhanced collaboration solutions and experience management capabilities.

Sydney, January...

IR News

ISO 20022 vs ISO 8583: What is the Difference?

A variety of messaging standards exist in the payments world that enable the flow of information related to financial transactions. These standards...

eBooks, Guides, & Reports

What does the evolved digital workplace look like?

The evolved digital workplace is one that is designed to support teams in their hybrid work environment – whether they chose to work from home or in...

Communications Blog

Why organizations should innovate the physical office

Hybrid working models present unique challenges for businesses, as the traditional ways of collaborating in person are no longer possible for many...

Communications Blog

IR Validates its Strong Information Security Management..

  • The certification was achieved through a formal quality system audit conducted by an accredited external organization

Sydney, December 14, 2022 –...

IR News

Top 6 Payments Trends Shaping 2023

The digital payments industry is undergoing immense transformation fueled by rapid technological advancements and growing consumer demand.

Payments Blog

A Guide to ISO 20022 Migration and Adoption

Banks and financial institutions worldwide are embarking on a new era as they prepare to transition their payment systems. The change means switching...

eBooks, Guides, & Reports

2023 Payment Trends Uncovered

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

The 2023 Crystal Ball for Collaboration

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Top 3 Unified Communications and Collaboration trends..

The Unified Communications and Collaboration (UC&C) market made massive strides in 2022 as organizations across the globe continued to evolve with...

Communications Blog

Assure Your Real-Time Payments Success

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Understanding B2B Payment Processing: What it is & Why it’s..

According to a new study from UK based firm, Juniper Research the global transaction value of the Business-to-Business (B2B) payments market will...

eBooks, Guides, & Reports

Enhancing healthcare through optimized collaboration..

Today, hospitals and health systems rely on collaboration and communication tools to support both clinical and business work, so it’s essential that...

Communications Blog

2023 and beyond: The rise of UCaaS in the APAC region

In the APAC region, Unified Communications as a Service (UCaaS) technology has facilitated a massive shift towards digital transformation in the...

Communications Blog

Bank Indonesia BI-Fast implementation: assure the payments..

I had the privilege of joining our strategic partner PT Abhimata Persada (PTAP), representatives from Indonesia’s top banks and financial tech...

Payments Blog

How To Deliver A Seamless Payments Experience

The customer payment experience has changed exponentially in the past few years. With digital payments at the forefront of the continually evolving...

eBooks, Guides, & Reports

ISO 20022: A global shift in the payments industry

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Hybrid working: How it’s improving employee performance in..

As we emerge from the impact of COVID-19, it’s clear that our way of working will never be the same. Working culture all over the world has changed,...

Communications Blog

An Introduction to ISO 8583: What You Need To Know

ISO 8583 is an international messaging standard for payments initiated with a financial transaction card (credit or debit card). Visa, Mastercard,...

eBooks, Guides, & Reports

Sibos 2022: progressive finance for a changing world

IR recently joined its long-time partner ACI at the 2022 Sibos Conference in Amsterdam.

Payments Blog

Simplifying your real-time payments solution

In Indonesia, banks have begun to adopt the ISO 20022 messaging standard to connect to the BI-Fast real-time payments services that were implemented...

Payments Blog

UC Expo 2022: exploring the true cost of dysfunctional..

I recently had the privilege of attending UC Expo 2022 in London – Europe’s number one unified communications event.

Communications Blog

What are Legacy Systems and Why Do Companies Still Use Them?

In today's fast-moving digital world, technology is advancing so quickly that businesses hardly have time to become familiar with their operating...

eBooks, Guides, & Reports

Real-Time Payments: Convergence, Ideation, and Innovation..

A high-level panel of the finance industry’s payments leaders recently joined the Real Time Payments: Convergence, Ideation, and Innovation...

Payments Blog

Optimize Your Communication and Collaboration Environments..

When hospitals and health systems invest in third-party performance management systems, they can ensure ongoing, connected communications – and...

Communications Blog

Three Categories sum up Employee Work Expectations in the..

  • IR and Ecosystm research indicates organizations are ensuring their hybrid workplace strategies are flexible and fit for purpose

Sydney, October...

IR News

Your Ultimate Guide to Future-Proofing the Hybrid Workplace..

The impact of COVID on the world of work has been drastic, rapidly changing the landscape in ways none of us could have imagined.

It destroyed...

eBooks, Guides, & Reports

The Hybrid Workplace Evolution

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

35% of Employees Cite Poor Connectivity and Network Issues..

  • Even after working from home for two years, not all employees have the best tech experience as per an IR and Ecosystm research

Sydney, October 5,...

IR News

A Guide to Business Agility and Its Value To Your..

The business world today can be ruthlessly tough, and many organizations are struggling to handle constant business change, and maintain a...

eBooks, Guides, & Reports

Tapping into the power of real-time payments data

Innovation is touching nearly every facet of the payments industry, from cryptocurrency and digital wallets to buy-now-pay-later and real-time. A...

Payments Blog

Leveraging a communication foundation for effective virtual..

Unified communication and collaboration (UCC) platforms can help healthcare organizations better manage outdated and disconnected communication...

Communications Blog

Real Time Payments: A Global Perspective

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

The Importance of the Digital Economy

The global economy is experiencing massive, accelerated digital transformation, resulting in the creation of new business models, innovative products...

eBooks, Guides, & Reports

The Value of a Cloud-Based Approach: What It Is & Why It’s..

Today's business world is undergoing intense digital transformation and constantly changing. Data has become an organization's most valuable...

eBooks, Guides, & Reports

The benefits of unified communication and collaboration in..

As healthcare organizations have expanded their use of remote and hybrid communication platforms, having a unified communication and collaboration...

Communications Blog

Hospitals and Health Systems in a Hybrid World

While cloud technology has accelerated the development of video conferencing and telepresence in every industry, it has been mission critical in...

eBooks, Guides, & Reports

IR Joins Zoom ISV Partner Program to Enhance Collaboration..

  • The association benefits large enterprises that need added visibility and detailed insights into their communications and collaboration ecosystem.

IR News

Microsoft Teams: You can't fix what you can't see

Microsoft Teams needs no introduction. It is arguably the most popular collaboration platform used by enterprise organizations today. But this...

Communications Blog

Webinar - Microsoft Teams and Real Time Visibility

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Webinar: Payments Analytics and Improving the Merchant..

In a recent webinar hosted by Anna Byrne, Head of Marketing at IR, and Kevin Johnson, VP of Sales for IR Transact, we discussed how payment analytics...

Payments Blog

Deep Packet Inspection (DPI): How it works and why it's..

In a digital-first world, each and every piece of digital information transmitted over the internet is delivered in small bundles of data, called...

eBooks, Guides, & Reports

A Guide To Hybrid Cloud: What It Is & How It Works

Even before COVID-19 knocked the world off its axis, cloud computing was quickly emerging as the way global businesses would operate in the future.

eBooks, Guides, & Reports

Webinar: Hybrid Working and the Voice of the Employee

In our recent IR webinar, Hybrid Working - Voice of the Employee, hosted by Chief Marketing Officer Stu Matthewman, with People and Culture...

Communications Blog

Real-Time Payments: Roundtable Discussion

Real-Time payments are at the heart of the change in the payments industry. The implementation of the National Payments System Strategy (NPSS) by the Central Bank of UAE (CBUAE) will result in greater efficiency of the entire payment ecosystem.

Technology and the digital employee experience

The ‘Great Reshuffle’ is a period of change in the workplace unlike anything we’ve experienced in the 21st century. Business leaders are completely...

Communications Blog

How real time transaction insights drive business growth

Every industry in the world today is driven by information and data. In fact, without it, businesses can no longer remain competitive, and business...

Payments Blog

Taking proactive performance management to the next level

Our client is a global leader in financial services, managing $2.6T in client assets, and has been an IR customer since 1995.

Customer Stories

Camera Troubleshooting: Common Webcam Problems & How To Fix..

Video calling and video meetings are replacing many face-to-face interactions in our new working world, but unified communications and collaboration...

eBooks, Guides, & Reports

Public, private or hybrid cloud? Finding the balance for..

The banking and financial services industry is facing massive pressure to fall into line with other global industries by moving to the cloud – as...

Payments Blog

Managing your evolving physical workplace

There’s no denying that the future of work has forever changed. The idea of the traditional office work environment has all but changed and has been...

Communications Blog

Pairing Your Jabra, Bose and Poly Bluetooth Headphones &..

As IT experts you know unified communication and collaboration wouldn't be possible without the wireless technology, equipment and sound devices that...

eBooks, Guides, & Reports

Supporting BYOD in the hybrid workplace

As organizations worldwide settle into their respective hybrid working game-plans, the unfamiliar is becoming the accepted.

Communications Blog

Hybrid Working - Voice of the Employee

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Deminar - Making license management easy for Service..

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Localizing your payments strategy to maximize growth

The rapid rise of eCommerce, spurred on exponentially by the pandemic, has broken down economic borders, enabling many businesses to attract and...

Payments Blog

Remote Device Management Services: Key Features & Benefits

After two years of tumult and upheaval in the working world, we've emerged with no doubt that the future workplace will be hybrid, combining some...

eBooks, Guides, & Reports

P2P Encryption: What It Is and Why It’s Important To Data..

We live in a world of emerging technology, and with a rapidly evolving payments industry, the rise of real time payments, and an increasingly complex...

eBooks, Guides, & Reports

Putting your employees first – it’s more important than you..

‘The Great Resignation’ is the latest buzz phrase in today’s shape-shifting working world.

Communications Blog

ACI Worldwide and IR Partnership Unlocks Insights Through..

SYDNEY, July 21, 2022 ACI Worldwide (NASDAQ: ACIW), the global leader in mission-critical, real-time payments software, today announced that IR ...

IR News

Simplifying Collaborate subscription management

No matter how hard we try, sleep is something most IT Administrators don't get enough of. Evening calls and emails from executives, significant...

Communications Blog

Payments Trends Transforming the Industry in 2024 and Beyond

The financial services industry has undergone a massive shift in just a few short years. Digitization, and developing payment trends are changing the...

eBooks, Guides, & Reports

Understanding the Digital Payment Lifecycle

Payment processing services have come a long way since the days of simply cash or card payment.

eBooks, Guides, & Reports

Putting your Employees First in the Work from Anywhere Model

What the Great Resignation Means for Your Organization

As we face the Great Resignation, organizations run the risk of losing employees if they do...

eBooks, Guides, & Reports

Cisco Live 22: Ensuring the future of hybrid work

With much anticipation, the first Cisco Live in-person event since 2019 was held in June. The gathering took place in the Mandalay Bay Convention...

Communications Blog

The growth of MSPs in Europe: Trends and Challenges

With remote working reaching new heights globally, and the rise of cloud diversification, IT Managed Service Providers are in high demand.

Communications Blog

Real-time in the real world - Tracking, Monitoring and..

2020 changed the way we do business, and how we pay for goods and services, and this has dramatically affected the revenues of financial...

Payments Blog

6 reasons banks should monitor high value payments

While the world of high value payments may be somewhat niche, these types of payments are critically important to the global economy.

Payments Blog

43% of Tech Teams are Scaling up Technology with Managed..

• The shift in tech teams’ priorities is driving engagements for Managed Service Providers.

IR News

A Guide To Network Congestion: What It Is, Causes, and How..

Today's business and working environment requires a fast, stable, and secure network infrastructure to connect all the network components, multiple...

eBooks, Guides, & Reports

Webex by Cisco Audio Troubleshooting Guide

Collaboration in today's workplace has changed, and conferencing with communication tools like Webex by Cisco Meetings have helped create the new...

eBooks, Guides, & Reports

Payment Gateways: What They Are and How They Work

As the name suggests, a payment gateway is one of the many portals that allows payments through the payment processing system. A payment gateway is a...

eBooks, Guides, & Reports

Video Collaboration: Why It’s Critical to Test

User experience is at the core of most businesses, and delivering a great experience is crucial to keep those businesses going. This means that...

Communications Blog

IR and Ecosystm Research Indicates that 75% of Employees..

• IR commissioned a research report with Ecosystm on the changing dynamics of the workplace.

IR News

How To Successfully Perform A Slack To Teams Migration

The popularity of cloud communication and collaboration platforms like Microsoft Teams, Slack, Webex by Cisco, Zoom, Google Workspace, etc. have...

eBooks, Guides, & Reports

The true cost of poor employee experience

Since 2020, we’ve seen the world of work evolve. The modern workplace is one where hybrid and remote working have rapidly become the norm.

Communications Blog

Why Now is the Time for Real-Time

Sustained disruption in the world economic arena has prompted the unprecedented growth and an accelerated a shift towards digital payments – and...

Payments Blog

Working From Anywhere: How MSPs are Solving Challenges

The way we work has undergone a transformation that will last forever. Organizations are looking for ways to go from ‘surviving’ to ‘thriving’ amidst...

Communications Blog

Webinar - Why Should Banks Monitor High Value Payments

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

How to Create a Digital Workplace Strategy

In our guide 'The Ultimate Guide to the Digital Workplace', we covered in detail the effect that digital transformation has had on the modern...

eBooks, Guides, & Reports

IR Appoints Katrina Small as Chief People Officer

Sydney, June 2, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration, IT...

IR News

Deminar - Testing your video collaboration tools: how to

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Now is the time for Real-Time

Sustained disruption in the world economic arena has prompted the unprecedented growth of real-time payments. Due in large part to a global pandemic,...

eBooks, Guides, & Reports

People and Experience in the Hybrid Workplace

In a recent webinar I hosted with our People and Culture Business Partner, Katrina Small, we covered some significant insights and strategies on...

Communications Blog

How a Digital Workplace Can Benefit Your Business

Thanks to constantly developing technology, the modern workplace has undergone a massive transformation that is continuously evolving. In this guide,...

eBooks, Guides, & Reports

Solving Your Customers Work from Anywhere Challenges

Tech Teams Need Service Providers

CIOs and tech teams have seen a sharp shift in their mandates and find themselves delivering on business and...

eBooks, Guides, & Reports

Webinar - Ecosystm Building an Agile Work from Anywhere..

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Payment Orchestration: Simplifying payment processes

Omnichannel payment ecosystems are the way of the future. Financial institutions are closing the online/offline banking divide, improving customer...

eBooks, Guides, & Reports

How Payments as a Service Is Transforming The Future Of..

According to a research report from Markets and Markets, the global Payments-as-a-Service (PaaS) market size is estimated to grow from $56.2 billion...

Payments Blog

Ensuring optimal performance for BPOs in a digital world

In this blog, we’ll explore the changing needs of customer service function and the need for Business Process Outsourcing (BPO) industry to meet the...

Communications Blog

Top 10 Ways To Fix Audio Problems with Microsoft Teams

Our online collaboration tools and applications make up the engine that drives the modern workplace, but like any moving parts of a machine, these...

eBooks, Guides, & Reports

Deminar - Visualizing the Hybrid Worker Experience

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

IR Collaborate Extends Microsoft Teams User Experience..

• The solution monitors connections between Session Border Controllers (SBCs) and Microsoft Teams Direct Routing.

IR News

Transact ETA 2022 – Innovation, analytics, and evolution in..

We were excited to attend the Transact 2022 event – powered by ETA – in person after a three-year interruption. The tradeshow, held at Mandalay Bay,...

Payments Blog

Payment Analytics - Improving Customer Experience

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

The Future Of Payments: Key Trends Shaping the Payments..

If there's anything certain about the current global economy, it's that eCommerce is advancing astoundingly. In the payments industry, the digital...

eBooks, Guides, & Reports

How hybrid work can improve your talent pool

The working landscape is constantly changing and evolving, and this is forcing organizations to become agile enough to adapt. Hybrid work is now a...

Communications Blog

IaaS, PaaS and SaaS: What You Need To Know About..

The tech industry is rife with acronyms, each new one more bewildering than the last, and often challenging to keep up with. Like IaaS, PaaS, Saas.

eBooks, Guides, & Reports

How Improving Conference Room Technology Boosts Productivity

The modern workplace has come a long way since the days of 9 to 5, when turning up at the office was the only way to imagine things getting done....

eBooks, Guides, & Reports

AV Issues: How To Identify Them And Their Solutions

Meetings and conferences are part of the machinery that drives corporate business today. Since the pandemic drove workers from the office and...

eBooks, Guides, & Reports

How Optimising Your Conference Room AV Setup Can Benefit..

