Touchbase ensures unbeatable service with PROGNOSIS

Integrated Research today announced a new partnership agreement with Touchbase, a global voice and data technology services company. Touchbase will use PROGNOSIS for IP Telephony as the cornerstone of its Managed Service Provision offering for enterprise IP telephony clients.

Touchbase discovers, designs, delivers and optimizes communication solutions for mid-size multinational clients worldwide. They have specialist experience and knowledge of the leading technologies in IP telephony, contact centers, messaging and data networking. For Touchbase, the partnership is all about using PROGNOSIS to guarantee world-class service levels for their clients.

Mike Dornan, Global Services Director for Touchbase, talked about the new agreement, “IT Infrastructure Library (ITIL) is core to our enterprise service assurance. By combining ITIL principles and PROGNOSIS for IP telephony, we are able to provide our clients with an unbeatable level of measurable service assurance, as an absolute minimum.”

“Now we can tell our clients what problems we have helped to avoid, instead of apologizing for loss of service in their business-critical unified communications systems,” said Mr Dornan.

PROGNOSIS is specialized IP telephony management software that forms part of a complete network management strategy. The software helps enable large enterprises and managed service providers to optimize voice quality and service reliability. The PROGNOSIS suite used by Touchbase will augment their managed service offering for new and existing customers in the areas of VoIP network-readiness assessments, pre-deployment assurance testing, and ongoing performance management for Cisco Unified Communication environments.

“This global partnership helps Touchbase deliver high performance IP telephony solutions for their clients through the use of PROGNOSIS,” said Mark Brayan, CEO for Integrated Research. “It represents an important channel to market for us by offering PROGNOSIS to Touchbase’s growing global client base.”

About Touchbase: Touchbase is a global technology services company working with multinational organizations to optimize the way they communicate. www.touchbaseglobal.com