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Latest News

Prognosis Now Certified for Integration with ServiceNow

12 Aug 2014
Integrated Research (ASX:IRI) today announced it has received certification of its integration with ServiceNow. Certification by ServiceNow signifies that Prognosis has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures best practices are utilized in the design and implementation of Prognosis integration with ServiceNow.

Integrated Research Revolutionizes Contact Center Performance with new Prognosis Software

10 Jun 2014
Integrated Research announces new software designed to target major contact center system flaws.

Integrated Research, creator of Prognosis, Provides Comprehensive Visibility into Avaya SIP-based Contact Centers

10 Mar 2014
IR, creator of Prognosis, today announced expanded voice quality capabilities for Avaya customers. Prognosis helps Avaya customers gain unparalleled visibility into their complex multi-site contact centers. This unique offering, the result of a joint development between the two companies, helps businesses minimize expensive outages and ensure superior user experience.