Privacy Policy

Last updated: September 30, 2017.

Background

Integrated Research UK Limited for all jurisdictions in United Kingdom and Ireland; Integrated Research Germany GmbH for all jurisdictions in Continental Europe; Integrated Research, Inc. for all jurisdictions in North America and South America, Integrated Research (Singapore) Pte Limited for jurisdictions in Asia or in all other jurisdictions worldwide, Integrated Research Limited (ACN 003 588 449) (collectively or individually "IR," "we,” "us,” “our”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Application Data and Personal Data (each as defined below) and other data that we collect from users of our website (located at www.ir.com), the IR products, or related services (collectively “Services”). This Privacy Policy is incorporated into, and considered a part of, the IR Terms of Service, currently located at www.ir.com/legal/tos.

In the event you and IR have executed a mutually agreed upon and separately executed and signed privacy agreement specifying the collection, use, and sharing of your data, and should any provision of this Policy contradict or be in conflict with any provision of such agreement or any annexure thereto and such contradiction or conflict not being reconcilable, then the provisions of that agreement shall take precedence and the contradicting or conflicting provision shall be deemed invalid.

Our privacy practices cover all our technologies and business processes and are based on the following principles:

  1. Management Responsibility - The management responsibility principle assigns IR executive management with responsibility for defining, documenting, promoting, and communicating the IR Privacy Policies and programs.
  2. Notices - IR provides reasonable notice when Personal Data is collected and also discloses the purpose for which individual data is collected, stored, and processed.
  3. Choice - Individuals are informed of their available choices in providing Personal Data ("opt-in" or "opt-out").

1. User Consent

1.1. By submitting or making available Application Data or Personal Data through our website, products, or related services, you agree to the terms of this Privacy Policy and you consent to the processing of your Application Data and Personal Data in accordance with this Privacy Policy.

2. Data We Collect

2.1. IR collects Personal Data, Anonymous Data, and Application Data from you when you visit our site, when you send us information or communications, and when you download and use our Products.

2.2. Personal Data

  1. We collect Personal Data from you. “Personal Data” is any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  2. We only collect Personal Data that is adequate, relevant, and limited to what is necessary in relation to the Services we are providing to you.
  3. We only collect and store Personal Data that is entered by you or that you have given us permission to read from your system. We do not generate further Personal Data outside of what you provide. For example, we read an email address as an identifier e.g. person@company.com, but we do not allow the addition of a natural language name unless that explicitly exists in the customer system e.g. John Doe and our system has been configured by you to read that name.
  4. We use Personal Data for the purposes for which you allow us access to it. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. IR uses your Personal Data in the following ways: to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our website, products, and related services; improve the quality of experience when you interact with our website, products, and related services; research, analytics and reporting; send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created; send you administrative e-mail notifications, such as security or support and maintenance advisories; respond to your inquiries related to employment opportunities or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our products and related services and for other marketing purposes of IR, should you request to receive such communications from us; make telephone calls to you, from time to time, as a part of secondary fraud protection or other abuse prevention or to solicit your feedback. We use your payment information so we can bill you and be paid for your use of our products and services. We use your usage data so we can properly bill you for your use of our products and services, appropriately manage and route customer traffic, analyze and improve our products and services, and identify and solve problems with our products and services that arise. We also use certain usage data to support regulatory requirements, such as calculation and reporting of tax or similar obligations.

2.3. Personal Data Collected by Third Parties

  1. We may receive Personal Data about you from other sources such as telephone or fax, from companies that provide our products or services by way of a co-branded or private-labelled website, companies that offer their products and/or services on our website, or companies that provide services (such as payment processing services) in connection with our website (“Partner Companies”). Our Partner Companies may supply us with Personal Data, such as your name and e-mail and mailing address information, in order to help us establish the account or fulfil orders.
  2. Except as otherwise expressly provided in this Privacy Policy, only IR collects Personal Data through our website, products, or the related services provided solely by IR. This Privacy Policy applies only to the use and disclosure of Personal Data that we collect while you use our website, products of related services.
  3. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. We encourage you to carefully read the privacy statement of any Web site you visit.

