Contact Center Performance Management Solutions

Identify trends in real time and take action. See your entire technology environment from one point of view. Predict capacity overloads before the cracks start to show. Fast.

Remote Agent Monitoring

Get the visibility you need into call quality for remote agents as if they were sitting just down the hall.
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Applications Monitoring

The complex mix of technologies that support the applications your agents depend on delivers reliable, quality customer service.
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Call Processing

Optimize Call Processing in Contact Centers with the Prognosis Suite of Performance Management Solutions

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Call Recording Assurance

Be compliant and reduce the potential for mistakes. Gain peace of mind that you’re recording everything.
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Multi-channel Monitoring

Support multi-channel choices and talk to your customers the way they choose.

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Rapid Service Availability Restoration

Find the needle in the haystack and minimize recovery time. Validate human measurements with Prognosis to ensure you’re on the right track.

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User Call Quality Experience

Make your customers happy. Nip issues in the bud before they affect your conversations.

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Visibility across SLAs

Ensure you’re meeting service level agreements, and prove you’ve delivered them when it’s time to invoice.

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Multi-Vendor Management

Simplify your world. Unify management of multiple vendors’ technologies. A thousand points of reference; a single point of view.
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Real time analytics

Identify trends fast and stop problems in their tracks.

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