Meetings and conferences are part and parcel of corporate business. The pandemic has had a major influence on the way we conduct meetings, and has...

eBooks, Guides, & Reports

Creating great experiences in the hybrid workplace

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Enterprise Connect 2022: Trends, themes, and next-gen UCC

After almost three years of not being able to gather in person, Enterprise Connect 2022, the enterprise communications event of the year, enjoyed a...

Communications Blog

Planning the right hybrid work strategy

Nobody could have predicted the events that would change a global working culture and open the gates for a flood of new technology, new ways of...

Communications Blog

Webinar - Real Time Payments: A Global Perspective

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Top 5 technology considerations for your collaboration..

As the hybrid workplace continues to evolve and define itself, the relentless emergence of new technology is seeing many organizations grappling with...

Communications Blog

Transact ETA 2022

Powered by Electronic Transactions Association (ETA), the world’s largest payments industry trade group, TRANSACT is where financial institutions,...

Instant Payments: Transforming the U.S. landscape

Speed, choice, and control are driving real-time transactions in today’s rapidly changing financial world.

Payments Blog

IR’s Real-Time Payments product to power organizations’..

  • The solution provides real-time visibility for better cash management and draws actionable insights from complex transactional data patterns.
  • Banks...

IR News

Build a Resilient Work from Anywhere Model in 2022

The Work Environment Will Remain Hybrid

The Hybrid work model that we have seen emerge over the last 2 years has settled into a norm.

Ecosystm...

eBooks, Guides, & Reports

HIMSS 22: Digital transformation and patient innovation in..

The HIMSS health information and technology event occurred in Orlando earlier this month. Hundreds of diverse participants, from tech giants and...

Communications Blog

Innovation in today’s hybrid workplace

The way we work has changed forever. Globally, organizations are in a new era of work, with shifting cultures, re-imagined leadership roles, and a...

Communications Blog

What Businesses Need To Know About The SWIFT Messaging..

With international money transfers amounting to trillions globally each day, SWIFT codes exist to ensure the safety, security, and straight through...

eBooks, Guides, & Reports

How Hybrid Workplace Technology Can Transform Your Company

Organizations globally are working towards creating a resilient, sustainable and progressive hybrid workforce that empowers employees to work...

eBooks, Guides, & Reports

Microsoft Teams Reporting in a Hybrid World: How Managed..

No matter how many endpoints you have in your UC network, or what UC platform you use, it’s crucial to have the right performance management tools in...

Communications Blog

Webinar - Microsoft Teams Reporting in Hybrid World

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

The Future of Telehealth Post-COVID

With the onset of the COVID pandemic, telehealth usage soared as consumers and healthcare providers quickly found new ways to access and deliver...

Communications Blog

IR Appoints Stuart Matthewman as Chief Marketing Officer

Sydney, March 9, 2022 – IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration,...

IR News

The top 5 payment trends shaping 2022

The world of today’s payments relies on a staggering array of ever-evolving technology to keep turning. I recently caught up with Gareth Lodge,...

Payments Blog

Hybrid Workplace Models Are The New Normal

Creating a successful Hybrid Workplace Model

Hybrid working is being hailed as the future of work. The office space as we know it still exists, but...

eBooks, Guides, & Reports

Using Alternative Payment Methods to Streamline Business..

The payments landscape is rapidly evolving, with a global payments revolution seeing shoppers increasingly adopting alternative payment methods...

eBooks, Guides, & Reports

Omnichannel Payments: The Connected Experience

Technological change has accelerated at an astounding pace in the space of two years. For the payments industry, the rapid adoption of omnichannel...

eBooks, Guides, & Reports

What Is Subscription Churn & How Can it be Reduced?

Any eCommerce or subscription business relies on customer retention for business longevity and continuity. So the last thing any business wants is...

eBooks, Guides, & Reports

Validating customer experience: The lifeblood of a..

Poor customer service is one of the biggest killers of businesses, resulting in nearly $75 billion in lost revenue each year in the United States...

Communications Blog

OVHcloud, IR and Activeo - ensuring great experiences in..

OVHcloud is Europe’s leading cloud provider, delivering public and private cloud products, shared hosting, and dedicated server solutions in 140...

Customer Stories

The Future of Healthcare: Trends and Insights

It’s easy to point to various industries and highlight the changes and improvements technology brings. But since the global pandemic's catastrophic...

Communications Blog

Managing collaboration spaces in the hybrid workplace

Communication and collaboration are vital to getting things done in the workplace. But collaboration spaces have changed dramatically in the last few...

Communications Blog

Collaboration trends: The shape of hybrid work in 2022

The world of ‘work’ has changed significantly in the last decade. Since video conferencing was first introduced, the term ‘hybrid working’ has etched...

Communications Blog

Top 5 Payment Trends Shaping 2022

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

The Growth of Real-Time Payments

The global Real-Time Payment (RTP) ecosystem is growing rapidly with businesses and governments realizing the benefits of implementing faster, more...

Payments Blog

What Does an Effective Cash Management System Look Like?

Cash management is the process of collecting and managing cash flows from operating, investing and financing activities. A cash management system...

eBooks, Guides, & Reports

All Your Questions About Cash Flow Modeling Answered!

Cash is the beating heart of any successful business, and for most organizations, cash flow will have the most impact on performance and longevity....

eBooks, Guides, & Reports

Introducing Collaboration Space Management

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

IR launches remote monitoring and management solution for..

Key takeaways:

IR News

How can you future-proof the hybrid workplace?

Organizations worldwide are embracing the reality that the hybrid workplace is here to stay. Working partly from a remote location and partly from an...

Communications Blog

Future healthcare technology that will change the world

The world’s most influential 4-day technology trade show, CES 2023 ended on January 8th. This year, the theme of the event was Human Security For All...

Communications Blog

The pandemic effect: How COVID has changed the way we shop

Since the onset of a global pandemic, the world has seen a remarkable shift in the dynamic between business and consumer behavior.

Payments Blog

Lights, camera, action – Video’s rise to stardom in the..

The business world may forever be defined as pre-pandemic and post-pandemic - with very little transition time in between. The star of the show has...

Communications Blog

2022 Trends: Communication and Collaboration

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

5 priorities for business leaders in a hybrid working world

Over the last 2 years we have experienced major workplace disruption. According to a 2020 McKinsey survey of senior business executives around the...

Communications Blog

Cisco PCA and Control Hub vs IR Collaborate

Anyone using Cisco products and applications as part of their UCC infrastructure knows that the Cisco Prime Collaboration Assurance (PCA) tool has...

Communications Blog

Your Guide to Secure Cross-Border Payments

With new players emerging in the world of payments, along with rapidly changing customer demands, the pressure is on to collaborate and develop...

eBooks, Guides, & Reports

What Is Involuntary Churn & How You Can Prevent It

As any eCommerce or subscription business knows, customer retention is the key to business longevity and continuity.

Discover and read more about how...

eBooks, Guides, & Reports

What’s the Difference Between ACH vs. Wire Transfer?

ACH vs Wire Transfer

When businesses or individuals need to make international transfers or transfer funds between bank accounts either domestically...

eBooks, Guides, & Reports

Don't let hybrid work be a culture killer

Unified communication and collaboration are mission critical for organisations, and make up a significant part of our daily working lives.]

Communications Blog

TUI and IR - Delivering reliability and building trust

TUI Group is the world’s leading tourism group, servicing 27 million customers via a network of travel agencies, hotels, airlines, cruise ships and...

Customer Stories

How to future-proof your payments technology

Nothing has accelerated digital payments technology as much as the response to COVID, which has increased the urgency for businesses to think faster...

Payments Blog

IR’s Strong Security Practices Validated with SOC 2 Type I..

Key takeaways:

IR News

A Guide To Fraud Monitoring & Fraud Detection

There's no doubt that the world has entered a new era in payments. The digital age is ushering in an abundance of choice, convenience, speed and...

eBooks, Guides, & Reports

How Declined Payments Affect Your Business & Ways to..

Declined payments cost companies a staggering amount of money every year, and can significantly damage business reputation. In fact, research shows...

eBooks, Guides, & Reports

Managing your Changing Payments Business

The payments industry is under increasing demand due to the influx of new and emerging technologies. In a changing world influenced by external...

eBooks, Guides, & Reports

Collaboration Cafe: How to Hybrid

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Delivering exceptional value with Barphone and IR

Operating for over 50 years, Barphone is a Greek telecommunications service expert, that specializes in helping their customers accelerate digital...

Customer Stories

The future of work in MEA - Outlook for 2022 and beyond

The fusion of the digital, biological, and physical worlds, as well as the growing utilization of new technologies, has brought about a new era of...

Communications Blog

IR Collaborate Now Certified in the ServiceNow Store

SYDNEY,  30 November 2021— IR (ASX:IRI), the leading global provider of experience management solutions for critical communication and collaboration,...

IR News

How to hybrid

In a recent webinar I hosted with Craig Durr, Senior Analyst at Wainhouse research, we took an in-depth look at what the hybrid working world looks...

Communications Blog

Managing & Preventing Failed Payments in Banking Systems

In the payments world, there's nothing more frustrating and potentially damaging to a business than a payment failure. In addition to customer...

eBooks, Guides, & Reports

Cisco Prime and Control Hub v IR Collaborate

WEBINARS

Don't rest 'til you test!

The world is returning to normal, shops are open and we’re about to launch into what promises to be a very busy holiday season.

Communications Blog

Using payments data to simplify complexity

Most payments ecosystems are incredibly complex, and as such, produce huge volumes of data. But how can businesses use this data to facilitate better...

Payments Blog

Collaboration Cafe: Don't let hybrid work be a culture..

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

A hitchhiker's guide to the new workplace

Far out in the unchartered backwaters of the unfashionable end of the working world lies a small, unregarded workplace called the office. The place...

Communications Blog

What is a Fund Flow Statement? Uses & Benefits Explained

A fund flow refers to the inflow and outflow of funds or assets for a company and is often measured on a monthly or quarterly basis. A fund flow...

eBooks, Guides, & Reports

How & Why Your Business Should Do Cash Flow Analysis

Operating a successful business means tracking many financial metrics, but undoubtedly, tracking operating cash flow is the most crucial. Business...

eBooks, Guides, & Reports

Monitoring & Optimising Digital Payments For Your Business

Since the onset of the COVID-19 pandemic, the digital payments market has burgeoned, and the payments industry is experiencing increasing pressure...

eBooks, Guides, & Reports

The Complete Guide to Understanding ACH Payments

Over the years, the world of banking has modified radically and has globally affected millions of individuals. During this age of development,...

eBooks, Guides, & Reports

Simplifying service assurance for Service Providers

In today’s hybrid working environment, organizations have many communication and collaboration tools. Even across various business units, different...

Communications Blog

Turning headwinds into tailwinds - Navigating change in a..

Over the past couple of years, the business world has experienced an unprecedented amount of turbulence and massive shifts in working culture which...

Communications Blog

Innovation, Accreditation, Awards and all the highlights..

IR Connect is all wrapped up for another year! 

Communications Blog

IR Announces Product Strategy to Grow Share of $1.2 billion..

Key takeaways:

IR News

The importance of analytics-driven solutions

Highlights from the NonStop Technical Boot Camp 2021

Payments Blog

Simplifying Complexity - Using Payments Data for Insights

WEBINARS

The magic formula for collaboration success

Gartner just released its 2021 Magic Quadrant for Meeting Solutions. It’ll come as no surprise that Microsoft, Cisco and Zoom remain standout leaders...

Communications Blog

A guide to disaster recovery and business continuity

The only certain thing in the business world is that nothing is for certain. One moment, your UC infrastructure is sound, data management is under...

eBooks, Guides, & Reports

Cloud vs On-Premise Load Testing - Benefits and Advantages..

In the cloud, there's almost infinite access to resources for computing, storage, and networking, allowing all kinds of applications to be scaled...

eBooks, Guides, & Reports

Providing UC assurance for GSK

GSK are a science-led global healthcare company, with three businesses that research, develop and manufacture innovative pharmaceutical medicines,...

Customer Stories

A Definitive Guide To Performance Testing

Unified communications systems today are becoming increasingly more complex. The speed with which emerging technologies are evolving is...

eBooks, Guides, & Reports

Building the next generation of enterprise communications..

Highlights from Enterprise Connect 2021

Communications Blog

IR’s Annual Conference to feature Gartner and Celent -..

Key takeaways:

  • IR has announced the full agenda for their annual conference,IR Connect, which will feature sessions from senior analysts at Gartner...

IR News

Testing 1, 2, 3 - Using testing solutions to improve user..

In today’s business world, the expectation of on-demand customer service is higher than ever, with very little tolerance for sub-par service....

Communications Blog

Reaching new heights: IR launches new solution for High..

Key takeaways:

  • IR has launched a High Value Payments product offering under the IR Transact solution suite, purpose built to provide complete...

IR News

Top Teams Tips: Improving Engagement

Microsoft Teams are continually coming up with more innovative ways to keep meeting participants as engaged and focused as they’d be in an in-person...

Communications Blog

How Real-Time Payments are Changing the World

According to financial experts, the world's 1,000 year dependence on paper money may be coming to an end, with a real time alternative that provides...

Payments Blog

Switching from Cisco Prime - The IR Collaborate Difference

It’s now common knowledge that Cisco’s Prime Collaboration Assurance Analytics (PCA) tool is on the way out, with an end-of-sale in October 2021.

Communications Blog

Simplifying Service Assurance for Service Providers

WEBINARS

Zoomtopia 2021 - Innovating the hybrid workplace

September 13th and 14th saw the launch of the fifth annual Zoomtopia user event, a much anticipated conference for Zoom users, and a critical marker...

Communications Blog

The Expert Guide To VoIP Testing - Ensuring Your Network Is..

With the advent of remote working, employees are no longer tethered to their desks, or restricted by hard-wired equipment. As long as there is a...

eBooks, Guides, & Reports

Improving Customer Experience with Contact Center Analytics

Contact centers (sometimes referred to as call centers) sit at the core of most successful businesses. Today's contact center technology is powerful...

eBooks, Guides, & Reports

IR and Jabra partner to enhance ear-to-ear experience

Key takeaways:

  • IR and Jabra have partnered to combine their unique expertise in UC & Collaboration to improve experience management capabilities in...

IR News

The role of wholesale payments in the global financial..

Technological innovation and globalization are driving today’s financial system and its infrastructure. This is evident with the rapid automation and...

Payments Blog

IR Collaborate adds over 200,000 new managed users

Key takeaways:

  • More than 200,000 new users managed by IR Collaborate since 1 July 2021.
  • Managed user growth is driven by significant product...

IR News

5 Key Differences Between Load Testing and Stress Testing

Unified communications systems today carry a far greater level of complexity that even a few years ago. The level of complexity can vary, depending...

eBooks, Guides, & Reports

IR Collaborate – Above and beyond Cisco PCA

I’m sure you know by now that Cisco’s Prime Collaboration Assurance Analytics (PCA) tool is coming to its End of Sale date, and Cisco is not...

Communications Blog

IR's Annual Conference Returns for 2021 - Registrations Now..

Key takeaways:

  • IR has announced the return of their annual conference, IR Connect, on Thursday 21st October 2021.
  • The IR Connect agenda will feature...

IR News

How to uncover better business insights

In today’s competitive financial marketplace, big data is a fact of life. But data is useless, without the skills and tools to analyze it. Financial...

Payments Blog

IR Launches Exclusive Cisco Prime Migration Deal

Key takeaways:

  • Cisco Prime Collaboration Assurance (PCA) will be end-of-sale in October 2021.
  • As part of Cisco SolutionsPlus, IR has an exclusive...

IR News

Making the hybrid workplace work

There’s a saying that ‘The only constant in life is change’. Change has been constant in the modern workplace since the onset of a pandemic, which...

Communications Blog

Switching from Cisco Prime

WEBINARS

Expanding our Web(ex) - Experience management for Webex by..

The global shift towards remote working is forcing organizations to focus on the need for cross-platform, cross vendor tools and applications.

Communications Blog

IR joins ServiceNow Technology Partner Program

Key takeaways:

  • IR has joined the ServiceNow Partner Program as a Technology Partner.
  • IR Collaborate will provide integration into ServiceNow to...

IR News

Is Cash Visibility More Important Than You Think?

In the world of payments, cash is still king. But the value of cash held by enterprise organizations can only be determined if the treasurer knows...

eBooks, Guides, & Reports

Cloud Performance Testing Best Tips and Tricks

There's no denying that cloud based technology is the way forward. Organizations are quickly realizing the benefits of a cloud based framework...

eBooks, Guides, & Reports

Top Teams Tips: More on Meetings

As Microsoft Teams continues to evolve, we want to keep you up to date with the latest enhancements, so that you can optimize your Teams experience....