2.4. Anonymous Data

  1. To make our website, products, and related services more useful to you, our servers (which may be hosted by a third-party service provider) collect Anonymous Data from you, such as browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit (“Anonymous Data”). Anonymous Data has all Personal Data references removed such that the data cannot be reverse engineered or in any way attributed to the individual from which the information was collected. Anonymous Data collected by IR includes information about the date and time of the anonymous user’s visit and about how they have used the product.
  2. Like most Internet services, we automatically gather data about you or your device browser including your IP address, cookies and the pages you request and store it in log files each time you visit our website or access your account on our network. This data allows you a better experience using our products.

2.5. Application Data

  1. IR collects Application Data when our products are deployed in your IT environment. “Application Data” means data about the performance of your application, system data (such as version data, names of plug-ins, etc.) about the environment in which your application is operating, data about transactions being monitored by our Services, stack traces and source code snippets for certain classes of errors, and other similar data related to your application. Only data that is relevant to the Service you have purchased from IR will be collected.
  2. Some services may collect messages being sent and received from your Contact Centre so that we can convey those messages to and from carrier networks. Similarly, to transmit voice calls to and from the telecommunications carrier networks, we collect the voice communications being sent and received to route them appropriately. You can also use our products and services to record voice communications or have them transcribed, in which case, we will also collect those voice recordings or transcriptions.

2.6. Information from Children

  1. We neither direct or target our products and services at nor do we intentionally collect Personal Data from children who are under the age of 13. Further, we request that these individuals do not provide Personal Data through our Services.

2.7. Personal Health Information and Sensitive Information

  1. IR’s Services are not intended for, and you shall not use IR’s products or services to receive, send or otherwise process Personal Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 as amended (HIPAA), or any sensitive personal information (e.g. information related to racial or ethnic origin, political opinions, religion, or criminal background) unless otherwise provided in your written agreements with IR.

2.8. Cookies

  1. “Cookies” are small pieces of information, which typically includes an anonymous unique identifier, that are sent to your browser and stored on your hard drive or in device memory when you view a webpage, an advertisement, a video or other types of content. We link the information we store in Cookies to the personally identifiable information you submit while on our site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. Your Web browser may allow you to delete, block or otherwise disable the use of Cookies or HTML5. If you choose to disable Cookies, some areas of our website may not work properly that require you to be signed in to your account or otherwise identify yourself. We may use cookies for a number of purposes, including to:
    • Identify you as an account holder.
    • Require you to re-enter your password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
    • Keep track of preferences you specify while you are using Services.
    • Advertising
  2. Our partners, affiliates and other service providers may use Cookies and other technologies to improve the quality of your experience when you interact with our website, products, and related services and to deliver or target advertising. We may receive reports based on the use of certain technologies by these companies on an individual and aggregated basis.
  3. We may use Cookies, clear gifs and other technologies in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
  4. We use local shared objects, also known as Flash cookies, to serve you video content. Third Parties, with whom we partner to provide these features on our site, use Flash cookies to collect and store information.

2.9. How We Respond to Do Not Track Signals

  1. Please note that your browser setting may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit to disable its tracking of an individual user. There is no industry consensus as to what “Do Not Track” means in this context. Similarly, to many websites and online services, IR does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser.

Disclosure of Your Data

3.1. Regardless of any choices you make regarding your Personal Data (as described below), IR may disclose Personal Data or Application Data if it believes in good faith that such disclosure is necessary to:

  1. investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of IR’s terms of use, or as otherwise required to comply with relevant laws, regulation, legal process or a government request (including to meet national security or law enforcement requirements) or to respond to subpoenas or warrants served on IR; or
  2. respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury; or
  3. protect or defend the rights, security, integrity or property of IR or users of the products or related services or to enforce our agreements and policies.

3.2. If IR is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. If another company acquires our company or our assets, that company will possess the Personal Data and Application Data collected by it and us and will assume the rights and obligations regarding your Personal Data and Application Data as described in this Privacy Policy.

