Prognosis for
Unified Communications

Your UC, under your control.

A thousand points of reference; a single point of view. IR Prognosis brings visibility, insight and control to complex, multi-vendor environments.

Take the headache out of
multi-platform environments.

Manage Avaya, Microsoft Lync and Cisco UC systems.
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Solve problems quickly

Get back to normal faster.
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Real insights, in real-time

Get real insights, in real-time.

Prognosis spots patterns in your data
so you can stop problems in their tracks.
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Performance Management Solutions

Performance Management Solutions

Identify trends in real time and take action. See your entire technology environment from one point of view. Predict capacity overloads before the cracks start to show. Fast.

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Supported Vendor Platforms

Supported Vendor Platforms

See your entire technology environment from one point of view and optimize systems and networks to run their best. IR Prognosis helps you respond to issues faster, so you can prevent outages and get back to doing what you do best.

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Service Providers

Service Providers

IR Prognosis delivers Service Provider-grade solutions that simplify voice management and mean you can operate more efficiently than ever. Resolve issues quickly and manage all of your customers’ IP applications, in real time.

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Resource Library

Resource Library

Explore our library of multi-media resources for great in-depth coverage of how IR Prognosis helps you overcome today’s performance management challenges.

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Customer Stories

"It’s key for us to be able to look beyond the call itself so I know without doubt whether the issue is inside or outside our network."

NACR’s reputation has always been good, but now with Prognosis they are known as a company who can fix problems – fast.

"Prognosis helps me ensure my environment performs at peak, while improving the effectiveness and efficiency of the support teams." Dan Maniu, Sr. Telecom Manager, Cegedim

HCL Technologies needed to find a way to efficiently manage their complex unified communications environment.

"Wipro needed a performance management system that would give them the ability to optimize their client’s Cisco IP telephony system, across an evolving global marketplace."

The benefits of IR Prognosis

Take control of your entire UC environment.

What you need is a single viewpoint with business intelligence and tools at your fingertips to analyze problems.

That means you can identify trends faster and take action to stop problems before they happen. Or establish the root cause of existing problems to fix them permanently, instead of repeatedly dealing with the symptoms.

That’s exactly what IR Prognosis delivers. It collects information from multiple UC endpoints and technologies, translating their cryptic communications into a language that’s easy for us to understand.

End to End Network Visibility >

Take the headache out of managing multi-platform environments.

Multi-Vendor UC environments One dashboard gives you a complete view of your UC ecosystem no matter which vendors’ platforms you have. Faster and more focused cross-team collaboration means you can easily share your data across teams and achieve more with fewer staff. Quickly find the root cause and the owner of the problem.

Multi-Vendor Management >

Avoid outages that hurt your bottom line.

Managing the performance, capacity and availability of UC means you can prevent interruptions to the delivery of normal services.

How to Avoid Expensive Outages >

Get to your problems before they get to your customers.

When it comes to responding to issues, every second counts. Now you can diagnose symptoms before they become problems. A detailed history of past trends and events means you can spot patterns and avoid repeat failures.

Faster Resolution Times >

Get secure mobile access.

Alerts come straight to your smart device from the iOS App Prognosis First Responder, so you can prioritize them on the go. You can notify your contacts or open a browser window and troubleshoot on the move.

Get the insight you need to make the right improvements.

Understanding current demands and future needs t means you can manage the budget and tasks required for upgrades and minimize disruption to the business.

Real-time Analytics >

A cloud-delivery model to suit everyone.

IR Prognosis offers the flexibility you need. On site, hosted or in the cloud as subscription-based service, there is a model to suit everyone’s needs.

Let Prognosis automate the day-to-day.

Resolve issues quickly through automation. IR Prognosis is fully integrated into ServiceNow’s automated IT service management. Intelligent alerts help you understand the full extent of issues whilst IR developments in prescriptive analytics and cognitive automation will ensure IR Prognosis stays at the leading edge of performance management innovation.

Service Automation >