Communications Blog

What Is Disaster Recovery Testing and Why Is It Important?

Disaster recovery testing is an important element of an organization's business continuity and disaster recovery plan.

eBooks, Guides, & Reports

Quality Cloud Migrations for Microsoft Teams

WEBINARS

IR Collaborate: Filling the Cisco Prime Gap

The end of Cisco’s Prime Collaboration Assurance Analytics (PCA) tool has been announced. End of sale is fast approaching, October 2021, and end of...

Communications Blog

SWIFT Transaction Monitoring Best Practices Guide

With worldwide international money transfers amounting to trillions each day, SWIFT codes exist to ensure the safety and security of all those...

eBooks, Guides, & Reports

RTGS for High Value Payments - Minimizing Risk with HVP..

Real-Time Gross Settlement (RTGS) is a payment system provided by the banks, that enables the instant and complete electronic settlement of funds...

eBooks, Guides, & Reports

ACI Worldwide Unlocks Merchant Insights and Enhances..

Cloud-based IR Transact solution helps retailers optimize conversion rates with enriched transaction insights

Key takeaways:

IR News

IR Collaborate Demo [Aug 2021]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Top Teams Tips: Meetings and Webinars

Microsoft Teams allows for multifaceted team interaction. As well as seamless collaboration on documents in the Microsoft Office suite, users can...

Communications Blog

Why Monitoring and Improving Cash Flow Visibility Is..

Cash flow visibility is the most important criteria for enterprises to gain a solid understanding of their financial situation. Obviously, having a...

eBooks, Guides, & Reports

The End of Cisco Prime & What it Means - July 2021

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

What is ISO 20022 and How is it Changing?

Banks and financial institutions globally are entering a new era, as they prepare to transition their payment systems from using SWIFT messages...

eBooks, Guides, & Reports

IR expands Cisco portfolio with new support for Webex..

Key takeaways:

  • IR Collaborate now supports Webex Meetings by Cisco alongside existing Cisco on-premises voice and video solutions in an industry...

IR News

How Greater China is staying agile in an ever-changing UC..

In a previous blog we discussed how the UCC landscape in Greater China is reshaping itself in the wake of COVID-19. We talked about the challenges...

Communications Blog

Top Teams Tips: Dynamic View and Chat Bubbles

One of the things that makes Microsoft Teams so popular as a collaboration tool is the constant rollout of new features, innovations, and...

Communications Blog

Webex by Cisco - the future of hybrid collaboration

Since the onset of a global pandemic, the working world has been completely reshaped. Globally, workplaces were forced to accept the dynamic of...

Communications Blog

IR expands Teams and Zoom solution with extended cloud..

Key takeaways:

  • IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of solutions with extended cloud alarms.

IR News

Chicony - Improving UC resilience with IR

Chicony is a transnational manufacturer of world-leading peripheral computer and video-imaging products, such as keyboards and cameras. Headquartered...

Customer Stories

Driving success for VodafoneZiggo

VodafoneZiggo is a Dutch company offering fixed, mobile and integrated communication and entertainment services to consumers and businesses. They are...

Customer Stories

Preparing for the Unexpected: Optimizing the WFH..

COVID-19 has wreaked havoc across the globe, not only in terms of personal trauma and loss, but in the way it has forced massive changes in work...

Communications Blog

Optimizing Your Cisco UC Environment

Cisco is one of the world's best known suppliers of unified communication and collaboration (UCC) applications and devices. From hosted collaboration solutions, messaging, telephony, licensing and much more, Cisco deployments keep some of the world's largest enterprises connected.

eBooks, Guides, & Reports

Cisco Webex and IR Collaborate - Live Deminar [Jun 2021]

WEBINARS

Moving forward without Cisco PCA

Cisco Prime Collaboration Assurance and Analytics tool (PCA) has been the monitoring and diagnostics tool of choice for many organizations using...

Communications Blog

Voice of the Customer: Understanding UCC challenges

In today’s business world, IT teams are stretched to the limit. They’re facing budgetary cuts due to economic downturns, while being forced to take...

Communications Blog

BT Selects IR’s Experience Management Solution for Digital..

Key takeaways:

  • IR has been selected to monitor and manage user experience for Unified Communications delivered to multinational customers from BT’s...

IR News

A Handy Microsoft Teams Migration Checklist & Guide

The geographical distribution of today’s workplace calls for diversity, speed, and utmost ease of collaboration in just a few clicks. We need...

eBooks, Guides, & Reports

Using transaction analytics to grow your business

Business growth is tightly coupled with acquiring, increasing, and looking after as many customers as possible. To this end, data and insights from...

Payments Blog

How Technology is shaping the digital workplace & the..

WEBINARS

Cisco Webex Connection Problems Troubleshooting Guide

Cisco Webexis one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars. Webex meetings...

eBooks, Guides, & Reports

3 Reasons why you need IR Collaborate

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Optimizing Zoom for Service Providers

With more and more business operations now being delivered as a service, and the domination of remote working, IT departments are under a crippling...

Communications Blog

Reviewing Your Microsoft Teams Migration Project

In July 2021, Skype For Business Online (SFBO), a business communication platform that played an important role in collaboration was officially retired, and many of its customers and users transitioned to Microsoft Teams.

eBooks, Guides, & Reports

How to crush your migration to Microsoft Teams

With Skype for Business Online (SFBO) set to be retired later in 2021, the pressure is on for those organizations using SFBO to start finalizing...

Communications Blog

Microsoft Teams not working: a guide to Teams..

When it comes to collaboration and productivity software, many organizations worldwide opt for Microsoft Teams. In fact, an estimated 91% of Fortune...

eBooks, Guides, & Reports

The End of Cisco Prime & What it Means

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Managed Service Providers - Part 2: Ensuring success in a..

In this blog series, we’re focusing in-depth on the role of Managed Service Providers (MSPs) in business continuity and the achievement of business...

Communications Blog

Optimizing Zoom for Service Providers

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Making the most of your enterprise UCaaS budget

Without a widespread and detailed view of UCaaS spend, enterprises could potentially be pouring their budget into a bottomless money pit. Controlling...

Communications Blog

The end of Cisco Prime Collaboration Assurance and Analytics

Cisco Prime Collaboration Assurance and Analytics (PCA) has been the monitoring and diagnostics tool of choice for many users of Cisco Unified...

Communications Blog

4 Keys to Zoom Security webinar | IR

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Achieve success for Avaya UC & CC with IR Collaborate - Be..

WEBINARS

High-quality UC for telemedicine in Europe

Telemedicine, telehealth, or eHealth has become an essential component of healthcare worldwide.

Communications Blog

Transaction analytics: The key to improving customer..

It’s official. Those businesses who rate customer experience (CX) as a top priority will grow revenue faster than those who don’t.

Payments Blog

Using Microsoft Teams Direct Routing

The nature of workplace collaboration today means we’re no longer tethered to on-premise legacy phone systems. Unified communications ecosystems now...

Communications Blog

Crush your Skype for Business Online migration to Microsoft..

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

IR Collaborate Live Demo [Apr 2021]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Managed Service Providers - Part 1: The Landscape in 2021..

In this new series of blogs, we’ll be focusing on Managed Service Providers (MSPs) and how they’re partnering with organizations to achieve business...

Communications Blog

Telemedicine Unified Communications & Collaboration..

How to Maintain High-Quality UC for Healthcare

eBooks, Guides, & Reports

The Importance Of A Transaction Monitoring Solution

In the last year, the payments industry worldwide has undergone a huge transformation, and the momentum of these changes continues. While we may be a...

eBooks, Guides, & Reports

Monitoring Zoom: 3rd party vs native tools

The only option for organizations to maintain business continuity is to conduct conferences, webinars, meetings and events in the virtual world....

Communications Blog

Microsoft Teams Direct Routing: Getting the most from your..

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Cisco Webex Troubleshooting Guide

Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...

eBooks, Guides, & Reports

Introducing EQ360: Delivering quality experiences

Key takeaways:

  • IR releases enhanced support for Microsoft Teams and Zoom as part of the IR Collaborate suite of solutions with Experience Quality...

IR News

Keeping Zoom secure

Remote working has become a way of life, enabled in large part by communication and collaboration platforms like Zoom.

Communications Blog

Cisco Webex monitoring

In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...

eBooks, Guides, & Reports

Improving video conferencing quality

Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...

eBooks, Guides, & Reports

Strategies for Banking & Payments Success in 2021

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Empowering enterprises: Mission critical communications..

The world of unified communications is becoming more and more complex by the minute. Remote working, and the pressure to ensure optimal uptime and...

Communications Blog

Managing workplace complexity in complex times

In the last decade, collaborative tools and technologies have changed the way we work, bringing about a global job renaissance and a subtle...

Communications Blog

An essential guide for Zoom Enterprise Deployments..

With the global workforce in its current state of upheaval, unified communications and collaboration (UCC) is the adhesive holding the workplace -...

eBooks, Guides, & Reports

Deliver Mission Critical Communications for Cisco

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WEBINARS

IR Collaborate Zooms into App Marketplace

Key takeaways:

  • IR Collaborate experience management solutions for Zoom and Zoom Phone are now listed in the Zoom App Marketplace.
  • More people can...

IR News

Improve Collaboration with Video Conference Tools

Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...

eBooks, Guides, & Reports

ATM Monitoring Software

ATMs are a crucial part of the way customers carry out a transaction. Even considering the mass global shift to online and mobile banking, and...

eBooks, Guides, & Reports

Your Guide To Microsoft Teams Direct Routing

The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...

eBooks, Guides, & Reports

The importance of a payment monitoring system

The payments industry is evolving at blinding pace. How can businesses effectively manage booming transactions volumes, emerging technologies,...

eBooks, Guides, & Reports

Real-time transaction monitoring

The world of payments is evolving so fast that businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...

eBooks, Guides, & Reports

IR Collaborate Live Demo [Mar 2021]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Get your Zoom to Zing

WEBINARS

SIP monitoring tools

During the global COVID-19 pandemic, with many organizations in deep crisis, business continuity has been possible because of the ever-evolving...

eBooks, Guides, & Reports

Ensuring UCC success in 2021 and beyond

As we look back on a year of upheaval and turmoil, the world of unified communications and collaboration (UCC) has undergone drastic changes which...

Communications Blog

Zoom Meeting troubleshooting

In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...

eBooks, Guides, & Reports

UCC: At the helm of digital transformation in insurance

Unified Communications and Collaboration (UCC) is fast becoming a game changer in the world of insurance and financial services. It’s estimated that...

Communications Blog

Cisco outage - inconvenience or catastrophe?

Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...

eBooks, Guides, & Reports

Call analysis - why it's vital for your business

In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...

eBooks, Guides, & Reports

A Guide to Successful UC Collaboration with Microsoft Teams

Microsoft Teams tools to elevate your workplace collaboration

Since March 2020, the number of workplaces who now use Microsoft Teams has increased...

eBooks, Guides, & Reports

4 Key Business Drivers for Real-Time Payments Data

COVID-19 is a global human tragedy that has caused significant economic disruption and has had a major impact on transactions and payment flows. But...

eBooks, Guides, & Reports

5 selection criteria for choosing a payments performance..

Modern-day payment systems are getting increasingly complex.

Payments Blog

2021 UCC Outlook [Key Trends to Watch]

WEBINARS

HCL & IR: The Future of Digital Workplace

This webinar helps technology and business leaders formalize a plan that fosters business growth, improves employee experience (EX) to enable...

WEBINARS

Fixing jitter in your Cisco and multi-vendor UC environment

Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...

eBooks, Guides, & Reports

Common Zoom Audio Problems & How to Fix Them

Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...

eBooks, Guides, & Reports

Zoom-ing forward into 2021

As we look back on 2020, it was definitely the year of the collaboration platforms. The new workplace, centered around remote working, has prompted...

Communications Blog

The changing world of payments: 2021 outlook

In the last twelve turbulent months, the payments industry worldwide has undergone a metamorphosis. Globally, businesses are moving away from cash...

Payments Blog

Improving Business Performance with Transaction Analytics

In these uncertain times, businesses are having to deal with a shaky economy as well as keeping up with a fast-moving digital revolution. Every...

eBooks, Guides, & Reports

SIP monitoring for enterprise UC

Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...

eBooks, Guides, & Reports

The Importance of ATM Monitoring and Management Systems

ATM Monitoring

With many banks and financial institutions closing their physical doors and reducing staff levels to save costs, ATMs are becoming a...

eBooks, Guides, & Reports

Zoom troubleshooting to relieve busy IT teams

One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...

eBooks, Guides, & Reports

IR Transact Live Demo [Jan 2021]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Zooming forward - IR announces support for Zoom

Key takeaways:

  • IR Collaborate suite of solutions now includes support for Zoom.
  • Key capabilities include real-time user experience management,...

IR News

A holiday message from the IR Tribe

A message from John Ruthven, CEO, IR

IR News

Contact center management: The cost of non-compliance

The number and scope of global regulations and requirements facing contact centers and financial traders is increasing. The risk and compliance area...

Communications Blog

Navigating changing times with real-time transaction..

The COVID-19 crisis has had an unprecedented impact on transactions and payment flows worldwide.

Payments Blog

Network Latency - Common Causes and Best Solutions

Network latency (sometimes referred to as lag) is best described as the delay in the time that data takes to transfer across a network. A long delay...

eBooks, Guides, & Reports

IR Collaborate Live Demo [Dec 2020]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Unified Communications and Collaboration in Global..

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery...

eBooks, Guides, & Reports

Better workplace collaboration with Microsoft Teams tools

Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...

eBooks, Guides, & Reports

Redefining voice quality for KITO - Improving Skype for..

Since its founding in 1932, KITO Corporation has built a relationship of trust with customers as a major manufacturer of material handling equipment...

Customer Stories

2021 Payments Outlook [Key Trends to Watch]

WEBINARS

Omnichannel Banking: Benefits, Challenges and More

With a shaky start to a new decade and plenty of challenges ahead, the last two years has seen financial ecosystems undergo a significant digital...

eBooks, Guides, & Reports

Microsoft Teams: Simplify Complexity. Deliver a Great..

WEBINARS

Zoom Monitoring for Enterprise

There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...

eBooks, Guides, & Reports

Effective call flows: The key to customer satisfaction

More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...

eBooks, Guides, & Reports

Point Of Sale Monitoring Solutions

Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has evolved into intuitive, all...

eBooks, Guides, & Reports

Managing UCC Complexity in Complex Times

IR has engaged Wainhouse for thought leadership and insight on the enterprise benefits from monitoring, analytics, diagnostics, and optimization of...

eBooks, Guides, & Reports

Real-time payments visibility and intelligent analytics

As the payments landscape continues to evolve, and new technology creates an abundance of information seemingly every day, businesses are realizing...

Payments Blog

UC Today: Streamlining UC & Collaboration Environments in..

WEBINARS

IR Collaborate Live Demo [Nov 2020]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Delivering Teams you can count on

With much of the world shifting work practices to working away from the office, the reliance on communication technology, particularly cloud...

Communications Blog

UC&C: The future of the banking and finance industry

Financial services and banking institutions have been traditionally slow to adopt new technology. But due to the widespread increase in adoption of...

Communications Blog

Mission Critical: UCC in 2021 For Financial Services

WEBINARS

The Fundamentals of SIP Trunking: Session Initiation..

The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share.

In telecommunications, traditional...

eBooks, Guides, & Reports

How technology is shaping the future of payments

The current global climate has greatly increased the velocity with which ecommerce is advancing globally. Digital sales are no longer an ‘add-on...

Payments Blog

IR Connect 2020 - That's a wrap!

Last week we held IR Connect – our first ever full-scale virtual event. With a new name (formerly IR Summit), new products launching, new branding...

Communications Blog

Politie Antwerpen and IR - moving to the digital workplace

Politie Antwerpen is biggest local police department in Belgium. Every day, they coordinate their 3000+ personnel to execute necessary police...

Customer Stories

Team up - IR launches support for Microsoft Teams

Key takeaways:

  • IR’s Collaborate suite of solutions now includes support for Microsoft Teams, uniquely available as a cloud service or for...

IR News

IR launches new solution brands

Key takeaways:

  • IR introduces new solution brands; IR Collaborate, IR Transact and IR Infrastructure.
  • Powered by the Prognosis platform.
  • New brand...

IR News

Cisco + IR Deliver Mission Critical Communications

Connect with ConfidenceThe right UC solutions can ensure seamless work from home (WFH) collaboration, better CSAT/NPS scores, and powerful visibility...

WEBINARS

Business continuity: How Cisco UC is keeping us cool, calm..