3.3. We do not sell, trade, share, or rent the Personal Data collected from our Services to third parties other than as outlined in this policy. You expressly consent to the sharing of your Personal Data as described in this policy. Except as otherwise stated in this policy, we do not disclose the Application Data collected from our Services to third parties without consent from you. You expressly consent to the sharing of your Application Data as described in this policy.

4. Data Transmission and Storage

4.1. IR is committed to protecting the security of your Application Data, Anonymous Data, and Personal Data of any format or media. We use appropriate security measures to protect the security of your data both online and offline. All Personal Data is encrypted in transit and at rest, all Anonymous and Application Data is encrypted in transit. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people.

4.2. Since no data transmitted over the internet can be 100% secure, we cannot guarantee the security of any information you transmit to us. However, we make every effort to secure your data by working closely with trusted third-party vendors and hosting partners needed to run the IR Services. Such hosting partners utilize world class security measures including physical premises, network, and identify access management security practices. Where possible, we seek to obtain confidentiality agreements with these providers that are consistent with this Privacy Policy and that limit their use or disclosure of your data. If you have any questions about security on our website or Services, you can contact us at support@ir.com.

5. Your Choices Regarding Your Personal Data

5.1. We offer you choices regarding the collection, use, and sharing of your Personal Data. You will automatically be subscribed to receive optional email messages. We will periodically send you free newsletters and e-mails that directly promote the use of our site or the purchase of our products or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” at any time by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly at support@ir.com. Should you decide to opt-out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Service or Privacy Policy. We may also contact you via email with transactional or relationship messages such as account status messages, security updates or notifications of changes in the terms of your account. These types of transactional or relationship email messages are not optional.

5.2. You may change any of your Personal Data in your account by editing your profile within the subscription portion of our website or by sending an e-mail to us at support@ir.com. You may request deletion of your account information by us by sending an email to support@ir.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). Certain data associated with your account may also remain on IR’s servers in an aggregated or anonymized form that does not specifically identify you. Similarly, data associated with your account that we are required by law to maintain will also not be deleted. You always have the right to review your Personal Data and make corrections or updates if required. We will respond to a request to access to Personal Data within 30 days. When we delete account information, it will be deleted from the active database, but may remain in our archives. We will otherwise retain your information for as long as your account is active or as needed to provide you Services as well as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you are an end user of an application that uses IR’s Services, you should direct requests for access and/or deletion of your data associated with that application to the relevant application provider in accordance with that application provider’s own privacy policy.

6. Advertising & Retargeting

6.1. We may partner with a third-party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner may use cookies and Web beacons to automatically collect non-personally identifiable information about your activities on this and other Web sites. This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may submit this request to support@ir.com.

6.2. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

7. Testimonials

7.1. We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at support@ir.com.

8. Unauthorized Profiles

8.1. If an account/profile was created without your knowledge/authorization, please contact us at support@ir.com to request removal of the profile.

9. Social Media Features and Widgets

9.1. Our web site includes social media features, such as the Facebook Like button and widgets, such as the “Share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

10. Information Related to Data Processed for our Clients

10.1. IR processes information under the direction of its customers, and has no direct relationship with the individuals whose Personal Data it processes. If you submit to us (or to third-parties acting on our behalf) any Personal Data relating to other people in connection with your use of the Services, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. It is our customers’ responsibility to ensure that the information they provide us can be legally collected in the country or origin, transmitted to us, and maintained or used by us. TAF

11. Contact Information

IR welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at commercial.management@ir.com or contact us at the following address:

Integrated Research Limited
Attn: CFO,
Level 9, 100 Pacific Highway,
North Sydney
NSW 2060
Australia

12. Changes to This Privacy Policy

12.1. We reserve the right to change this Privacy Policy from time to time. If we change our Privacy Policy, we will post an updated privacy policy here, and it will become effective as of the date of posting. Your use of the Services following these changes means that you accept the revised Privacy Policy. If there are any material changes to this Policy, we will make reasonable efforts to notify you.