Avaya Unified Communications
Monitoring and Troubleshooting

Better together. IR and Avaya’s strategic relationship delivers a winning solution for Unified Communications experience management by monitoring and troubleshooting with Prognosis.

Prognosis for Avaya

Avaya UC Management Solution Overview

Thanks to Avaya’s strategic relationship with IR, Prognosis real-time experience management means you can manage the entire UC lifecycle with one perfectly integrated solution.

Our better together story began over six years ago when Avaya was searching for a highly reliable experience management solution that would scale to deliver first class UC services across Avaya Unified Communications including Avaya Session Manager, Avaya System Manager, Avaya Communications Manager and Avaya CS1000. Read more about IR's strategic partnership with Avaya.

Whether your environment is wholly Avaya or part of a multi-vendor blended UC ecosystem Prognosis translates multiple vendors’ devices’ cryptic communications into a language that’s easy for us to understand.

  • Proactive insights to speed problem resolution
    Reduce the time it takes to resolve problems and save money on operational costs. With effective insight to where problems lie you can jump on them before they become widely felt. Predictive analytics ensure that you benefit from our 25 years of domain knowledge that is available right ‘out of the box.’
  • Stop issues in their track
    The intelligence that is at your fingertips has been built from information created from years of being on the front line of some of the largest companies in the world. This means Prognosis can predict potential problems before they become issues.

    And if problems do occur Prognosis predictive analytics identify what conditions caused them and what else may be impacted. Prescriptive analytics and automation can be used to rectify frequent system problems.
  • Prognosis Voice Quality 360
    To date you may have come to accept that the user experience can only be tracked to the SBC. Prognosis Voice Quality 360° is a game changer. It tracks user sessions across SBCs to show exactly where the problems lay so you can get straight to the heart of the issue quickly.

    Take for example a UC session flowing through a session border controller from a Lync or Skype for Business endpoint to an Avaya phone. There are three vendors’ technologies involved and that’s not counting the routers along the way.

    Prognosis even shows you which of the routers are stripping out voice packet prioritization. This is a complicated task and requires a solid understanding of many variables. That’s exactly what Prognosis comes with. It’ll even show you the voice streams that are being affected, in order of the highest number so you can prioritize which network routes to investigate first.
  • Fit like a glove into the enterprise
    Integration makes Prognosis part of the big picture and integrates flawlessly into your existing enterprise management framework. For many businesses this involves integrating content from Prognosis into ServiceNow, as well as the two-way exchange of alerts.

    This underlines the value of Prognosis as it allows you to optimize operations and service delivery, irrespective of vendor, version, technology or location.