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Prognosis for Service Providers

Service Providers improve their operational maturity while delivering better customer experiences, meeting SLAs and lowering operational expenses with Prognosis.

IR Partners

Whether your service delivery model is cloud managed or outsourcing services, IR’s end-to-end UC/CC performance management software and testing services will help service providers:

  • Deliver and manage solutions across service delivery models including MSP, UCaaS, ITO, BPO/CC
  • Streamline customer onboarding scale your services to growth areas
  • Troubleshoot, root-cause analysis, and optimize service delivery across multi-vendor environments
  • Differentiate from your competitors and increase revenue and profitability

As an IR service provider partner, you gain access to numerous program benefits customized for your business, including:

  • Partner-specific training and certification
  • Sales and marketing tools
  • Support access for planning, deploying, operating, troubleshooting, optimization and increasing adoption
  • Service provider licensing models
  • Probe-less Network Insights
  • 15+ Million Endpoints Under Management
  • Broad Multi-vendor & Multi-technology Support
  • 360° End-to-End Visibility
  • 120+ Global Fortune 500 customers
  • Cognitive/Prescriptive Analytics
  • Deep Network Troubleshooting
  • Automation Framework
  • Outside-In Testing

Watch how BT is using IR Prognosis to deliver a better service to its OneCloud customers

Leading Service Providers rely on Prognosis to power their Communications outsourcing services:

Accenture
AT&T
BT
Dimension Data
HCL