Contact Center Testing Solutions

Outbound and predictive dialer solutions

Prognosis StressTest™ for outbound and predictive dialer solutions ensures a positive experience for everyone.

Now you can have confidence your outbound and predictive dialer solutions are performing as they should – before impacting customers.

IR Testing Solutions works with you to set up a test plan that defines the answer conditions that meet your specific requirements, and then builds test cases so we can confirm when a call is handled properly. And if it’s not, the test identifies and highlights issues so you can tune your dialer.

  • Get the results you want with Prognosis StressTest - Outbound and Predictive dialing solutions.
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The test plan can replicate answer conditions that are important to you such as live or machine answer, voicemail, SIT tones and more. And we can configure the test to interact with your dialer only, or exercise opt-out mechanisms that interact with IVR or live agents. We build the plan around whatever your customer service experience metrics require.

Next, we provide the telephone numbers (just a few, or hundreds, according to your needs), validates the set up and schedules the test. Then, you launch the campaign – usually with different levels of traffic and call conditions.

In just a short time, you have real results that identify deficiencies before your customers are impacted, like:

  • Call attempts and answer conditions for each connected call
  • Wait time from “hello” to announcement audio
  • Wait time from “hello” to outbound agent connection
  • Screen pop verification
  • Nuisance rates
  • Other error conditions

Outbound and predictive dialing solutions can deflect inbound calls, boost your contact rates, increase agent productivity, and quite simply, take your ROI to a whole new level.

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