The world of Unified Communications (UC) is in a state of constant, rapid change. The unprecedented effects of a global pandemic have undoubtedly...

Communications Blog

IR Live: MS Teams & Zoom | Cloud & Hybrid | Optimize Remote..

In the first IR Live we speak with Kevin Ryder, Chief Product and Marketing Officer to get his thoughts on:

  • The impact IT Teams have felt with the...

WEBINARS

Endpoint Accountability: Monitoring Your UC Devices

Anyone in business knows that customers and clients, not to mention busy department heads can be ruthlessly unforgiving when it comes to bad communication experiences.

IR News

Building operational resilience

I recently posted on the role of resilient leadership during difficult times to enable not just survival, but transformation, growth and innovation...

Communications Blog

The evolution of IR Connect

IR Connect is just a few weeks away – our first complimentary, virtual conference featuring an exciting agenda with valuable content for everyone.

Communications Blog

11 ways to have more effective virtual meetings

With the world in its current state of crisis, meeting face-to-face with business colleagues, clients and even employees is on hold indefinitely –...

Communications Blog

The hybrid reality: Enabling cloud collaboration for the..

Businesses have been on the hybrid path for more than a decade, grappling with which parts of their unified communication and collaboration (UCC)...

Communications Blog

Critical Metrics UC & Contact Center Leaders Focus on for..

Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to...

WEBINARS

Immediate payments in APAC & ANZ: Managing changing..

The whole of the Asia Pacific (APAC) region is experiencing an exciting digital payments revolution. The evolution of a digital-first economy and the...

Payments Blog

Simplified UCaaS management demands real-time intelligence

Flexibility is the priority for organisations that are deploying unified communications as-a-service (UCaaS) but they’re hampered by the limitations...

IR News

The aftermath of COVID-19 for Managed Service Providers..

The COVID-19 crisis has created an unprecedented situation for MSPs on a global level. As businesses adapt to drastically changed work environments,...

Communications Blog

Returning to work: The new new normal

With many countries now taking their first tentative steps towards recovery from COVID-19, some organizations are testing the water by gradually...

Communications Blog

Meet The Expert Series: Maintaining success for Skype for..

Skype for Business is frequently used in a multi-vendor environment that includes Cisco, Avaya, Sonus, AudioCodes. Join us during the session as...

WEBINARS

Accelerate Data to Actionable Insight with Payments..

Sydney, June 24, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

IR News

Data at the speed of light: IR’s next generation cloud..

Sydney, June 17, 2020 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

IR News

The new norm: Remote working and the road to recovery for..

With the greater China region beginning to relax its COVID-19 lockdown restrictions, organizations are taking their first tentative steps on the road...

Communications Blog

How COVID-19 is changing payments in Europe

The Coronavirus pandemic has signalled a turning point for the payments industry. In the face of economic disaster, it’s the companies who have...

Payments Blog

Get the Recipe Right - IR Partner & Customer Success (June)

IR's Channel Team is back with another virtual event! Join us to get to know the IR team and learn how we can work together to deliver success to our...

WEBINARS

Keeping Customers Connected – Challenge or Opportunity for..

Due to the uncertainty COVID-19 has caused, many organizations are leading with caution – which includes travel suspended, new hire freezes and...

WEBINARS

Payments Industry: Managing Through and Beyond the Changing..

There is not a single payment flow that has not been affected by what is happening in today's world. As we begin to shift from the unprecedented...

Payments Blog

The elements of resilient leadership in troubled times

The COVID-19 pandemic is having the ongoing effect of altering the dynamics of the global workforce. The business world is experiencing unprecedented...

Communications Blog

The Complete Guide to Session Border Controllers

In the rapidly advancing world of real-time communication, organizations no longer rely only on voice calls as their primary form of communication....

eBooks, Guides, & Reports

Prognosis for UC Live Demo [June 2020]

Join us for a live demo of Prognosis for UC with Annie Leduc, one of our Senior Solutions Engineers.

WEBINARS

Insights from the field, Europe - Remote working: The new..

In the past few months, things have been rapidly evolving in Europe in the remote working space. We are now in the midst of lockdown and working from...

Communications Blog

IT: Proving value in times of crisis

The unprecedented effect of COVID-19 has shaken the world like no other disaster in modern times, essentially changing the meaning of what will be...

Communications Blog

Unified Communications for Healthcare & Telemedicine..

How to Maintain High-Quality UC for Healthcare in a Time of Pandemic

eBooks, Guides, & Reports

Adaptive Leadership: Ensuring continuity to keep the..

As Digital Solutions Director, Andrew leads the teams responsible for BT's portfolio management and strategic alliances, covering network solutions,...

WEBINARS

The Rise of Real-Time Payments

Real-time payments is a gold rush of sorts – global financial institutions are racing to embrace it, but not everyone has the tools and...

WEBINARS

Getting Remote Right: The importance of culture and..

With the world moving to remote work overnight, organizations are facing a whole set of new challenges.

WEBINARS

10 Questions IT Leaders Ask to Keep the Modern Workforce..

COVID-19 has pushed the world to reevaluate the way we live – interactions with others, human connection, family priorities, consumer purchasing and...

WEBINARS

COVID-19 and the evolving payments space

The world’s entire financial ecosystem is experiencing seismic turmoil as banks and financial institutions globally deal with the impact of COVID-19.

Payments Blog

Network Jitter - Common Causes and Best Solutions

A complete guide to understanding, monitoring and fixing network jitter.

The global adoption hybrid working has highlighted the importance of VoIP...

eBooks, Guides, & Reports

What Is Network Packet Loss?

A complete guide to understanding, monitoring and fixing network packet loss

Unified Communications and Collaboration (UCC) has always been important...

eBooks, Guides, & Reports

Get the Recipe Right - IR Partner & Customer Success

IR's Channel Road Show is going virtual for Cinco de Mayo. Join us to get to know the IR team and learn how we can work together to deliver success...

WEBINARS

Insights from the field, APAC - The shift to WFH

As Strategic Sales Manager for IR, ASEAN, I’ve recently seen first-hand how the COVID-19 pandemic is continuing to evolve and impact the global...

Communications Blog

Maintaining Productivity and User Experience in a Remote..

IR has joined forces with Avaya to provide insight and advice on how you can maintain business continuity, productivity and user experience in a...

WEBINARS

Payments Clarity and Certainty in Time of Crisis

The success of our world economy largely relies on human movement and consumer buying behavior. With an overall shift in the way we’re transacting...

Payments Blog

Prognosis for UC Live Demo [April 2020]

Join us for a live demo of Prognosis for UC with Chuck Geisler, one of our Senior Solutions Engineer.

WEBINARS

Keeping the modern workforce connected

Current events are changing the world. Communication and collaboration via digital means has become critical for business continuity. Decisions need...

Communications Blog

Video Collaboration and Business Continuity

Business continuity means minimizing disruption and keeping your business running smoothly in the face of adversity.

Communications Blog

COVID-19 - Update for Customers

A message from John Ruthven, CEO and Managing Director

As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to...

IR News

Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual...

WEBINARS

COVID-19 Response - IR's Commitment to Business Continuity

We would like to assure our customers and partners that we have a robust business continuity and disaster recovery plan in place, that may be activated in the event of a major business disruption, like those currently being experienced in response to the evolving Coronavirus crisis.

IR News

Microsoft Teams insight is here

IR is pleased to announce that we are part of a select group of Microsoft partners chosen to participate in beta testing a new Microsoft Teams API...

IR News

IR closes record deal

MARKET ANNOUNCEMENT Continuous Disclosure Material Contract Disclosure: Largest deal in IR’s Corporate History

IR News

SLA management in complex payment environments

The rapid evolution of the payments space means consumers are demanding more choices as to how they engage with retailers. With multiple payment...

Payments Blog

Prognosis enables real-time visibility for EFTEX

Stewart Wheeler, Senior Systems Administrator, outlines how Prognosis provides a level of real-time alerting, reporting and monitoring of EFTEX's...

Customer Stories

APAC: Leading the charge in payments technology

Payments are at the heart of commerce in any economy. The future of payments is changing rapidly, driven by a growing demand from customers who...

Payments Blog

What's your Business Continuity Plan?

The threat of disruption due to unforeseen events looms ominously over organizations, no matter how large or small. Your technology backbone includes...

Communications Blog

Healthcare mergers and acquisitions: Maintaining quality..

Mergers and acquisitions are the norm rather than the exception in the business world, but in the healthcare space, industry consolidation trends...

Communications Blog

Prognosis for UC Live Demo [February 2020]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

WEBINARS

Top Ten Predictions in Retail Payments for 2020

Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital transformation that is reshaping...

WEBINARS

The rise and rise of telemedicine - Part 2

In part 1 on our blog series about technology in healthcare, we focused on the benefits of telemedicine. Here, we take a look at what can happen if...

Communications Blog

The rise and rise of telemedicine - Part 1

According to the American Telemedicine Association, telemedicine is defined as ‘the use of medical information exchanged from one site to another via...

Communications Blog

What's your Prognosis? Don’t Let a Bug Take Down Your UC..

Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and...

WEBINARS

Prognosis for UC Live Demo [December 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

WEBINARS

The Payments Ecosystem: What To Expect From A Changing..

According to the 2022 Global Payments Report by Worldpay, "The traditional lines between banking, payments and commerce have all but dissolved. The...

Payments Blog

Voice monitoring and VoIP quality control

There's no doubt that the global economy has changed dramatically in the last century and a half - due in large part to the invention of the...

eBooks, Guides, & Reports

Become your organization's agent of change

Effective communications and collaboration in the workplace is no longer a 'maybe I’ll think about that down the track' option. It’s all about keep...

Communications Blog

Collaboration or Frustration? [APAC | EU]

Join Kate Daley from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could mean for...

WEBINARS

Return on Collaboration: Getting a complete picture of your..

Unified Collaboration is described as the process of two or more people working together to create or achieve a shared outcome. Never has this been...

Communications Blog

Webinar: Collaboration or Frustration?

Join Stuart Matthewman from IR and Jack Ye from GfK Research to take a deep dive into the UCC Survey Report and understand what the results could...

WEBINARS

Building a Solid Foundation for your UC Future

Next-generation digital collaboration encompasses innovative communication technologies that helps enterprises shift towards building more cohesive...

Communications Blog

Cisco Troubleshooting: Monitoring Cisco switches and routers

The business world, and indeed the world in general has become a smaller place. Unified Communications (UC) is the technology that has revolutionized...

Communications Blog

Collaboration or Frustration?

Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce. Long gone are the days of snail mail and fax, even...

Communications Blog

IR Prognosis for UC Review: Performance Management at its..

Vendor-agnostic and rich with features, IR Prognosis is the solution you need to maintain top-notch communication performance.

We review a lot of products, but very few targets a market as specific as IR (or Integrated Research). The company started as a one-person operation in 1988, enabling fault-resilience for mission-critical computing systems. In the last half-decade, it has grown steadily to become an award-winning monitoring solutions...

IR News

Why video conferencing is vital

These days, globalisation, and huge advancements in technology are making it necessary for organisations to keep up, or risk jeopardising their...

Communications Blog

IR appoints Dave Siebert as Senior Vice President – Americas

Denver, October 2, 2019IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed Dave Siebert as Senior Vice President – Americas.

IR News

Carry an ace up your sleeve with IR

Jon Beaver, Managed Services Platform Engineer at Presidio, outlines how IR's solutions have added a layer of professionalism, intelligence and...

Customer Stories

IR is an absolute game-changer for Asurion

Find out why Adam Geffner, Principal Architect at Asurion, thinks IR's solutions are an “absolute game-changer.” Adam discusses how IR gives them a...

Customer Stories

Juniper Networks move from Reactive to Proactive

Balu Ilag, Senior Telco Engineer at Juniper Networks, details how Prognosis helped them change the way they work by avoiding downtime, saving time...

Customer Stories

Texas Tech brings chaos into order

Mark Wright and Edmanuel Ferrer-Lebron from Texas Tech University describe how Prognosis helped them change the way they work. Real-time insights...

Customer Stories

Prognosis for UC Live Demo [October 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

WEBINARS

IR: Today’s Users are Suffering in Silence

In today’s modern workplace environment, we’re more reliant on collaboration tools than ever before. Streamlined apps for video, audio, and text-based communication help to keep in-office and remote workers on the same page, without the lag associated with email. However, according to the latest study commissioned by IR from leading market research company GfK (Growth from Knowledge), there’s still room for improvement.

IR News

Users of Communication and Collaboration Applications..

New research finds only 62% of users are satisfied

DENVER, September 11, 2019 – IR, the leading global provider of experience management solutions...

IR News

Collaboration or Frustration? Using UCC Applications in the..

The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of...

eBooks, Guides, & Reports

9 Reasons to Register for IR Summit

IR Summit is fast approaching. In October, Prognosis users from all over the world will join together in Denver for three days of value-packed...

Communications Blog

What is Network Monitoring? Third party vs Cisco Network..

As technology continues to evolve at an ever-increasing pace, Unified Communication (UC), supported by a fully functional, all encompassing network...

Communications Blog

The Importance of Cisco Network Monitoring

Network monitoring as a discipline

There’s no doubt that enterprise networks are becoming more and more complex. Businesses both large and small,...

Communications Blog

Getting the Most Out of Your Cisco Unified Communications

The Ultimate Guide to Managing and Optimizing Your Cisco UC Environment

It seems as though change is the only constant in the world of Unified...

eBooks, Guides, & Reports

Prognosis for UC Live Demo [August 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, to see a demo of Prognosis for UC, with live Q&A.

WEBINARS

IR welcomes John Ruthven as CEO

Sydney, August 12, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomed John Ruthven as Chief Executive Officer.

IR News

Unified Communications Cloud Migration Checklist

Digital transformation is the way forward today for large and small enterprises globally, and cloud migration is at the forefront of this...

eBooks, Guides, & Reports

Unified Communications Optimization & Management Guide for..

Unified communications has come a long way. Today, organizations have limitless options as to how to build their UC stack. Video conferencing is a...

eBooks, Guides, & Reports

Troubleshooting Unified Communications Guide for Pros

Troubleshooting like a ninja

If troubleshooting was easy, everyone would be successful at it. There’s an art to UC troubleshooting and monitoring,...

eBooks, Guides, & Reports

UCaaS: Service Provider UC Monitoring Guide for Pros

How service providers can own UC optimization

It’s important for your team to have a positive and rewarding experience. As a UC service provider (SP), it’s your job to make sure your customers have a great experience, every time. Your customers come to you because they don’t want to deal with service issues – they want you to handle it.

eBooks, Guides, & Reports

Multi-vendor Unified Communications Monitoring Guide for..

UC is a multi-vendor world

Though today’s UC environments vary in their use of the cloud, they also differ in which UC solutions they leverage. ...

eBooks, Guides, & Reports

Real Time Visibility in Managing Alternate Payment Channels

Alternate payment channels have gone viral. Today’s consumers enjoy more purchasing options than ever before. Types of businesses have diversified, and technology has spurred new payment methods, including mobile wallets, tokens, and payment enabled wearables.

Payments Blog

Cisco Unified Communications Migration Checklist

No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform for integrated unified...

eBooks, Guides, & Reports

How to Ensure a Healthy UC Environment and Great User..

Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor technology.

During this...

WEBINARS

The Journey to Microsoft Teams Deployment - Adoption phase

To assist organizations deploying or considering Microsoft Teams we have developed a three-part webinar series, to tell the story of one...

WEBINARS

The Future of Fintech

Rapid technological innovation presents a myriad of opportunities. But with opportunity comes a myriad of challenges. Nowhere is this more apparent than in the banking and finance sector.

Communications Blog

Digital Transformation: What it means in the Digital Age

All businesses, from large enterprises to small ones have one common goal - to turn a profitable operation. In the business world of today, digital...

Communications Blog

Prognosis for UC Live Demo [June 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

WEBINARS

IR gives BT end customers cloud Unified Communications (UC)..

BT is a leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration,...

Customer Stories

Prognosis delivers historical analysis, real-time tracking..

A European banking and financial services company active in forty countries worldwide and serving approximately 10 million customers.

Customer Stories

IR Testing Solutions ensures bulletproof confidence

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Ga., Southern Company owns electric utilities in four...

Customer Stories

Prognosis delivers pinpoint accuracy when and where it’s..

Prudential Global Data Services (PGDS) is the IT management arm of the Prudential Group of Companies and manages over six thousand VoIP end points.

...

Customer Stories

Collaborate helps Snohomish County Public Utility District..

Introducing something new can always cause a little uncertainty.

