Your Contact Center at full potential.
IR Prognosis, a management solution for Contact Centers that keeps systems humming, nips issues in the bud and validate 100% call recording and service guarantees are being met - all in real time.
Keep your customers happier than your competitors’.
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Identify issues before your customers do.
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Get real-time peace of mind knowing call recording is working..
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Identify trends in real time and take action. See your entire Contact Center environment from one point of view. Predict capacity overloads before the cracks start to show. Fast.Read More ›
See your entire technology environment from one point of view manage and optimize systems and networks to run their best. IR Prognosis helps you respond to issues faster, so you can prevent outages and get back to doing what you do best.Read More ›
From design to development, delivery, production and evolution, cloud-based end-to-end, automated testing as a service simulates real time customer interactions at every stage of the communications solution lifecycle. Now you can have the confidence that everything is working as you intended.Read More ›
Explore our library of multi-media Contact Center resources for great in-depth coverage of how IR Prognosis for Contact Centers helps you overcome today’s performance management challenges.Read More ›
"The new cloud enabled architecture provides our customers with multiple deployment options, independent of whether funded through CAPEX or OPEX."
Accuvoice, Inc. chose IR’s Contact Center solutions because they needed to validate and test a new Contact Center environment.
Bob Vilsoet, IT Director, Accuvoice, Inc.
IR Testing Solutions helps guarantee, to the greatest extent possible, that our Call Center system implementations are fully load tested before being released to the customer base. Kevin Johnson, VP & Call Center Manager, First Hawaiian Bank
You want to provide a high quality experience, but how do you make an array of network, hardware, software, applications and processes all work in concert?
With IR Prognosis, you have the tools to quickly pinpoint problems across this complex environment, and nip issues in the bud before they affect your customers.
Avoid Expensive Outages >
Prognosis helps to ensure all your systems keep humming along so you can resolve more calls on first contact. Now you can avoid the delays and costly rework from revisiting issues, and the fallout on customer satisfaction.
User Call Quality Experience >
Today, your customers want to contact you on their terms using their channel of choice. Whether they choose to use email, voice, video or text, you can ensure your systems are performing at peak to deliver a better experience.
Multi-channel Monitoring >
Gain peace of mind that you’re recording the calls you need for legal or business reasons. If recordings fail, they'll be flagged immediately so you can take fast remedial action
Call Recording Assurance >
Keep a close eye on contact center systems so you can meet your service levels. Maintain call quality and workflow systems no matter how your customers engage with you so you deliver the experience you said you would.
Visibility across SLAs >
Empower your agents to work faster and smarter by ensuring your technology supports what they need to do. You'll not only have a happier workforce, you'll be able to keep costs in check as you help your people to do more in the day.
Remote Agent Monitoring >
Why put up with guesswork? Now you can strike the right balance between cost and service delivery by monitoring capacity and planning for upgrades to occur at the right time.
Deploying new technology or upgrading existing systems is always a challenge. With IR Prognosis, you can deploy and integrate new technologies with ease. Better still, you can see performance in real time, and review over time. That means you're able to make sure service levels are met, and that you're getting the best return on your investment.