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Latest News

Integrated Research, creator of Prognosis, Provides Comprehensive Visibility into Avaya SIP-based Contact Centers

10 Mar 2014
IR, creator of Prognosis, today announced expanded voice quality capabilities for Avaya customers. Prognosis helps Avaya customers gain unparalleled visibility into their complex multi-site contact centers. This unique offering, the result of a joint development between the two companies, helps businesses minimize expensive outages and ensure superior user experience.

NACR Expands Ovation Managed Services Portfolio with Prognosis from Integrated Research (IR)

25 Feb 2014
NACR, one of the world’s leading independent integrators of comprehensive communications and collaboration solutions and services, is pleased to announce an enhanced strategic relationship with Integrated Research (IR). This relationship will enable NACR to utilize the IR Prognosis software-based solution in the NACR Ovation Managed Services and Cloud Services offerings.

Prognosis 10 qualifies for Microsoft Lync Server 2013

13 Feb 2014
IR, a leading provider of performance management solutions, today announced that the latest release of its flagship product, Prognosis 10 has been qualified in the Microsoft Lync Independent Software Vendor (ISV) program.