Customer Stories

Prognosis finds the needle in the haystack.

What’s going on?

An innovator of contact center solutions was upgrading its Voice over IP (VoIP) infrastructure when big problems struck.

Voice...

Customer Stories

Prognosis brings flexible and mobile performance insight to..

Strategic Payments Services (SPS) is a successful and modern payments processing company providing a full range of solutions and services for...

Customer Stories

Prognosis unlocks the value of transaction data for Fifth..

Fifth Third Processing Solutions needed a greater understanding of transactions flowing through its distributed point-ofsale applications so it could...

Customer Stories

IP Integration increases business efficiency and improves..

IP Integration Ltd. was experiencing poor voice quality and a lack of visibility into its managed Unified Communications and managed Contact Center...

Customer Stories

Prognosis improves Skype for Business user experience

ROSEN is a worldwide provider of cutting-edge technology solutions in all areas of the integrity process chain suiting a wide range of industries:...

Customer Stories

Prognosis deciphers Skype for Business complexity for..

Swisscom is the number one ICT services company in Switzerland. Their service portfolio covers services such as single private customer over small...

Customer Stories

IR Prognosis enables automated UC health check reports for..

Telindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration...

Customer Stories

Prognosis enables creative deep solutions in real-time, on..

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the US, Canada and the UK. CDW...

Customer Stories

HCL needed a global view of a multi-vendor UC environment..

HCL Technologies supplies VoIP troubleshooting, reporting and service level measurement for one of the largest electric distribution and transmission...

Customer Stories

NSC Global Limited improves voice quality and saves on..

NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when...

Customer Stories

Black Friday. 72 hours and counting. And Black is turning..

Black Friday, one of the biggest shopping days in the US is just 72 hours away. And if last years figures are anything to go by, this year’s online...

Customer Stories

Prognosis delivers complex multi-vendor visibility in one..

One of the ten largest banks in the U.S. with over 85,000 employees. Offering a wide range of retail, small business and commercial banking products...

Customer Stories

Wipro was tasked to manage a multi- national company’s..

Wipro was tasked to manage a multinational company’s global Cisco IP telephony system. This meant bringing the right combination of products and...

Customer Stories

Client Services Contact Center protects client..

Missouri based Client Services Inc. is a full service receivables management and teleservices provider.

They take pride in delivering the best...

Customer Stories

Rabobank Monitors Transactions 24/7

Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year.

In order to provide 24/7 operations and support,...

Customer Stories

Cabcharge needed more visibility into the Postilion..

To provide more customised payment systems for drivers and passengers, Cabcharge executives made the decision to upgrade their payments switch.

Customer Stories

CSI Maximizing Operational Efficiency with Prognosis for..

Computer Services, Inc. (CSI) is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate...

Customer Stories

UC Network Monitoring & Troubleshooting [APAC Timezone]

Do you spend too much time trying to troubleshoot multiple UC network performance issues across single or multi-vendors solutions? This webinar is...

WEBINARS

Prognosis for UC Live Demo [May 2019]

Join our monthly session for an live demo of Prognosis for UC, hosted by one of our Senior Solutions Engineers with live Q&A

This monthly session...

WEBINARS

IR appoints Frank Hoekstra as Head of Europe

London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and...

IR News

The Journey to Microsoft Teams Deployment - Readiness Phase

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical...

WEBINARS

Prognosis for UC Live Demo [April 2019]

The monthly deminar for April will showcase 5 of the more advanced features of Prognosis.

WEBINARS

Enterprise Connect 2019: Key Takeaways

Anyone who's anyone in the unified communications and collaboration (UCC) world has Enterprise Connect on their radar each year.

For more than 28 years, it’s been the leading conference and exhibition for enterprise UCC, bringing together IT decision makers, vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. There are always great insights that come out of the event that help frame...

Communications Blog

The Journey to Microsoft Teams Deployment - Planning Phase

When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new...

WEBINARS

How UCC Improves the Internal Customer Experience

In 2018 I wrote about the usefulness of unified communications and collaboration (UCC) in driving successful digital transformation (DX). Today I'm going to dip into the developing area of digital customer experience (DCX). But with a twist.

In January, Nemertes Research published a new report entitled, Solid Customer Experience Relies on Well-Managed Communications, and I wrote a blog drawing on one of that paper's main points, being UCC...

Communications Blog

Prognosis for UC Live Demo [March 2019]

This monthly session provides an overview of Prognosis for UC. Hosted by one of our Senior Solutions Engineers, you'll see live examples of how...

WEBINARS

Microsoft Teams Tips and Tricks To Enhance Your Experience

Microsoft Teams is one of the world's most popular workplace productivity hubs. It's a unified communications and collaboration app that can help you...

Communications Blog

What Is UC Performance Management?

Communications platforms often form the fundamental basis of the most critical business systems. The conversation about UCC (Unified Communications & Collaboration) has long-since moved on from why it should be implemented, to how it's being implemented and how it's performance should be managed.

Communications Blog

Optimize Contact Center Performance: Monitor > Troubleshoot..

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand...

WEBINARS

Moving the Dial with Cisco

Most large enterprises have Cisco products in one form or another. On their journey to transitioning from a traditional hardware outfit to a software, cloud and services provider, Cisco have developed an extensive product reach.

Communications Blog

Prognosis for UC Live Demo [February 2019]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications. If you miss the live session you...

WEBINARS

Q&A: How Avaya & Friends is helping partners grow

Avaya & Friends is an initiative that we’ve launched to draw attention to the amazing possibilities that are now open to our channel partners and customers as a result of our global alliance programmes. It’s an example of us making good on our promise to take an open standards approach to business. Through the programmes underneath the Avaya & Friends umbrella, we’ve enabled the creation of cutting-edge solutions built on the Avaya...

IR News

Unified Communications Performance Management Key to..

Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

eBooks, Guides, & Reports

How to Achieve Your UC Operational Efficiency Goals

Communications systems are one of the most important aspects of any business, connecting often global workforces with each other, customers and partners. Ensuring your systems are working as they should be is critical to operational success. By setting operational efficiency goals and implementing strategies to achieve them, organizations can become more proactive in this constantly evolving space.

Communications Blog

Skype for Business Success: Not Just One Team's Concern

The problem set within the Microsoft Unified Communications (UC) platform i.e. Skype for Business, is different from that of other vendors. Skype for Business relies heavily on other technologies, from various vendors, to be successful. Skype for Business performance is largely determined by three siloes: server, endpoint and networks. But whose responsibility is the performance of each of these siloes? Who is sensitive to anomalies, outages,...

Communications Blog

Avaya and IR elevate alliance and expand Prognosis solution..

Additional IR products and services are now available

SYDNEY, January 15, 2019 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through...

IR News

Migrating UC to a Cisco Hosted Collaboration Solution

Service Provider UC ecosystems are complex

Hybrid Unified Communications and Collaboration (UCC) environments, involving both on-premises and cloud-based infrastructure, are increasingly prevalent, so the challenges for Service Providers (SPs) are growing. In fact, in a survey of over 1,000 global enterprise IT decision-makers, Broadsoft Inc. found that cloud-based solutions will continue to expand, becoming a growth point that cannot be...

Communications Blog

Prognosis for UC Live Demo [December 2018]

Join Chuck Geisler, one of our Senior Solutions Engineers, for a live demo of Prognosis for Unified Communications.

WEBINARS

Managing Microsoft Collaboration Environment

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a...

WEBINARS

Cisco Unified Communications Troubleshooting [APAC December..

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

WEBINARS

HPE NonStop Troubleshooting

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep...

HPE NonStop Blog

NetEnrich chooses IR Prognosis for real-time visibility and..

Technology Services Provider Better Manages its Clients’ Multi-Vendor Unified Communications Environments with IR Prognosis To Deliver Outcomes

DENVER, December 4th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and...

IR News

Prognosis for UC Live Demo [November 2018]

For November's Deminar (the re-scheduled session) we will be sharing the latest updates from the Prognosis 11.5 release. Join Stefan Rottbeck, one of...

WEBINARS

SOFTEL selects IR Prognosis to power managed services for..

IR Prognosis Optimizes UC and Collaboration for Leading Communications Service Providers, Ensuring Strict SLAs are Met

DENVER, November 27, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that SOFTEL Communications, a Service Provider for UC and contact centers, has chosen IR Prognosis for UC to enhance its managed service offerings for Microsoft...

IR News

A Guide to Network Troubleshooting with IR Collaborate

Network troubleshooting can broadly be described as the measures and processes that use network troubleshooting tools to identify, diagnose and solve network problems.

Communications Blog

Managing the Microsoft endpoint ecosystem

If your organization is running Microsoft UC and Collaboration tools, like Skype for Business or Teams, it is critical to have visibility in to - and the ability to manage and troubleshoot - the entire endpoint ecosystem, to ensure a good end-user experience. It's also important to be able to identify where non-approved endpoints may being used, as these can not only impact that one user – but everyone who is trying to engage with them also.

Communications Blog

Cisco Unified Communications Troubleshooting

Join our APAC Cisco Unified Communications monitoring webinar, hosted by an IR Solutions Engineer with live Q&A.

WEBINARS

BT Welcomes IR to Adastral Park

IR joins Innovation Martlesham, one of the world's leading tech hubs.

London, October 30th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at Adastral Park in the UK, one of the world’s famous telecoms and computing addresses. Innovation Martlesham is a ‘collaborative ecosystem’ created by a cluster of 100 high-tech...

IR News

Cisco HCS: What's new for Service Providers

This joint session with Cisco covered what is new for Service Providers as part of Cisco Hosted Collaboration Solution (HCS). Co-presented with Mike...

WEBINARS

Prognosis 11.5 is here

We are excited to announce Prognosis 11.5 is now generally available (GA). There are numerous enhancements made available in this dot-release, read below to learn more about the new features and updates.

Communications Blog

Setting the Linchpins of Digital Transformation

Today's businesses are chasing startups born in the cloud in their digital transformation efforts. They want to operate with the agility of new...

Communications Blog

Prognosis for UC Live Demo [October 2018]

Join a live demo of Prognosis for UC hosted by Stefan Rottbeck, one of our Senior Solutions Engineers. This session will focus on Skype for Business...

WEBINARS

IR Delivers Critical UC&C Performance Management to Service..

New Enhancements to IR Prognosis Ensures Service Providers Can Deliver the Ultimate UC Experience for Customers and End Users 

SYDNEY, October 9th, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today  announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include...

IR News

Microsoft Ignite 2018: Key Takeaways

Microsoft Ignite took place in Orlando last week and I had the privilege of being there. I have been to many Microsoft events over the years (I spent almost 17-years working there), but this was my first time at Ignite. So, as a newbie to the event, I thought it would be a good idea to share my thoughts on what the key takeaways were - especially given many of our customers and partners from around the globe may not be able to attend in person.

Communications Blog

IR appoints Greg Clancy and Michael Tomkins to the..

SaaS Veterans to Help IR Deliver New and Innovative Solutions to Create Clarity and Insight for Connected Devices

SYDNEY, October 02, 2018 – IR, the leading global provider of proactive experience management solutions for critical unified communications (UC), payments, contact centers and IT infrastructure, today announced that they have added two new hires to the leadership team: Greg Clancy as Chief Product Officer, and Michael Tomkins as Head...

IR News

Troubleshooting Cisco Unified Communications with IR..

One of the most common problems that Cisco users mention to us is the simple inability to place or receive calls. The predicament is not an easy one because of the large number of potential issues, and teams using Cisco Prime monitoring sometimes do not have all the information they need to for quick resolution. 

Communications Blog

Prognosis for UC Live Demo [September 2018]

WEBINARS

Mastering Unified Communications Cloud Migration

Moving to the cloud is an important strategic decision that requires the appropriate consideration and planning. That's why so many companies adopt a hybrid approach and use it as a stepping stone to moving all their UC to the cloud.

Communications Blog

Avaya Unified Communications Troubleshooting

Presenter: Alex Bahar Senior solutions Engineer APAC, Africa, Middle East

WEBINARS

How to optimize your Cisco collaboration environment

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving...

WEBINARS

UC Headset Investment Failing to Deliver on Promises?

In most business environments today, people can join calls and video conferences from different devices; they are no longer limited to simply a traditional handset telephone sitting on their desk.

Communications Blog

Speaker Diarization with Siamese Networks

Speaker diarization is an important and dedicated domain of speech research in which the number of speakers involved as well as the intervals during which each speaker is active is determined in an unsupervised fashion. It has a utility in a majority of applications related to audio and/or video document processing. We are interested in its application in financial services where the automatic detection of the number of speakers during phone...

Communications Blog

Skype for Business to Microsoft Teams Feature Parity

Since Microsoft announced that Teams would replace Skype for Business Online at Microsoft Ignite in September 2017, the race has been on for Teams to be feature comparable with Skype for Business Online. However, this race was always going to be more of a marathon and changes wouldn't happen over a short period of time. 10 months later, at Microsoft's key partner conference Microsoft Inspire, various officials stated that there was now feature...

Communications Blog

Prognosis for UC Live Demo [August 2018]

Watch this live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session takes a specific look at Prognosis...

WEBINARS

Out Loud: How to Achieve Your UC Operational Efficiency..

We examine the ways in which organisations can ensure their unified communication environments are as efficient as possible

IR News

Better Customer Engagement Through Integrated Collaboration..

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement....

WEBINARS

6 Habits Everyone Adopting Collaboration Tools Should Follow

UC and collaboration tools like Skype, Slack, Microsoft Teams, Cisco Webex Teams, Google Hangouts and Workplace by Facebook are all mechanisms powering more efficient working practices. When they're used right, these tools can bring greater productivity, quicker knowledge transfer, stronger teams, and happier employees. 

Communications Blog

Cisco Prime Collaboration vs. IR Collaborate for UC..

A common question our teams are asked when attending Cisco events or other multi-vendor unified comms events such as Enterprise Connect is; what's...

Communications Blog

Compliance Recording Checklist - Is Your Business Compliant?

In most businesses across a variety of sectors with contact centers, trade-related communication needs to be recorded reliably. This is mandatory,...

eBooks, Guides, & Reports

Prognosis for UC Live Demo [July 2018]

Join us for a live demo of Prognosis for UC. Hosted by Chuck Geisler, a Senior Solutions Engineer, this session will take a specific look at...

WEBINARS

Voice recording compliance in the new regulatory world

Voice compliance isn’t an IT issue or a Legal issue its everyone's issue. Join us if you record calls and want to simplify compliance and reduce...

WEBINARS

A guide to Skype for Business deployment

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and...

eBooks, Guides, & Reports

Prognosis for Payments: Merchant Acquirers

Merchant Acquirers Maintain SLAs, Avoid Penalties & Proactively Inform in Real-time

Prognosis for Payments uncovers hidden information in payment...

eBooks, Guides, & Reports

Q&A with Adam Geffner (Excerpt: UC Optimization Guide)

This is an excerpt from the UC Optimization Guide for Pros available download here. This extract is taken from the chapter on Energizing your UC team and elevating productivity. 

Communications Blog

Microsoft Teams: Timing, Tools & Tips

Watch this webinar for an update on Microsoft Teams from David Branscome, Partner Technical Architect at Microsoft who discusses the latest Teams...

WEBINARS

Real-time Insight for Merchant Acquirers

Merchant Acquirers face tough competition; merchants have a choice who they select to process their transactions, but how do you ensure that they...

eBooks, Guides, & Reports

Cisco HCS Summit: Partner Ecosystem

IR's Ed Brooks catches up with Mo Al-Taraireh, Cisco HCS Senior Product Manager at the Cisco HCS Summit in Richardson, Texas to discuss being...

eBooks, Guides, & Reports

Ensuring the Health of Real-time Payments

The move to real-time payments is a global trend that is moving at a fast pace. While the benefits for the consumer are clear, as a bank are you...

eBooks, Guides, & Reports

IR’s Dave Murphy to speak at Cisco Live

Global UC Alliance Director to Discuss Optimization for Cisco UC

DENVER, June 07, 2018 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that Dave Murphy, Global UC Alliance Director at IR, will be speaking on the topic of “Optimizing Cisco UC with Experience Management” at Cisco Live, on Monday, June 11 at 12:50 p.m.

IR News

Webinar: Overcoming the Growing Pains of Video Conferencing

Presenter: Matthew Jackson | Senior Solutions Engineer IR

WEBINARS

IR Prognosis is deployed for Cisco's FedRAMP-Authorized..

