Gain full visibility across SBCs and gateways.
Simplify call tracking and enhance cross-team collaboration.
With organizations increasingly relying on Session Border Controllers (SBCs) to handle unified communications sessions Prognosis offers full support for the AudioCodes Mediant family of SBCs and Media Gateways.
- Voice Quality 360 tracks calls and interactions across all network layers, routers, devices, session border controllers, multi-vendor technologies and applications.
Now you can manage the performance of voice and Unified Communications sessions across all network layers, routers, devices, session border controllers and applications. This means IT teams and network managers can verify that SBCs are up and running, manage queue activity and voice quality, and with Prognosis Voice Quality 360 join the dots across the entire session’s path.
Prognosis Voice Quality 360° delivers deep insight into the complete customer experience. It's a key component of UC environments for businesses that are looking to deliver seamless, reliable and high quality customer interactions. Support teams have the visibility they need to pin point quality issues and ensure a flawless user experience across entire multi-vendor ecosystems.