10 Jun 2014
Integrated Research announces new software designed to target major contact center system flaws.
10 Mar 2014
IR, creator of Prognosis, today announced expanded voice quality capabilities for Avaya customers. Prognosis helps Avaya customers gain unparalleled visibility into their complex multi-site contact centers. This unique offering, the result of a joint development between the two companies, helps businesses minimize expensive outages and ensure superior user experience.
25 Feb 2014
NACR, one of the world’s leading independent integrators of comprehensive communications and collaboration solutions and services, is pleased to announce an enhanced strategic relationship with Integrated Research (IR). This relationship will enable NACR to utilize the IR Prognosis software-based solution in the NACR Ovation Managed Services and Cloud Services offerings.