As the U.S. Federal Government and Public Sector increasingly adopt cloud services for the flexibility and efficiency that they can bring to their agencies, a challenge has emerged: these services must align to government standards for security and risk management, while delivering the performance and user experience expected by their government customers. Therefore, they look for Unified Communications (UC) technology solutions that provide...

Communications Blog

What Microsoft means by "Intelligent Communications"

Microsoft launched its vision for Intelligent Communications in September 2017 and celebrated the 1st anniversary of Microsoft Teams 6 months later, in March of this year. This bold vision describes a world beyond that of traditional unified communications to one where Microsoft seeks to enable people to complete tasks more efficiently with minimal context switching, to participate in more productive meetings that cover the entire meeting...

Communications Blog

Skype for Business: Troubleshoot Voice and Video like a..

Quality of experience is key to a successful UC environment and Skype for Business is no different. In this session we will discuss keys to...

WEBINARS

Q&A with Damien Margaritis (Excerpt: UC Optimization Guide)

This is an excerpt from the UC Optimization Guide for Pros available download here. Q: How are your clients' performance objectives for UC different to other environments? How does that impact your client management strategy?  

Communications Blog

UC Assessor identifies cause of Video Conference Blackouts..

Matthew Jackson describes how ESi used Prognosis UC Assessor to identify the cause of video conference blackouts for one of their customers. For...

eBooks, Guides, & Reports

Prognosis for UC Live Demo [May 2018]

Join us for a live demo of Prognosis for UC. Hosted by Dave Bottomley, a Senior Solutions Engineer, this session will take a specific look at...

WEBINARS

Overcoming the Growing Pains of Video Conferencing

Video conferencing adoption continues to grow in the workplace year on year. Yet the user experience might not always be as easy as picking up a phone and dialing a number or clicking a link in a calendar invite.  

Communications Blog

Voice Quality Visibility for Unified Comms & Contact Centers

Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center technology to increase the...

eBooks, Guides, & Reports

Basic Steps for Unified Communications Troubleshooting

If unified communications troubleshooting was easy, everyone would be successful at it. But with the right tools and training, you can effectively combat your unified communications issues. This blog will identify where you should start, the simple step model for all UC problem solving and finish off with a few more advanced tips on troubleshooting.

Communications Blog

Excerpt: UC Optimization Guide - Q&A with Rich Costello

This is an excerpt from the UC Optimization Guide for Pros available download here.

Communications Blog

Empowering hybrid working with Cisco Webex Teams

In a world where the hybrid workplace is now a part of our working culture, teams are increasingly dispersed and separated by global boundaries. Unified communications is in many ways easier than it's ever been, but it’s crucial to have the right app to bring your people together - and even more important to have the right tools to monitor and troubleshoot.

Communications Blog

UC Deminar - APAC, Africa, Middle east, ANZ

Presenter: Sylvain Faure Senior solutions Engineer APAC, Africa, Middle East.

WEBINARS

Prognosis for Service Provider Live Demo

Join us for a live Deminar (a demo webinar) on Prognosis for Service Provider, with a specific focus on Cisco UC monitoring capabilities. Hosted by...

WEBINARS

Managing the Cisco Upgrade Process

When it comes to the overall strategy of upgrading and moving collaboration architecture toward the cloud with Cisco, many organizations have decided that upgrading to Cisco's new flex licensing makes the most sense from a business value standpoint. This license allows a gradual transition to cloud-based components (e.g., Communication Manager) down the road for hybrid environments that still have many on-premise components.

Communications Blog

The Collision of Ideas

Communications Blog

Ensure Customer Experience Success with UC

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are...

WEBINARS

Orange uses UC Assessor to help customers with digital..

Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their digital transformation...

eBooks, Guides, & Reports

Excerpt: UC Optimization Guide - Q&A with Blair Pleasant

Communications Blog

UC Optimization for Pros (APAC timezone)

Presenter: Stephen Elliott, Director Marketing | Junaidy Laures, Senior Solutions Engineer

WEBINARS

Optimize your Cisco Collaboration Environment

Cisco deployments scale from SMB environments right up to enterprise, multisite global ecosystems. Regardless of the size of the organization, or the...

WEBINARS

Prognosis for UC Live Demo [March 2018]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A.

WEBINARS

Bitcoin - A Number Guessing Game?

As a keen observer of the cryptocurrency craze that's happened in 2017 and will likely continue in the foreseeable future, it is important to have...

Payments Blog

Determining the right UC&C metrics to measure

When managing a complex unified communications and collaboration (UC&C) environment, a fundamental requirement is an overview of the current state of...

Communications Blog

Reducing Risk in your Unified Comms Environment

There are no technologies in use that don't come with a certain level of risk. Unified communications are no different. On the contrary, one could argue unified comms technology is riskier than most because it's so crucial to everyday business activity. If you can't communicate – how can your business operate?

Communications Blog

UC Optimization for Pros

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more...

WEBINARS

Microsoft Teams and Skype for Business network readiness

Presenters: Timothy Lothering, Architect – Cloud Voice, Microsoft / Matthew Jackson, Senior solutions engineer IR

WEBINARS

Prognosis for UC Live Demo [February 2018]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A.

WEBINARS

Can Anyone Wear the Digital Transformation Cape?

Digital transformation doesn't just happen. It requires a concerted effort and people need time and space to work through it. While it might start as a side project serious transformation can quickly snowball.

Communications Blog

Hybrid UCC is the New Normal

With the vast array of UC options and deployments out there,how do organisations know what to move to the cloud and what to keep on-premises?Many environments are a mix of vendors and solutions, and moving everything to the cloud becomes a daunting prospect. But is this even the right approach to take?

Communications Blog

Skype for Business - Tales from the front line with ESi Asia

Presenter: Matthew Jackson, Senior solutions engineer IR / Andy Lau, Senior Consultant ESi Asia.

WEBINARS

Orange Business Services & Microsoft - Tales from the front..

Hear how OBS & IR help enterprise customers plan, deploy & operate Microsoft Skype for Business. With case studies and tips on how to evaluate your...

WEBINARS

Driving Successful Digital Transformation with UC

Digital Transformation (DX) as a trending phrase (and actual activity) is hotter than ever before, though the late 1990's mid-2000's saw their own share of talking heads waiving the DX banner. That said, the digitization of those times was largely applied to existing analog processes, and while analog-to-digital conversions can be incredibly powerful, calling that progression truly transformational is a bit of a stretch. We predicted that 2018...

Communications Blog

2018 Unified Communications Trend Watch

2017 has been a big year in UC, the growth of AI, Microsoft's announcement Teams, Avaya exiting Chapter 11 and Cisco's continued march toward the...

WEBINARS

IR Joins CenturyLink Marketplace Provider Program

Prognosis HeartBeat™ and StressTest™ Communications Experience Management Solutions Now Available to CenturyLink’s Cloud, Hosting and Network Customers

DENVER, January 16, 2018 – IR, the leading global provider of communications experience management solutions for unified communications (UC) and contact centers, today announced its participation in the CenturyLink Marketplace Provider Program. Through the program, CenturyLink customers now have...

IR News

UC Trends for 2018

The unified communications (UC) market made huge strides in 2017, with UC deployments powering the digital transformation initiatives within many modern enterprises, and radically improving the way that business professionals communicate. So what new innovations and developments can we expect for the coming year? Here are eight trends that will define the UC market in 2018.

Communications Blog

Differences between Third Party and Vendor UC Monitoring &..

What is UC tool deployment?

Unified Communications (UC) performance management refers to the diagnostic tools used to monitor the components of their...

Communications Blog

12 predictions for Unified Communications in 2018

UC moves quickly from on premise to cloud to mobility. Hear our predictions for 2018 including vendors like Microsoft, Avaya to Cisco. Also key...

WEBINARS

The Best of 2017

2017 has been a great year for IR; we've been building out our cloud platform, seen continued growth in monitoring and troubleshooting Skype for Business, Cisco and others. Our Call Recording Assurance increased in prominence and looks set to play an even bigger role in 2018, with the enforcement of MiFID II affecting anyone trading with or within the EU.

Communications Blog

Enhancing your UC performance with Microsoft Teams..

Early this fall Microsoft announced that 125,000 organizations in 181 markets use Microsoft Teams, its group-chat tool that competes against Slack. That's up from 30,000 organizations in 145 markets at the beginning of this year.

Communications Blog

Microsoft Teams and Skype for Business - the road ahead for..

When Microsoft launched Teams in 2016 many wondered what this would mean for Skype for Business. Join us to hear from Microsoft's David Branscome on...

WEBINARS

Prognosis for UC Live Demo [December 2017]

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer from IR who will also be taking live Q&A. To register simply click...

WEBINARS

Getting out of the Trenches

A decade ago, unified communications wasn't a feature-rich technology field. Remember the flip phone? UC was kind of like that -- no interactive video calling, real-time chat, or even enterprise VoIP. About the only thing organizations had to manage relative to communications was dial tone, to ensure employees could make phone calls over the PSTN.

Communications Blog

Top 10 Payment System Alerts Financial Institutions should..

The typical financial institution has evolved over the years by adding pieces of technology as demands arise, leading to a house of cards. Making changes would likely be hazardous because you simply have no idea what could potentially break as a result. Perhaps you've recently joined a team and have been given the eventful task of maintaining or enhancing an organization that you know very little about. By focusing on these key health indicators...

Payments Blog

8 Ways to Tap into the Power of Optimized UC

You don't have to move mountains to optimize your UC. Small changes can make a big difference. Consider your UC optimization potential in three veins: people, technology & process.

Communications Blog

Non-negotiables in a Multi-vendor UC Play

Most organizations today rely on disparate UC platforms from any number of vendors. One of the real challenges with UC systems management is interoperability between these multiple vendors.

Communications Blog

Skype for Business & Microsoft Teams - Tales from the front..

Join to hear the latest on Skype for Business and Microsoft Teams. The differences, how they will work together, common implementation problems and...

WEBINARS

What Impact will Cisco's Acquisition of BroadSoft have?

In October, at the beginning of BroadSoft's annual Connections conference, Cisco announced their plans to acquire the UC powerhouse, which would give them the top spot in the UC and UCaaS market, a smart move for anyone trying to leapfrog the competition.

Communications Blog

Reaching for the Summit

Customer community, engagement and training are core pillars of IR's customer-first approach. To that end, in 2016 we created IR Prognosis Summit, IR's official Prognosis users conference, to deliver best practices, hands-on training, new innovations, and more.

Communications Blog

Transaction Manager

Do you need to maximize the performance of business critical OLTP environments? Now you can.

Take control with Prognosis Transaction Manager and gain...

eBooks, Guides, & Reports

Prognosis JEE Application Performance Monitor

Meet service level agreements with confidence

With an increasingly diverse range of applications the ability to monitor the stability and performance...

eBooks, Guides, & Reports

Prognosis Dynamic Load Balancing

Get the lowdown on system performance

How many of your staff can balance workloads between CPUs and disks to ensure your hardware resources are...

eBooks, Guides, & Reports

Prognosis Batch Manager

Get the insights you need

Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line processing is essential to...

eBooks, Guides, & Reports

Availability Manager

Manage a bunch of applications with ease

With Prognosis on your team, you can take the adage ‘business aware' to a whole new level, because for the...

eBooks, Guides, & Reports

Prognosis for UC Live Demo [November 2017]

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply...

WEBINARS

MiFID II and Call Recording Compliance

MiFID II is part of the EU’s revised Markets in Financial Instruments Directive impacting any organization providing financial advice leading to...

WEBINARS

Turning UC Insights into Golden Nuggets

Too often insights get overlooked. We look to reports and analytics for answers, forgetting they are garnered when we dig a step deeper into the analytics – the insights are the answers we seek. Think of it as a funnel; at the top sits a mass of data, we make sense of data through reports. Then a layer of analytics starts to identify the good stuff; the stuff that raises eyebrows and questions. Delving deeper gives you answers and information...

Communications Blog

Troubleshooting Skype for Business: Advanced

Implementing Skype for Business into your organization is one project; maintaining and ensuring high performance of Skype for Business is an entirely different ask. Troubleshooting Skype for Business sits at the center of maintaining high performance. Recently we described where the main Skype for Business challenges lie and we also helped identify where you should start troubleshooting Skype for Business. Now let's look at more advanced Skype...

Communications Blog

IR recognizes Customer Innovation at Second Annual IR..

Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis

DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of its Prognosis Awards. The awards, which were presented recently at IR Prognosis Summit 2017, recognize and honor companies and individuals who are at the forefront of...

IR News

Skype for Business: How to Deliver Faster ROI

Skype for Business success depends on the end-user experience and adoption. But how can you ensure this will work? Is your network able to handle the...

WEBINARS

Chief UC Trends guiding Cisco

2017 has been a huge year for UC with a lot of change and disruption. One of the industry leaders entered into Chapter 11 which destabilized the market and created some concern. Microsoft Skype for Business continues to grow in market share and popularity and Cisco are evolving their collaboration offerings and license modeling to meet this pace of change.

Communications Blog

Whiteboard Lab: Where Skype for Business Challenges Lie

When organizations are deploying, or looking to deploy, Skype for Business there are many variables to take in to account. Skype for Business challenges are unlike other UC solutions. For example, Cisco largely makes all components of the ecosystem whereas Skype for Business relies on a myriad of technology, from multiple vendors. When you consider endpoints, routers, SBCs, servers and so on, the complexity can cause a challenge for the teams...

Communications Blog

How cloud based tools can speed up Skype payback

“Measure twice and cut once” How network assessment and functional and stress testing can help your Skype deployment meet your business goals and...

WEBINARS

AI Separates Human's Voice from Background Noise to Measure..

VNR – a Metric to Determine Intelligibility of Voice Recordings

The “Dodd-Frank” Wall Street Reform and Consumer Protection Act is a massive piece of financial reform legislation passed in 2010 as a response to the financial crisis of 2008. A part of the act has enforced many banks in the U.S. – as well as Europe and Asia - to look at ways to verify audibility and intelligibility of voice recordings. Such recordings contain the calls of...

Communications Blog

Preparing for Black Friday's Peak Traffic

Richard Gagnon once said, “An untested plan is only a strategy.” If a plan exists that can test whether your system will work as expected but you don't actually use it, you're taking an unnecessary risk. We've seen customers go live prior to a busy period like Black Friday or open enrollment only to encounter a problem that was entirely preventable. For instance, their carrier made a change that left them with only half of the active lines they...

Communications Blog

Prognosis for UC Live Demo [October 2017]

Join us for a demo of Prognosis for UC, hosted Dave Bottomley, Senior Solutions Engineer with IR who will also be taking live Q&A. To register simply...

WEBINARS

What is MiFID II?

MiFID II is part of the EU's revised Markets in Financial Instruments Directive impacting any organization providing financial advice leading to trade or investment throughout Europe. The UK is still obliged to comply with the changes, despite Brexit looming on the horizon. MiFID II comes as part of the reaction to the previous 2008 financial crisis aiming to provide investors with greater protection. It's designed to restore investors...

Communications Blog

Payment transaction monitoring use cases

Monitoring POS or ATM transactions is complex. Here the latest in how industry leading Prognosis software helps large Financial institutions monitor...

WEBINARS

Are we any Closer to Self-healing Communications Systems?

I belong to an amateur soccer club that could raise enough funds to purchase Automated External Defibrillators (AED's) for all its teams that compete in the Over 35's Leagues. For those not familiar with an AED, it's a portable electronic device that can be used to treat cardiac arrest for heart attack victims. I recently attended a training session on how to use the AED and was impressed by the way it provides prescriptive verbal instructions...

Communications Blog

IR Launches next gen Prognosis UC Assessor as cloud-based..

Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success

ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by...

IR News

Cisco selects IR Prognosis for inclusion in global price..

Prognosis Chosen for its Superior UC and Contact Center Experience Management Capabilities

SYDNEY, September 19, 2017 – IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that it entered an agreement with Cisco to join its SolutionsPlus Program. The agreement will enable a streamlined ordering process for IR Prognosis solutions through the Cisco Global Price...

IR News

Prognosis for UC Deminar

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of...

WEBINARS

Achieving Operational Efficiency Goals in UC

Spending all your energy and time in the workplace on today's task of busyness will not drive your organization, department, or career forward. Spinning plates isn't progressive.

Communications Blog

Hybrid or Cloud UC: the Mexican Standoff

Should you put your unified communications systems in the cloud or should you take a hybrid approach, keeping some UC systems on premises while moving others to the cloud? There are dangers and rewards on both sides of the standoff, so choose your weapons carefully, not quickly.

Communications Blog

How Monitoring Contact Center Technology Can Solve Common..

Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what...

eBooks, Guides, & Reports

An Agile Advantage with Advanced Unified Communications &..

