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Correctly handling five key management elements can make converged voice systems run more smoothly.
Managing IT and telecom resources can be like fixing a home. The more you take apart, the more work you see that has to be accomplished. The demolition people don’t fix the plumbing, heating or electrical
work. Others are needed for finishing the walls and painting. You really should have a general contactor to oversee and manage the project.
The same is true for the IT organization whose data network, with desktops and servers, will also
be used to carry voice traffic (VoIP/IP-telephony). There should be a general contractor/supervisor that covers all the management functions.
There is such a general contractor—or at least a concept for such a general contractor to follow— and it is called the FCAPS model. Fault, Configuration, Accounting, Performance and Security are all part of the management responsibilities.
FCAPS can be implemented in one or more tools that are available on the market today. Following the FCAPS model moves management from the reactive to the proactive state.
Download this article as published in December 2006 Business Communications Review, co-authored by industry expert Gary Audin and PROGNOSIS product manager Dr Fiona Lodge. Understand the FCAPS model and read about a real application in IBM Global Services.
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