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Latest News

Integrated Research Revolutionizes Contact Center Performance with new Prognosis Software

10 Jun 2014
Integrated Research announces new software designed to target major contact center system flaws.

Integrated Research, creator of Prognosis, Provides Comprehensive Visibility into Avaya SIP-based Contact Centers

10 Mar 2014
IR, creator of Prognosis, today announced expanded voice quality capabilities for Avaya customers. Prognosis helps Avaya customers gain unparalleled visibility into their complex multi-site contact centers. This unique offering, the result of a joint development between the two companies, helps businesses minimize expensive outages and ensure superior user experience.

NACR Expands Ovation Managed Services Portfolio with Prognosis from Integrated Research (IR)

25 Feb 2014
NACR, one of the world’s leading independent integrators of comprehensive communications and collaboration solutions and services, is pleased to announce an enhanced strategic relationship with Integrated Research (IR). This relationship will enable NACR to utilize the IR Prognosis software-based solution in the NACR Ovation Managed Services and Cloud Services offerings.