Is the problem right in front of you? - Soft Phone PC Management
Sometimes, effective unified communications performance management means knowing when the problem isn’t the network.
Correlating performance problems is difficult when you have network paths running across applications from a few different vendors. It’s hard to tell how one might be affecting the others.
This can lead to problems going undetected and turning into expensive outages of essential systems.
When problems happen in unified communications we all have an instinctive tendency to point fingers at problems with the network, carrier service or something else that places the fault elsewhere.
But sometimes the answer is literally sitting on your desk.
VoIP call issues can be the result of problems anywhere along the path that call has to take including the start and end points – the soft phone application on your computer.
If there is a problem there, the most perfectly configured network in the business will still experience call quality problems.
Prognosis is an integrated management solution that creates flexible visualizations of virtual infrastructure. It correlates guest, host and application performance to produce performance feedback and alerts in real-time to take the guess work out of the process and quickly identify if you have a problem in the network or in an individual computer.
Now you have a different problem, however.
It’s just about impossible to pin point a user’s soft phone problem without being able to see what else is happening inside their computer at the same time - it’s like trying to fix a car without being allowed to look under the hood isn’t it?
Fortunately, you can use the same solution.
Prognosis lets you collect OS-level information on-demand for soft phones users to correlate their experience with what’s happening inside their computer.
With this information you’re no longer working blind and you can get to the bottom of things faster from a single screen.
Being able to quickly work out if you have a problem with an individual computer rather than the network means your network team don’t waste time looking for problems that aren’t there.
Meanwhile, your IT maintenance team can get the task of fixing the offending machine in hand sooner rather than later.