Business models are changing and technology is being used unlike ever before to disrupt existing marketplaces; transportation with Uber and Lyft, hotels with Airbnb, retail with Amazon, and music with Spotify and Pandora. Work is also more interconnected than ever—two out of three people say they have to collaborate with others more than in the past to get their job done and 62% of employees now carry three or more devices (e.g., laptop,...

Communications Blog

De-risking and Optimizing UCC Management

Under the "UCC Management" umbrella there are a variety of projects happening. Two such projects are the de-risking of UCC and optimizing UCC. While they're both part of the same initiative, they should be treated separately. De-risking mitigates against challenges whereas optimization drives greater performance and maximizes the impact of high performing UCC.   

Communications Blog

Skype for Business: Drive Adoption and ROI

Many organizations are implementing or assessing Skype for Business. Adoption of the technology is critical to success and delivering ROI, but how...

WEBINARS

Have you got the Cloud Unified Communications Transition..

Cloud Unified Communications presents an enormous opportunity for organizations and enterprises. According to IDG, 90% of CIO's have UC-related investments planned in the next year. ZK Research concluded that 83% of companies intend to adopt a hybrid cloud model for UC because it gives customers the best of both worlds and provides greater flexibility in deployment models. Unfortunately, the deployment of unified communications can present some...

Communications Blog

Evaluating Skype for business readiness

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of...

WEBINARS

Evaluating Skype for Business readiness - deeper dive

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of...

WEBINARS

What is Call Recording Assurance?

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It ensures financial or trading based businesses are compliant with call recording regulations and mitigates reputational risk. Ideally, it also checks whether the media file contains audible content.

Communications Blog

IR receives Avaya 2017 DevConnect select product program..

Avaya Recognizes IR for the Consistent Value its Experience Management Solutions Bring to Avaya Customers, Channels and Sales Teams

SYDNEY, August 07, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that the company has received the DevConnect Select Product Program Excellence Award for 2017. Avaya recognized IR, a leading Select Product Program provider,...

IR News

Guide: What is Call Recording Assurance?

Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It...

eBooks, Guides, & Reports

Get a quick overview of Prognosis for Payments - video

Get a quick overview of Prognosis for Payments to understand how it can help your organization better manage and optimize its payments ecosystem....

eBooks, Guides, & Reports

Is the Contact Center being Transformed by AI?

Contact center agents in 2017 must communicate with customers not only on the phone but via social media, instant messaging, video conferencing and web chat. How can humans do it all? Increasingly, they can't.

Communications Blog

Skype for Business Issues- Where to Start Troubleshooting

Skype for Business is new to many organizations, and for many IT leaders who use this Microsoft tool, it will be their first experience with it. When working to support organizations in optimizing their Skype for Business deployments, the same questions around troubleshooting will arise in Skype for Business, as they do in other vendor platforms, such as Cisco and Avaya. However Skype issues can be different because of the nature of the platform.

Communications Blog

Ensure Digital Transformation Success with IR

Digital transformation is changing the way we do business. But it relies on a new generation of technology, operating in real-time. What happens if...

eBooks, Guides, & Reports

UC Systems Interoperability: Embracing the Multi-vendor

Most organizations today are not on a single, unified communications platform. They're on disparate platforms from any number of UC vendors - Cisco, Avaya, Genesys, Microsoft, and others.

Communications Blog

IR more than doubles the number of Microsoft certified..

Adoption of Microsoft Skype for Business in the Enterprise as Part of Digital Transformation Initiatives Drives IR Partnerships

WASHINGTON, D.C., July 10, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that 64 Microsoft certified partners worldwide have now joined the IR global partner program. These included 39 newly signed partnerships over the past year...

IR News

Unified Communications Management Tools reduce Operational..

Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration

As companies focus increasingly on digital...

eBooks, Guides, & Reports

Skype for Business Deployment Checklist

Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging and presence or increasingly as...

eBooks, Guides, & Reports

Apple Pay: 2.5 Years On - What's Changed?

As Apple Pay reaches its two and half year birthday, it's time for us to take a look at how well it's faring with both users and the payments industry as a whole. When it made its U.S. launch in October 2014, it reached a level of success that garnered widespread attention. You can't argue with the numbers: 2 million locations, 1,000 banks, and 5 million registered users. Perhaps it hasn't been quite as successful in all different regions like...

Payments Blog

AI Method "Ava" Verifies the Audibility of Voice Recordings

New US financial regulations, such as the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, have enforced many banks in the US, Europe, and Asia to look at ways that can be used to verify audibility and intelligibility of voice recordings. Such recordings contain the activities of traders, wealth brokers and contact center workers.

Payments Blog

Is SEPA's Initiative for Instant Payments a Disruptive..

The Single Euro Payments Area has historically been a method of transferring payments between countries that use the Euro. Now it's attempting to evolve with a new initiative called 'instant payments'. As the name implies, it's a way of transferring funds almost immediately. For example, let's say that I wanted to send you some money. After initiating a transaction, the funds would appear in your account within a matter of seconds. This kind of...

Payments Blog

Are Person-to-Person Payments on the Verge of Taking Off?

Right now, we make an average of 54 person-to-person payments every year. If you consider the number of times you go to buy a cup of coffee in the morning or make a trip to the grocery store, 54 payments doesn't seem like much. Why do we make so few person-to-person payments? If you think about how inconvenient a person-to-person payment is compared to just walking into a store and swiping your card, it quickly becomes evident why there's such a...

Payments Blog

Monitoring Payments in High Volume Environments

Scale is probably the biggest challenge that banks face when monitoring payments in a high volume environment. The typical bank has a large number of payment applications. Payments can come from ATM transactions, store purchases, or direct deposits for payroll. When an employer generates payroll, a batch file of transactions comes through to be paid into several accounts. As they flow through the system, they might have to go through multiple...

Payments Blog

Could the digital card save your wallet?

Hands up anyone whose wallet or purse, is straining to contain the ever increasing number of cards we struggle to carry around? For all the advances in FinTech, we are still left with a multitude of cards to carry. Well, strain no longer, because digital cards are seeking to solve this problem by consolidating all your credit cards into a single physical card.

Payments Blog

The Future of Contact Centers & How to Develop a Winning CX

New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:

eBooks, Guides, & Reports

How payments technology can help skip the checkout line

I usually don't mind waiting a few extra minutes in line. Whenever I'm waiting to get my morning coffee, though, each minute is practically an eternity. Even with all of today's available technology, we still have to get in line to check out at the local supermarket, department store, or gas station. Why do we have to queue up when the checkout process itself is so convenient? Once I get to the Point of Sale, I can simply wave my phone or credit...

Payments Blog

Minimizing Fraud with Real-time Payments

As payments processing continues to move toward real-time settlement, what does this mean for fraud prevention? Do the smaller approval windows mean the attack surface for fraudsters grows? And how can processors tackle this challenge? We discuss this, and more, in the latest FinTech Podcast with John Dunne.

Payments Blog

The case of the DLL that couldn't be relocated

The case encountered

When adding FIPS 140-2 compliance to our Windows software, we encountered an intermittent error:

This error happened randomly on various different machines. Once it happened on a particular machine, it would keep happening on that machine until rebooting. It then went back to being random.

Payments Blog

While HP removes boundaries for NonStop, Prognosis opens..

Delegates have returned from the major NonStop community event in Germany and for many, absorbing all that was addressed by HP NonStop executives and...

HPE NonStop Blog

The rise of Tokenized Payments

Digital payments were on the rise well before the start of COVID-19, but the impact of remote working has catapulted a massive shift to digital...

eBooks, Guides, & Reports

Visualization is becoming even more important - NonStop..

One of the major characteristics of Prognosis is its ability to project an image of all that is transpiring on your NonStop system. Throughout the years, NonStop users have relied upon what is being depicted to tell them if there are resource issues looming and whether applications are failing or otherwise experiencing difficulties. However, what constituted a NonStop system up until now was easily describable. You could simply point to a...

HPE NonStop Blog

Unearthing Important Gems for NonStop Users

Riding the interstate system back to Boulder, Colorado, after attending events on the east coast may be the last time this season that I get time to enjoy the coming of fall from many different perspectives as I pass through maples that will shortly turn red and then beech and aspens that shortly will be blindingly gold. It was just a matter of hours ago that I was strolling the sandy beaches of Cape Hatteras on North Carolina's outer banks. To...

HPE NonStop Blog

There's still the need for skilled personnel - Prognosis..

These past few weeks I have been embroiled in numerous conversations about the direction being taken by automation. Whether it's a factory production line, a farm or even related to planes and cars, automation seems to be at the fore of most predictions about the likely future for us all. No longer tied to doing anything by rote, in theory we should be capable of free thinking and coming up with new ideas as leading vendors, including HPE, view...

HPE NonStop Blog

The future of servers keeps changing but Prognosis let's..

Baseball legend Yogi Berra was always capable of reeling off quotes that stunned his audiences. Perhaps no more so than when he made references to the future proclaiming as he did on one occasion of how, "It's tough to make predictions, especially about the future." He also was quick to point out that, "the future ain't what it used to be." As someone who likes to imagine where technology will take us I can well do to listen to Yogi Berra as the...

HPE NonStop Blog

Amazon steps up in the battle for online payments

Amazon is stepping up in the battle for your digital wallet. In this post to the FinTech podcast, John Dunne shares his thoughts on what this means to the consumer, the market and other players.

Payments Blog

NonStop? Enterprise Transformations? Increased complexity -..

Over the past few weeks I have been involved in delivering a number of webinars and, hopefully, in the New Year, there will be further sessions developed. What I like about webinars is their intimacy with the audience – in this case, the well-informed NonStop community – and the questions that arise are always a good indicator of where lies the true interest of NonStop users. However, unlike in previous years, even in the short time between...

HPE NonStop Blog

HP NonStop: Engineered for the Highest Availability

I have been writing numerous posts and commentaries about the vision, strategy and goals of HPE, particularly when it comes to its Mission Critical Server, the NonStop X. It's hard not to see statements of one type or another anut the NonStop server originating with HPE splashed across media channels. I am not a big twitters user, but even I have been impressed by just how many tweets there have been of late concerning high level messages in...

HPE NonStop Blog

NonStop X and Hybrids - diversity warrants better monitoring

I am in full-on preparation for an upcoming webinar I will be delivering jointly, with IR's Jack van Meel. The presentation has been titled, House of Cards: NonStop X & Hybrid Computing and while it's something I am looking forward to, the topic has aroused interest over just how different the NonStop X is proving to be. This is not to say it's a case of bad news but rather, there is now much to be excited about in this latest implementation of...

HPE NonStop Blog

NonStop X - a lot to take in and monitor, of course

There's always something exciting in the air when IR throws its semi-annual sales update event. Exciting, because the energy of the participants is palpable and the business results are always upbeat – IR continues to fire on all cylinders. Walking into the meetings I was unprepared for just how successful a first half-year had turned out to be, and I was regaled by stories of success pretty much everywhere I turned. For me, the best news of all...

HPE NonStop Blog

More payments processing, more network switches, more..

If the need is for IR to ensure that customers and prospects alike know where Prognosis is headed, even as it's recognized company wide that all involved within IR need to know as well, then it's a given that on balance, where these customers and prospects are headed is equally as important. There's never any shortage of requirements when it comes to application monitoring and historically the HP NonStop community has always been highly vocal...

HPE NonStop Blog

More NonStop transactions? More for Prognosis to monitor!

If generating buzz about a company or a product is a good thing then creating even bigger buzz has to be a very good thing, and a bigger buzz was obvious to all who participated in this year's IR sales kick-off. Participants not only included all those involved in sales in the Americas but those from Europe as well. In the years that have followed my first participation at a similar event in 2009, I have seen the rooms required to house the...

HPE NonStop Blog

Monitoring and protecting NonStop - too extreme for us?

This past month has proved to be particularly newsworthy, and for many reasons: HP made another acquisition that many consider significant for its cloud computing endeavors, even as Apple shook up the payments processing industry. China's computing industry made itself heard with the largest ever Wall Street IPO – a boon too for others, including Yahoo – and yes, shareholder activists are pushing for change with suggestions being made for Yahoo...

HPE NonStop Blog

It's event time - NonStop meets in Munich

There's always something in the air as events season kicks off in earnest. Even as I write this post I know of many have made plans to head to Munich, Germany, for the Connect GTUG - IT Symposium and the turn-out looks to be on track to be better than in previous years.

HPE NonStop Blog

How real-time payment technology is delivering better..

Peer to peer payments may be new to some people, but it's a payment option that has a bright future. John Dunne, Vice President of Products with IR joins us to talk about it in this post to the FinTech podcast.

Transcript

Scott: Peer to peer payments may be new to some people, but it's a payment option that has a bright future. John Dunne, Vice President of Products with IR joins us to talk about it. John, what's the current status of peer to...

Payments Blog

It's about growth and new opportunities for NonStop X

On March 31, 2015, HP NonStop took the wraps of the first model of the new NonStop X family of products – the NonStop X NS7 X1. On that day, I posted Here comes NonStop X and here's to another decade or two, or four, of NonStop excitement! to the NonStop community blog, Real Time View, that can be viewed here on the IR blog site.

HPE NonStop Blog

HPE is delivering on its promise for NonStop - it's now..

For the past couple of months I have been very much focused on HPE messages looking at HPE's vision, strategy and goals as they pertain to Mission Critical Systems. This is the organization where NonStop systems reside and as we all come to better appreciate where HPE is headed it's clear HPE is very much committed to NonStop. Not just as a complete system, but as software and perhaps further out as services.

HPE NonStop Blog

How ready are NonStop users for hybrid infrastructure?

In my last post, Servers: Big Data, Clouds and Hybrids are changing landscape but Prognosis sees all, I referenced my imminent departure for Las Vegas where HPE Discover 2016 was being held. Now that I have returned from HPE Discover 2016, I can honestly reiterate that indeed, we are watching a sea-change under way at HPE. Furthermore, it was impossible to miss the focus given to the key messages of Big Data and Data Analytics, Clouds (together...

HPE NonStop Blog

Here comes NonStop X and here's to another decade or two,..

It's been a little over a year since the NonStop community heard the news that HP was adding support for the Intel x86 architecture and now the day has come. It's here with the first model, the HP NonStop X NS7 X1 just announced!

HPE NonStop Blog

Half Time Approaches: What will 2016 bring for NonStop &..

At this time of year for most folks living in the U.S. it's not only a time for celebrating the holidays but also watching as your college football team heads to the playoffs. Newly instigated only a year or so ago, after more than a century debating which team is actually the best team on the grid iron, playing a grand final has lessened in relevance. The winner of the big game is clearly that team walking off the field for the last time that...

HPE NonStop Blog

Get Greater Insight into NonStop Operations

There can be little argument against business enterprises growing concerns with security. Not just security from the perspective of protecting valuable IT resources from physical harm but the more insidious stealth attacks on company and personal information.

HPE NonStop Blog

Freedom of choice focuses NonStop users on visualization..

When you look at the IT Industry there's a single question many of the major vendors are ducking, for now. Well, perhaps not entirely true, but certainly the subject of some deep soul-searching and it has to do with branding! More specifically, we identify with our major vendor whenever we see the presence of one of their systems inside our data center.

HPE NonStop Blog

For NonStop users the projected upward path of Prognosis..

Fixing a trajectory has relevance in many fields. Whether it's simply casting a tow line from a tugboat to an oil tanker or simply a shore-man dockside catching the ropes from a docking cruise ship, comprehending trajectories are important as they save time and lead to smoother operations. In times of warfare, of course, they take on a much higher level of relevance as they can determine the outcome of a battle as artillery pieces are trained on...

HPE NonStop Blog

For NonStop there's no downside to monitoring unidentified..

As an unabashed car guy, it's as though I am living at the end of times. Just as today we only have equine enthusiasts lovingly tending to horses and steam engine enthusiasts maintain a few miles of track for the trains they dote on, so too, I suspect, in a short few years real cars will only be found in the garages of enthusiasts. The up and coming generation shows little interest in motor vehicles and even the latest television advertisements...

HPE NonStop Blog

Delivering Value for NonStop X Users

IR has been providing value to the NonStop community for more than 25 years. Many people view IR's system and application performance management solution, Prognosis, as the solution of choice for NonStop environments. While we're proud of what we've accomplished, we haven't stopped working diligently to expand the value we bring to NonStop users.

HPE NonStop Blog

Can you Visualize NonStop in a Virtual World?

