PROGNOSIS Service Level Reporter

intro image Defining, measuring, monitoring, and reporting of service levels is fundamental, whether you have explicit contracts, or you simply need to know about your IT investment performance.

PROGNOSIS Service Level Reporter provides accurate monitoring and reporting, which is crucial for maintaining service level compliance in your HP NonStop, Windows, UNIX or Linux environment.

Service level agreements provide clear definitions of responsibility and set out minimum acceptable levels of IT performance. These contractually binding agreements often carry harsh penalties for any performance breach.

PROGNOSIS tells you in a single, well-defined report, the status of the specific service levels you choose to monitor. Because not all service level agreements are alike, PROGNOSIS Service Level Reporter is customized to meet your individual monitoring needs.

PROGNOSIS Service Level Reporter precisely measures your service levels through sophisticated, yet easily defined tools and reporting features such as:

Simple definition of service levels, service times, and scheduled outages;
Ability to label and/or ignore outage events after the fact;
Automated production of executive summary, through to detailed outage reports;
Summary reports to show weekly, monthly, and yearly service level achievement;
Detailed reports to show every unscheduled outage, their details and their cause; and
Automatic deployment to intranets and extranets for immediate visibility.

When you need to know that your IT investment is performing efficiently, contact our solutions group to discuss PROGNOSIS Service Level Reporter.