Prognosis for
Service Provider


Carrier-grade voice management solutions. Achieve and maintain your competitive edge and ensure quality UC service delivery.

Simplify the Cloud MSP

Simplify the Cloud
Service Complexity

Extend your market reach and boost customer experiences in the cloud via a simple, flexible and profitable way.
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Voice Management Solution

Take control
of your environment.

Manage multiple systems from one point of view.
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Find and fix problems

Find and fix problems
in record time.

When something happens - find the reasons,
which team is responsible and resolve them. Fast.
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Voice management solution

Optimize your systems
for peak performance.

Get the insight you need to make the right improvements.
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Performance Management Solutions

Voice Management Solutions

Identify trends in real time and take action. See your entire voice and unified comms technology environment from one point of view. Predict capacity overloads before the cracks start to show. Fast.

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SP Resource Library

Resource Library

Explore our library of multi-media resources for great in-depth coverage of how IR Prognosis helps you overcome today’s voice and unified comms performance management challenges.

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Customer Stories

Eze Castle

Eze Castle Integration will use Prognosis’ advanced performance management, alerting, troubleshooting and reporting capabilities to support their outsourcing services  - read more

Presido - Prognosis for Service Providers

"By integrating with ServiceNow, the deep UC capabilities of Prognosis are extended to a new level of operational support and have paved the way to deliver additional value to our customers." Henry Feusi, Director of Managed Services

TSYS - Prognosis for Unified Communications

"When people pick up a phone, they expect a dial tone every time. And when cardholders present their cards for payment, they expect them to work every time. Prognosis helps us deliver that level of performance to our clients and their customers." Phillip Patrick, Technical Support, TSYS

Unified Communications Management Solution

Take control of your entire UC environment.

Prognosis UC dashboard What you need is a single viewpoint with business intelligence and tools at your fingertips to analyze problems.

That means you can identify trends faster and take action to stop problems before they happen. Or establish the root cause of existing problems to fix them permanently, instead of repeatedly dealing with the symptoms.

That’s exactly what IR Prognosis delivers. It collects information from multiple UC endpoints and technologies, translating their cryptic communications into a language that’s easy for us to understand.

End to End Network Visibility >

Take the headache out of managing multi-platform environments.

Multi-Vendor UC environments One dashboard gives you a complete view of your UC ecosystem no matter which vendors’ platforms you have. Faster and more focused cross-team collaboration means you can easily share your data across teams and achieve more with fewer staff. Quickly find the root cause and the owner of the problem.

Multi-Vendor Management >

Avoid outages that hurt your bottom line.

Managing the performance, capacity and availability of UC means you can prevent interruptions to the delivery of normal services.

How to Avoid Expensive Outages >

Get to your problems before they get to your customers.

When it comes to responding to issues, every second counts. Now you can diagnose symptoms before they become problems. A detailed history of past trends and events means you can spot patterns and avoid repeat failures.

Faster Resolution Times >

Get secure mobile access.

Alerts come straight to your smart device from the iOS App Prognosis First Responder, so you can prioritize them on the go. You can notify your contacts or open a browser window and troubleshoot on the move.

Get the insight you need to make the right improvements.

Understanding current demands and future needs t means you can manage the budget and tasks required for upgrades and minimize disruption to the business.

Real-time Analytics >

A cloud-delivery model to suit everyone.

IR Prognosis offers the flexibility you need. On site, hosted or in the cloud as subscription-based service, there is a model to suit everyone’s needs.

Let Prognosis automate the day-to-day.

Resolve issues quickly through automation. IR Prognosis is fully integrated into ServiceNow’s automated IT service management. Intelligent alerts help you understand the full extent of issues whilst IR developments in prescriptive analytics and cognitive automation will ensure IR Prognosis stays at the leading edge of performance management innovation.

Service Automation >