In my last post, When windows open, only the swift make it through, I wrote of how I would be developing a new presentation for an upcoming webinar IR was hosting: NonStopX- The New Goal. It was to be the third webinar (in a series of three) and I was pleased with the audience, as I was with the quality of questions asked. It's always good for those giving a webinar to know their audience is fully engaged.

HPE NonStop Blog

Big Data changes trajectory of application monitoring -..

These past couples of days I have been inundated by webinars and podcasts and while I regularly take perhaps a little more than a cursory look at what's being scheduled, in the past I have been rather selective. But not recently, as the topics being covered were of real interest to me. In my last post I wrote of Gartner promoting the concept of the third platform – in effect systems sitting squarely in the crosshairs intersecting mobile...

HPE NonStop Blog

A return of trust - HPE transforms; NonStop is part of the..

If you have been reviewing the statements from recent Hewlett Packard Enterprise (HPE) presentations made at major vendor events, and have been giving consideration to the ramifications, you will get the sense that HPE is on a tear of late. By this, I mean it is not just talking about transformation from the user perspective, but from its own perspective as well. This hasn't been missed by industry analysts or technology pundits and there have...

HPE NonStop Blog

When windows open, only the swift make it through.

Another six months has passed by and another IR sales kick-off event has taken place. I have posted several times about how much I enjoy being a part of these occasions and this year proved to be no exception. Whether it's simply the opportunity to escape the routine or to be back down in the Denver Tech Center - where there's an ample variety of restaurants to sample – socializing with those from IR directly responsible for the front line...

Payments Blog

Turn payments data into customer delight [podcast]

As payment options and big data explode, how can this be used to deliver a better customer experience? In this latest FinTech Podcast, John Dunne discusses how one IR customer used this data to offer a differentiated service to delight their customers.

Payments Blog

The State of Electronic and Mobile Payments

As the payments market evolves, we continue to see momentum with electronic and mobile payments, although the growth in this area is beginning to slow somewhat. While we look at these trends it's important to understand how they're impacted by different geographies with different regulatory requirements and economic conditions.

Payments Blog

Real-time Payments Analytics - Prediction

In Part 1 of this blog post, we discussed how real-time payment analytics are used to analyze past performance. Prediction involves taking the insight you get by looking at historical data and working out what's going to happen over time. Instead of just looking at whether or not something that's currently happening is normal, we can take a peek hours or even days into the future.

Payments Blog

Preventing Fraud with Real-Time Payments

The risk of fraud increases as real-time payments gain widespread adoption. Once you move over to a real-time model, there's typically only a six-second window to decide if a transaction will be authorized. Since there's such a short amount of time to come to a decision, fraud rules can't be overly complex. There's a prime opportunity for us to find new ways to streamline fraud analytics and make them more efficient.

Payments Blog

Potholes and repairs; it's not just highways that suffer..

I have spent time on the east coast and as in the past, there was something new to observe daily. The conditions of America's highways are atrocious and will be theme of posts published elsewhere shortly. Not only has it become indistinguishable as to whether roads are under repair or simply abandoned, but drivers have become numb to the inconvenience they experience. With so many people asking me why we drive the SUVs and trucks the answer is...

Payments Blog

Need for Speed: Real-Time Peer to Peer Payments

Peer-to-peer payments is one of the key elements of next generation payment platforms. There's a huge pent up demand for the ability to make...

Payments Blog

Mobility and the Idea Economy

My latest white paper is now available on the IR web site. It's called Smarter devices; smarter applications; smarter monitoring. The focus of this white paper is the impact mobility is having on many aspects of commerce and how the consumer is in the driver's seat. When it comes to how the infrastructure from the networks, to the servers, to the databases it is being impacted by mobility so much so that it has reversed the way IT perceives...

Payments Blog

Kick-off draws a bigger field; shifting gears at an..

Readers of my blogs know all too well that there's not much I enjoy doing more than driving cars on race tracks. On more than one occasion I have worked something about cars into the story line of my business blogs, as I believe visualizing something dynamic goes a long way to reinforce simple messages.

Payments Blog

Delivering a Great Payments Experience [podcast]

Ever dined out and wanted to split the check, only to be told 'no split bills'? The service may have been great, the food exceptional and yet with this lack of flexibility when it comes to settling the bill, you are left with a bad taste in your mouth. In this podcast we discuss the ability for payments processors to be able to delight the customer while making life easier for all concerned, including the restaurateur or retailer.

Payments Blog

Death of the Credit Card Number

I remember when I got my first credit card. It had raised numbers that were meant to be used with a little machine called a manual credit card imprinter. To use the machine, merchants would place the customer's card underneath a piece of carbon paper. A manual slider would then make a click-clack noise as it pressed the raised credit card number into the paper. I haven't seen one of those machines in a long time. They're mostly used as backups...

Payments Blog

Are your Payments Systems a House of Cards?

Payments environments are complex; and while there's a fair amount of high level information available, we believe there's an opportunity to provide even more value through producing focused educational content. With that in mind, last week we launched an educational webinar series - House of Cards.

Payments Blog

Apple Pay: where to from here?

Apple Pay went off to a roaring start almost 18-months ago. In the first 72 hours there were more than a million cards activated with Apple Pay in the US. That's a huge uptake from a card enablement scheme. At that point they became the largest initiative launched in the US so far. Apple Pay has been on quite a journey since then. Not only can you use it for physical in-store purchases, but you can also use it to make purchases online. You now...

Payments Blog

Amazon Payments: The Now Big Thing

Amazon Payments is a great example of how dynamic the payments market can be. Amazon began its life as an online bookstore with one-click buying capabilities. They quickly expanded upon their selection of products and eventually decided to make their infrastructure available to others. One key offering they've created over the years is a fully featured payment platform. The platform is a convenient way for anyone with an online store to use...

Payments Blog

The Dark Side to Innovation [podcast]

FinTech is all about innovation, but does innovation have a dark side? In this FinTech Podcast John Dunne, IR Chief Solutions Officer, shares his thoughts on how innovation is also leading to an increased payments attack surface, opening up new fraud opportunities.

Payments Blog

The Battle for your Virtual Wallet

PayPal, Apple Pay, and Google Wallet are three behemoths vying to be the service you choose as your virtual wallet. What are the differences between each service, and which one is the most promising? Let's take a look.

Payments Blog

Simplifying Multi-Party Transactions

Purchasing a new car should be a great experience. You get that shiny new car feel and wonderful new car smell. Years of trouble-free motoring, with the latest safety features to protect you and, if you're at that stage of life, your family. It should be a fantastic day when you take that new car off the lot, so why is it such a headache to pull the transaction together to make it happen? And how can advancements in payments technology be...

Payments Blog

Real time payment analytics: the linchpin of your payments..

The payments industry and financial market infrastructures today are increasingly driven by information and payments data. Card issuers, retailers...

Payments Blog

Payments Innovation and the Increasing Attack Surface..

It seems almost every other day there is a new innovation in payments, but do these innovations always lead to a great outcome? Sure, they may offer great flexibility to the end user, but in many instances it can open up a whole new 'attack surface' for the fraudsters. In this post to the IR-Podcast, John Dunne, Chief Solutions Officer at IR discusses the dark side of innovation and the potential threats to be aware of.

Payments Blog

Managing Multi-party Transactions in a Complex Payments..

John Dunne, IR Chief Solutions Office, discussed the emergence of multi-party transactions as consumers and processors demand a better experience. As payment technologies continue to evolve, how will multi-party payment processing change to provide a better experience?

Payments Blog

It's my money and I'll spend how I want to

Before the 'customer experience' revolution, there existed the simple notion of 'customer service'. The cornerstone of good, old fashioned customer service was the time honored belief - 'the customer is always right'. There is no better example of the customer being right than when they want to spend their money in a way that is convenient to them. Convenience for the customer does not always translate over to convenience for retailers,...

Payments Blog

HP Technical Boot Camp 2015 Review

Since the days of my youth I have been drawn to computers, cars and cycles. Motor cycles, of course, but in general, anything that included an element of speed. Performance too, and yes, to a small degree, risk! As I watch my own career develop over the years I don't think there are many windmills left I haven't tilted. Perhaps jousting at imaginary enemies is a stretch, but my penchant for supporting the underdog is undeniable.

Payments Blog

How the Virtual Card Could Eradicate Fraud [podcast]

As long as the credit card has existed, fraud has been a challenge, often as a result of having credit card numbers copied. More recently, the security code was introduced to try and reduce this, but what if virtual card technology could remove the requirements for numbers all together? In this Blogcast, John Dunne, Chief Solutions Officer, shares his thoughts on how the virtual credit card could offer a better user experience all while helping...

Payments Blog

Apple Pay and the Changing Payments Landscape [podcast]

Apple Pay has made a significant impact on the payments landscape - offering unparalleled flexibility in how people manage their payments. In this installment from the IR-Podcast, John Dunne, VP of Products, shares his thoughts on how Apple Pay is empowering consumers to embrace technology, like EMV, their everyday card won't allow and what this means for security and the digital wallet.

Payments Blog

Apple Pay and the Benefits of Being Second

Apple Pay wasn't the first digital payment platform in the market, nor was Apple the first to introduce NFC capability to their handsets. But then, they didn't develop the first MP3 player either and we all know how that played out.

Payments Blog

Will we see the death of credit card numbers? [podcast]

Since their inception, credit cards have relied on the unique identified number to process payments. Over time - as fraud increased and with the advent of online shopping - more security measures have been introduced like the CSC and use of the expiry date. But, with tokenization and the introduction of newer payment technology, could we remove card numbers all together?

Payments Blog

Vegas High Roller offers city views; Prognosis offers real..

For those who registered for the 2015 HP Discover event in Las Vegas the folks at Connect, the HP User Group, entered your name into a draw for free tickets on the latest attraction to hit Vegas – the High Roller that is a part of the new open area devoted to restaurants and bars.

Payments Blog

The Second Mouse Gets the Cheese

When it comes to being first to market, my favorite saying is, "Sometimes the second mouse gets the cheese." I think Samsung put an NFC chip in an Android phone around two years before Apple Pay launched. Even so, you've probably never seen as much publicity, buzz, or even that many people out there using it. If you're going to try to be first to market with an innovation, you've really got to think it through from end to end.

Payments Blog

The Key to Reduced Payments Risk is Visibility

Disruption is happening everywhere. Universal online access, mobile devices and expectations for real-time commerce mean that today's consumers rely on mobile solutions to get things done on the go—anytime, anywhere.

Payments Blog

The Delicate Balance of Safe Innovation

The challenge with the one-in-a-hundred gamble of increasing your margins begins with the need to innovate in order to stay ahead of the competition and grow your market share. In an established market, it becomes a game of percentage points. Each percentage point can be worth millions or even billions of dollars.

Payments Blog

The Dark Side of Innovation

It seems as if new payment innovations are unveiled almost every day. There is a rapid rate of change happening, which can at times be difficult to keep up with. Apple Pay, Google Wallet, EMV, NFC – the list, and acronyms, goes on. There is, however, a dark side to these innovations - the people who are always looking for ways to defraud others and steal their money. Every time a company creates new products and payment methods, there are people...

Payments Blog

Servers: Big Data, Clouds and Hybrids are changing..

Recent articles and commentaries have been focusing on where servers are headed. The question resonating with each story is whether or not servers as we know them are losing popularity. Traditional servers, anchoring many applications and highly visible on the floors of data centers, have been central to the daily operations of enterprises around the world. However, increasingly their reputations are being tarnished and their agility denigrated.

Payments Blog

PCI Compliance and Protecting Customer Data

Data breaches are becoming all too common. It seems almost daily another serious breach is publicized in the media. It's now nearly impossible to keep them a secret, the damage to reputations and brands can be irreparable.

Payments Blog

Payments Hub and Visibility

This post by Jamie Pearson - Product Manager for Payments at IR, first appeared on ACIexpert view.

Payments Blog

On The Frontline of Mobile Payments

Mobile payments is the front-line for the battle of the brands. If we were looking at the biggest players a few years ago, we'd be talking about brands like Visa, MasterCard or American Express. The first companies that jump into mind today are Apple or Google. Microsoft proved long ago that whoever owned the desktop would own the entire ecosystem. Now, whoever owns the mobile device platform is going to be in control of payments of the future.

Payments Blog

Innovating Safely: Staying Ahead of the Competition (and..

John Dunne, Chief Solutions Officer at IR shares his thoughts on the fine line of innovating safely. FinTech is all about innovation, but how can your organization innovate without opening the doors to fraudsters?

Payments Blog

Increasing Satisfaction with Multi-Party Transactions

Let's say you and a group of your friends have decided to go to tonight's concert and you've found a great deal online. What does the payment process look like for everyone? This is one of those classic situations where multiple consumers need to make a single transaction with the vendor. There's definitely room for improvement here, and in my recent experiences, we're starting to see some of those improvements come to fruition.

Payments Blog

Ideas being turned into reality ... rapidly!

At a recent informal lunch with IR executives in the Denver Tech Center, there was an air of expectation as always when the week just happened to be the last week of not just the month, but the quarter. A very important milestone for any company, particularly a public company such as IR, which is constantly being measured in the court of financial opinion. While it is not my place to comment on anything financial, and like everyone else I have...

Payments Blog

Hybrid systems open the door to greater choice

HPE is placing heavy emphasis on hybrid infrastructures, digital enterprises and the ideas economy. Messages have been reverberating around the world focused on just how "IT strategy and business strategy are no longer separate; they have become inseparable ... every business is a technology business today."We all have heard how, "Every company … is having to take their legacy IT systems and transform themselves so that IT can be a competitive...

Payments Blog

Here Comes the NPP

In the next two years, new rules are taking effect in Australia that will change the way payments are handled. If you're paying a bill or transferring money from one bank account to another, it typically takes three days until the transaction is finalized. After the new changes take effect, it will take a matter of seconds. It's a huge change, and it means that banks are going to have to reinspect their systems to make accommodations.

Payments Blog

Goodbye to the Credit Card

The entire concept of having a card in your pocket that you use to spend money is rapidly becoming obsolete. It just doesn't make much sense anymore to own a dedicated piece of plastic with an embedded chip or mag strip. We're already capable of making online purchases without using a physical card. Making in-person purchases from a mobile device we already carry with us is where things are headed.

Payments Blog

Fault tolerant computers for a lot less money.

Over lunch this past week I was asked by a potential client about just who were the biggest users of NonStop systems these days. The demographics have clearly evolved with the move away from NonStop by some of the largest stock exchanges and with recent M&A activity in the Telco space, the picture isn't quite as clear as it once was. However, very large users of NonStop remain, but they are scattered around the globe, and actually naming names...

Payments Blog

EMV in the USA - Part 2

In part one of this blog, I talked about how banks have been slow to issue cards with chips in them. They don't hold all the blame when it comes to the astonishingly slow EMV rollout, however. Merchants themselves are also well behind the 8-ball in terms of upgrading their infrastructure. In fact, figures show that only about 27% of point of sale terminals are equipped to handle EMV transactions.

Payments Blog

EMV in the USA - Part 1

Even though EMV payments are commonplace in other parts of the world, adoption in the US is severely lagging. Payment processors have been required to support EMV transactions since April 2013. That means that we've had the ability to process chip & signature transactions in the US for two-and-a-half years now. That should have been enough time for merchants to meet the key deadline of October 1, 2015 for EMV's rollout. As of that date, any...

Payments Blog

EMV: Baby Steps - But Down the Right Path

The clock continues to count down and October 1st isn't that far away. Across America, retailers are holding their breath even as card issuers are stepping up their card distribution programs. EMV deployment is but a matter of weeks away from becoming a reality. But how pervasive will deployment be and how big a change will it be for the retail and finance industries? And every bit as important, what will the impact be on application monitoring...

Payments Blog

Deliver VIP Customer Experience in Real-time

In a competitive market, the winning edge can often come from finding a unique way to deliver a truly VIP customer experience.

Payments Blog

An Apple a Day Keeps the Fraudsters Away

I was in Sydney, Australia, the day that Apple Pay launched. Early that morning, I stopped by a convenience store for breakfast on the way to the office. However, because Australia has adopted the chip and pin system, many terminals no longer support older mag strip cards - like my Chase credit card.

Payments Blog

2015- A Year to Be Proactive for HP NonStop

As we start the New Year, there are goals and resolutions that we all hope to achieve. When we asked what is heading the top of their lists, many of our HP NonStop customers talked about HP's release of the first Nonstop systems based on x86 server hardware and the opportunities it might present for them.

HPE NonStop Blog

Clash of the Titans: Apple Pay vs PayPal vs Google (Android)

Check out the latest from the FinTech podcast.

Payments Blog